Silco Reviews & Testimonials

Silco Fire & Security Akron
4.9
Based on 1551 reviews
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Jason Myers does a great job for us at Total Distribution. Great customer service and always does a great job!
Tech is always super kind and friendly, we enjoy working with Joe!
Jason Myers is always prompt, courteous and great to deal with.
Response from the owner: We agree with you Elizabeth and appreciate the kind words about Jason and his work. Thank you so much for taking the time to let us know, and for the 5 star review!
Our technician, Taylor, was very knowledgible, friendly and well eperienced in his work! As always, it's a pleasure to work with him.
Response from the owner: Thank you for the 5 star review Susan. Taylor will be excited to read the positive feedback for his work.
Friendly and quick service!
Response from the owner: Thank you so much for the 5 star review!
The speed and response from David taking care of our fire extinguishers made my life a little easier. I always appreciate his help
Response from the owner: We know your time is valuable Alex, so we try to schedule when it's convenient for you, and be as efficient as possible with little disruptions to your business. Thank you for the 5 star review! David will be happy to hear that you appreciate his help.
I'm the manager of a building and every interaction I've had with the Silco team has been great! They are all especially friendly, explain things well, and do efficient work! In particular Dominic and Gerald were fantastic to work with. Thanks Silco Team!
Response from the owner: Hi Christina, thank you for your review about Dominic, Gerald, and Silco. We appreciate the 5 star rating and the kind words.
Great service highly recommend!!
Response from the owner: Thank you for the recommendation and the 5 star review Gregory!
Great customer service.
Response from the owner: Thank you so much for the 5 star review Christine!
Friendly, professional service.
Response from the owner: Thank you for leaving us a review David, we appreciate the 5 star rating!
Jordan was here today at cubesmart for our first yearly inspection. He was super nice and professional, answered all of our questions and concerns,, looking forward to your next visit!! Great job Jordan 👏💯!!
Response from the owner: Thank you for the kind words about Jordan and the 5 star rating Paula! Our techs really enjoy sharing knowledge because the more you know, the better prepared you can be for an emergency. We appreciate you taking the time to leave us a review!
Company gave us the heads up 2 weeks before coming to service our store. Taylor was very professional & did a great job as usual.
Response from the owner: Thank you for the review. Giving you a heads up that you have service due is one less thing you have to keep track of. We make it easy on you so you can focus on running your business. Taylor will be happy to see the 5 star review for his work.
Dave Lang was out to inspect our Fire Extinguishers - He was very efficient and personable. Highly recommend this company!
Response from the owner: Thank you so much for the 5 star review and the recommendation Margie! We know that David will appreciate the kudos for his work.
Our Multi Church Organization had to certify all of our fire suppression systems at multiple locations and Bill Noveske took care of us quickly and professionally! I would recommend them to anyone!
Response from the owner: Hi Dan, thank you for the 5 star review and the kudos for the work at multiple locations on your fire suppression systems. Bill is awesome and you will always receive top notch service from him. We appreciate the comments and the time you took to leave us a review. Stay safe!
Very professional company!
Response from the owner: Thank you for the 5 star review Pam!
Very friendly and helpful!
Response from the owner: Thank you so much Megan!
Nick from the intercom and security division always does a great job. He is friendly, professional and does quality work. I would highly recommend.
Response from the owner: We are thrilled that you would highly recommend us for service, thank you! Nick will be happy to read this review about his work and the 5 star review. Let us know if you need anything else, we're always here when you need us.
Brandon and Randy were amazing to work with. They explained the process step by step. Very professional and friendly! Will definitely use their service again!
Response from the owner: Hi Mandy, thank you for writing a review about Brandon and Randy. They will appreciate the 5 star rating and the kind words about their visit with you!
Jordan and Drew came out to work on our sprinkler system. Both of them were very knowledgeable and did a fantastic job. I will defiantly use Silco again and would refer anyone to use them.
Response from the owner: We're happy to hear that Drew and Jordan did a great job for you, and that you will recommend us to others! Thank you so much for the 5 star review and we look forward to keeping you safe and in compliance in the future. Let us know if you need anything else.
April 28th are sprinkler system had a default Quantin came out it worked on our sprinkler system and got the alarms to deactivate. Jordan also Very knowledgeable came out a few days later and helped showed the maintenance person on how to use the system if the problem would occur again. To deactivate the system until a staff person from their company to could get here. So quit going off and waking up the guess at the hotel.Reading their employees with an A+ on customer service and knowledge of there systems. Thank you to both of their employees for all their help.
Response from the owner: Thank you for taking the time to let us know Ryan, we really appreciate the 5 star review!
Silco was extremely responsive in terms of both pricing and onsite service. They did an excellent job coordinating with the jobsite in order to get the job done quickly and efficiently. Highly recommend.
Response from the owner: Thank you for the 5 star review Kevin! We appreciate your comments about the efficient onsite service and pricing, and that you would recommend us to others.
Called their office this morning to schedule annual inspection. Nick called within 10 minutes and was onsite within an hour. Terrific service!
Response from the owner: Thank you Judy, one of our core values is "Be Prompt" and it looks like we made that happen for you! We appreciate you taking the time to let us know, and for the 5 star review.
Mike is always a class act when he serves our fire extinguishers. Thanks for all you do, Mike.
Response from the owner: We will pass on the kudos to Mike for you Brian. Thank you for the 5 star review and for letting us know about your experience!
