Cincinnati, OH

Despite my prior written and verbal requests, Silco Fire has again entered my property without my knowledge, consent, or request. On April 11, 2025, and I received an invoice stating work was performed by an individual named Kyle Price at my place of business. I did not authorize this service, nor did I have any prior knowledge of it.

This is the SECOND incident where a Silco Fire employee has trespassed my business and performed with without my request or knowledge. Following the first unauthorized visit in April 2024, I made multiple explicit requests to:

1. Cancel all services associated with C&L Property Enterprises.

2. Be removed as a customer from your system.

3. Have all personal, financial, and access-related information permanently deleted—including debit/credit card details and building entry passcodes.

It is now evident that these requests were not honored.

I am once again demanding that Silco Fire:

1. Immediately schedule a time to remove all Silco Fire products installed on 4/11/2025 from my property with staffed supervision.

2. Cease and desist from entering my property at any time in the future. Any further entry will be considered criminal trespass under Ohio Revised Code Section 2911.21(A).

3. Permanently remove all information pertaining to C&L Property Enterprises from your records—including all financial data and access credentials.

4. The two fraudulent invocies for services not requested or authorized by me totaling $519.73 be voided. I've already received the check from Silco Fire for the first fraudulent transaction and considered this matter closed.

I would like to be contacted by upper leadership immediately regarding this matter. I have also sent an email to Silco Fire and copied my attorney as well.

Jim Rohlfs always does a great job. Jim is very professional and friendly.

Bobby did a great job was very helpful and answered all questions asked. Amazing experience really

I had a fantastic experience with Robert Roush who works for Silco Fire & Security. He was professional, efficient, and knowledgeable throughout the entire process. From installation to follow-up, they ensured my property was secure with top-tier equipment and expert attention to detail. His commitment to safety and customer care really stood out, and I felt completely at ease knowing my property was in good hands. Highly recommend Silco Fire & Security for anyone needing reliable fire and security services!

Great experience with Bobby (Eastside of Cincinnati). Very professional and fast at his job.

Bobby Rutherford was our tech today at The Ohio Pet Sanctuary. Our first experience with Silco wasn't very good so I was wary this time. He completely made my decision to give them another chance worth it! Very happy this time. Updated a year later- He's still doing great!

Lisa &Hana has impeccable customer service Both were very pleasant to speak with.

Silco has been a true partner to my companies for several years now. They have always been extremely professional, kind and thorough. The peace of mind they provide is also fantastic. Pete pictured here is also one of the best in the business and a true asset to your organization. Thank you again for your partnership and fantastic services over the years.

Jordan sands came in my store for some modifications to our system on Oct 30th. He was very professional, did a great job, had good communication, and left all the areas he worked in clean and orderly. I would recommend this service.

Bobby was very professional and took care of our issues!

We had an emergency Today. Our suppression system went off and dealt with Kyle Price today on our food truck, He made us feel very comfortable with the process. He was knowledgeable, patience with our questions, thorough, unbelievably professional and very kind. He walked us through the process acutely made the process very stress free after a very stressful day. He was there within a half an hour and did a outstanding job for us. We were very pleased with his services.
TY
Owner AJ's Cheesesteaks

Our technician, Taylor, was very knowledgible, friendly and well eperienced in his work! As always, it's a pleasure to work with him.

I'm the manager of a building and every interaction I've had with the Silco team has been great! They are all especially friendly, explain things well, and do efficient work! In particular Dominic and Gerald were fantastic to work with. Thanks Silco Team!

Great customer service.

Company gave us the heads up 2 weeks before coming to service our store. Taylor was very professional & did a great job as usual.

Very professional company!

Nick from the intercom and security division always does a great job. He is friendly, professional and does quality work. I would highly recommend.

Called their office this morning to schedule annual inspection. Nick called within 10 minutes and was onsite within an hour. Terrific service!

Kyle is neato! Thank you for your awesome service

Great company! Easy to schedule with quick turn around time. Staff was friendly and helpful and very professional. Would highly recommend.

professional and quick

Our department needed our cascade bottles hydrotested, we called to have them picked up which was done on time. A short time later I received a call from Damian (sp) who had picked them up, and he told me that the vendor that was doing the testing said it would be a month before they could get them tested. We sent 4 bottles out to be tested and he offered to bring of them back since it was going to take longer than expected to get them in. Ultimately we decided to keep all 4 bottles together and have them tested at the same time. I appreciate the thoughtfulness of Damian and Silco in thinking about how this complication would affect our business. (The bottles were tested in about 2 weeks and brought back by Damian). Damian was polite, professional and very helpful throughout this whole process.

Kyle Mellen is amazing. He does outstanding work. He is very nice and professional.

