Family Owned & Managed

Silco is a family owned and managed business with the third and fourth generation of family ownership active and passionately involved in the business. Ownership also strives to create a family culture for its over 200 employees. Ownership is hands on with customers and is always available to address a customer’s needs.

Service Fundamentals

  • Speak to a Live Person 24 Hours a Day, 365 Days a Year
  • Formal Training and Mentoring Program for All Field Employees
  • Formal Quality Control and Customer Feedback Program
  • Professional Appearance—Employees in Uniform with Photo ID Badge
  • Clean Modern Service Vehicles
  • Background Checks on All Employees
  • Ohio Advanced Level Drug Free Safety Program Participant

 

Traditional Values

  • Always Do The Right Thing
  • Follow The Golden Rule
  • “We Can Do That” Attitude
  • “Do It Now” Mentality
  • Make Life Simple For The Customer
  • Continuously Build Trust and Loyalty With The Customer

 

  • review rating 5  Great service from Dorian, the shop foreman at Silco in Cincinnati. Chelsea, the receptionist was very helpful too. Quick, expert service, we like that! -Joe

    thumb Joseph Sucato
    7/09/2019

    review rating 5  Two technicians form Silco, Bobby and Ryan, provided service at our facility today. They were very thorough in their work and very informative in their explanations. It is a good feeling to be confident in the quality of work such people provide.

    thumb garry Brockmeyer
    7/05/2019
  • review rating 5  Bobby and Ryan and the rest of the entire team do a great thorough job at our facility every time. The service is outstanding and everyone is easy to speak with. Always get direct answers to my concerns. Thanks Guys!

    thumb Rick Maxwell
    7/05/2019

    review rating 5  Rick came out today to service our Middletown site. He is truly amazing and really cares about delivering excellent service. He took the time to explain the fire extinguisher servicing process and ensured that all of out EXIT signs were working properly. He interacted well with our staff and clients. This is a man who truly enjoys his career! Thanks so very much! Benchmark Human Services appreciates you!

    thumb Sharon Pennington
    7/01/2019
  • review rating 5  Chris Thomas and Greg Muenech came out today and helped me with our fire suppression inspection. They were right on time and very knowledgeable about the system. They explained how the system worked, which was a huge help to me! Thanks guys!

    thumb zach jeppson
    6/28/2019

    review rating 5  Silco has had our commercial account at Signature Hardware for years. They have always been helpful and responsive. Nick with security was on site today and repaired a camera IP issue quickly to get us back up and running.

    thumb Billy James
    6/18/2019
  • review rating 5  Bobby came into Jean Stewart State Farm to check our Fire extinguishers and noticed our Exit sign wasn’t working. He very quickly made sure it was fixed and we were taken care of. Great customer service, great Silco employee. Send him next time again please! Thanks Bobby!

    thumb Nancy Allenbaugh
    5/21/2019

    review rating 5  Nick from the intercom and security division always does a great job. He is friendly, professional and does quality work. I would highly recommend.

    thumb manager Brad
    5/17/2019
  • review rating 5  Bobby was amazing! Very thorough and knowledgeable. He did a great job of keeping us updated on what was going on.

    thumb Adam Reed
    5/15/2019

    review rating 5  I had an opportunity to work with Jason at a shopping center that I manage. He was professional, efficient and thorough. I have had great experiences with Silco in the past and will continue to enlist their services in the future.

    thumb Todd Byers
    5/06/2019

NAFED

FSSA

AFSA

NFPA

SFPE

NEOFPA

Cincinnati Regional Chamber

ESA

Ohio Restaurant

top work places
Cincinnati: (513) 733-5655
Dayton: (937) 426-9717
Columbus: (614) 449-2101
Akron: (330) 535-4343
Cleveland: (216) 252-3851
Share This