I made an appointment and was able to get an appointment within a week time frame. Kyle was our tech. He was very knowledgeable in his expertise. He went above and beyond to educate us on the fire suppression system how it works and how important it is to stay up to code. If you need service call Silco and ask for Kyle He won't disappoint. Thanks Kyle.

All interactions I have had with Silco has been amazing. We were having issues with out LiftMaster gate after someone ran into it and after calling ALL the numbers of "contractors" on LiftMasters website that service the units Silco was only 1 of 2 that still work on them. From the initial phone call the service was perfect. I left a message of what we needed and it must have been on the wrong voicemail because I received a call from PJ Trisket who listened to our problem and then had us set up in their system as a customer and a tech scheduled to come out the next morning all within a couple of hours. Wow, just wow. The next morning Ryan Stanford, the tech, showed up bright and early and in the cold rain. He listened to our issues and was so enthusiastic about the product. You don't meet people who are that passionate about their trade anymore, it was refreshing. While we had to do something in the time it took me to find a contractor we had one of the employees work on bending the arms back just to get us operational. Ryan expressed his praise in the work our employee had completed that there was only minimal that needed to be done once he arrived. But he was not disappointed and he shared his knowledge not only with me but also with our employee too. I asked him to give the unit a once over because it wasn't acting right from the original install and he did. He adjusted the settings and made sure everything was up and running as it should. Overall this has been the best customer service experience I have had in a very long time. What a breath of fresh air to meet not 1 but multiple people who you can tell just love where they work. Even a guy from another company that called me after Silco had already came out used to work for them and he didn't even have anything bad to say about the company. Actually his comment was "oh yeah, they will get you up and running for sure!" Silco is defiantly added to the list for future work. Thank you!

Always phenomenal service at a competitive price. Their employees are always friendly, willing to go the extra mile, extremely knowledgeable & you can tell they enjoy working at Silco. It makes a huge difference! We work with a lot of vendors & Silco has the best customer service experience. I'm grateful to have knowledgeable technicians who keep us abreast of any fire safety concerns & ensure we are in compliance.

Sweets & Meats BBQ

Silco was great. super responsive. Earl came out and took great care of our needs here.

When Jim Rohlfs is here, he is always efficient in getting his work done. He has been coming here for around 30 years and is always clean cut, friendly, and quick to get his job finished. Everything is checked, and replaced where needed. It's always good to see his smiling face and we know the job will be done correctly.

Jason takes care of our fire extinguisher needs here at Compunet. He is quick to respond and quick to get the job done. What a great asset to the company he works for.

Jordan and Ryan are the best
They came in time, they know what they do
Great service
Thank you so much

My company recently had a large check valve fail in our meter pit, which resulted in our offices being without water for a couple of days. Silco worked diligently to correct the issue as quickly as possible. The technicians were very professional and kept us informed on their progress throughout the ordeal.

Jim was very prompt and accommodating.

Very service oriented, friendly and professional, and very efficient!

Silco is professional and efficient. They are effective communicators, which is appreciated as a property manager! Clear and consistent communication is paramount in our line of work, and Silco excelled in this regard.

Thank you Silco for the great service. Our technicians were knowledgeable, friendly, and willing to answer questions. When I asked what they were doing and why, they were happy to explain the backflow inspection process. Thank you!!

They're great! Very friendly, very efficient, flexible scheduling!

Kyle Price did an excellent job with our inspection. Would highly recommend!

The tech was very knowledgeable and performed a thorough inspection quickly and efficiently.

Joe is such a pleasure to work with.

Earl always does a GREAT job - he's on-time, thorough, and very nice.

Great customer service! Im always pleased with my experince with them.

SILCO has been a very good company to work with. From the scheduling to the technicians to the billing, it has all been a pleasant experience.

I had an appointment with Mark at 12:30 pm today. At 12:05 He phoned to say that he was there and waiting which was very good news because as I was driving there I thought to myself I’ve got to sit and wait for about 25 minutes. I hope this guys on time. Lo and behold he’s early and I’m less than a minute away! Not only was Mark was a head of schedule, he was friendly and efficient!! He told some jokes and we had a good time while he did the inspection!! I’m thankful that he checked our exit lights and found 5 of the batteries bad. I wasn’t looking to replace them but he charged the same price that I can buy them from Home Depot and he installed them at no charge!! That was a win / win in my book!! Thank you Mark and thank you Silco Fire & Security !!

We have used Silco to service our office building for many years. Top notch, professional service.

Excellent service and wonderful representative

Pete was efficient and professional. We finished the inspection of fire extinguishers in record time. I'm very satisfied with Silco.

Jason is always very helpful and responds quickly to any and all of our Districts needs.

The crew arrived at the scheduled time, performed the work that we needed. Very helpful and answered any question that I had.

Easy to work with, ultra fast response!