Great service and friendly techs. Pleasure to do business with them
Response from the owner: Thank you so much Larry, we really appreciate it!
Kyle is neato! Thank you for your awesome service
Response from the owner: You're welcome, and thank you for the 5 star rating for the service you received from Kyle, we appreciate the review.
Jason is always great. Extremely knowledgeable. Always willing to help with any issues we have any time day or night. Luck to have him as our Silco tech.
Response from the owner: Craig, thank you so much for the 5 star review about your experience with Jason. We agree with you about being lucky, we feel the same way about having him on our team. Let us know if we can help you with anything else. Stay safe!
Great company! Easy to schedule with quick turn around time. Staff was friendly and helpful and very professional. Would highly recommend.
Response from the owner: Thank you for the kind words Lori, we appreciate the 5 star review and the recommendation!
Response from the owner: Thank you so much for the 5 star review!
Jordon was in my facility today and was very polite and knowledgeable of the work that needed to be done. He took the time to explain to me what he did and what needed to be done in the future. Than you for your professionalism.
Response from the owner: Hi Judy, thank you for leaving us a 5 star review about your experience with Jordan. He will appreciate the kind words about his work!
Ashley Barr is amazing. Very professional, prompt in returning calls/emails. She always goes above and beyond for me. Silco should feel lucky to have such a rock star employee.
Response from the owner: Hi Mary, we agree with you 100% that Ashley is amazing. Thank you for taking the time to write a review to let us know. We are lucky that Ashley is part of our team!
Jason Myers, professional, always on time, works hard
Response from the owner: Hi Randy, thanks for the 5 star review about Jason and his work, we appreciate it!
Dave Weiland and Dan Bashlor are incredible! We own and operate and assisted living community in Wadsworth and Dave and Dan personally volunteered to come out on the Saturday before Easter to ensure our fire system stayed operational and our residents remained safe. Their selflessness meant a lot to us and our residents. Our community was looking into pursuing other fire protection companies, and if it wasn’t for Dave being as responsive, empathetic, and understanding of our situation as he was, we would not still be using Silco. I am not a person who leaves many reviews, but I was blown away by the professionalism and the amount Dave and Dan genuinely cared. Silco is extremely fortunate to have them both as employees and we look forward to working with them more in the future.
Response from the owner: Thank you for trusting Silco, we appreciate you as a customer, and we're happy that you stayed with us even after looking for other companies! It's wonderful to hear that Dave and Dan were able to leave such a great impression for their work and making sure your residents were protected. We take pride in our work, and helping people stay safe and in compliance. You're absolutely correct when you say we're fortunate to have Dave and Dan as employees, and we believe we have the best employees in the business to help our customers. Thank you for the review, your honesty, and for the 5 star rating. Let us know if we can help you with anything else.
Jason from the Dayton location came and done our annual inspection at our facility. Very thorough and knowledgeable. Would highly recommend Silco as well as this Tech.
Response from the owner: Thank you for the recommendation and the 5 star review Jason, we really appreciate it. Your tech Jason will also be happy to read the review for his work with your annual inspection.
I made a call to David Randolph for our annual inspection, and he came out the next day first thing. He was very professional and extremely courteous. We are very happy with the service we received here at the ESI Electrical Xenia Prefab shop
Response from the owner: Hi LaMonte, we appreciate the 5 star review and the kind words about David. Being prompt is one of our core values, and we consistently go above and beyond to help our customers when they need us. Thank you so much for taking the time to write a review about your experience with us. Stay safe!
professional and quick
Response from the owner: Thank you for letting us know Sandra, and for the 5 star review!
Our department needed our cascade bottles hydrotested, we called to have them picked up which was done on time. A short time later I received a call from Damian (sp) who had picked them up, and he told me that the vendor that was doing the testing said it would be a month before they could get them tested. We sent 4 bottles out to be tested and he offered to bring of them back since it was going to take longer than expected to get them in. Ultimately we decided to keep all 4 bottles together and have them tested at the same time. I appreciate the thoughtfulness of Damian and Silco in thinking about how this complication would affect our business. (The bottles were tested in about 2 weeks and brought back by Damian). Damian was polite, professional and very helpful throughout this whole process.
Response from the owner: Hi Jim. thank you so much for the detailed review about your experience with us. Everyone in our shop works hard to get your equipment tested, and back to you as fast as possible. We really appreciate the 5 star review and the kudos to our team of people who took care of you. Let us know if there is anything else you need, we're always here when you need us! Stay safe.
Kyle Mellen is amazing. He does outstanding work. He is very nice and professional.
Response from the owner: Thank you so much for letting us know how Kyle did today Jeanine! We really appreciate the 5 star review and kind words.
As always the service was awesome. We really enjoy our relationship with Travis. He always stays in touch, follows up and gets the job done
Response from the owner: Thanks Alfred, having a good relationship with your technician makes a difference! We're happy to hear that Travis takes great care of you, and he will be excited about this 5 star review!
Jason Myers’s always does a great job at Steeplechase. Jason and the Silco team are friendly and courteous and always make our lives easier in regards to our fire and safety needs!
Response from the owner: Making your lives easier is a great thing Benjamin! Thank you for letting us know about your experience with Jason, and for the 5 star rating. We really appreciate it!
I scheduled an annual inspection for my facility and they we out within the week. Jordan and Matt were even able to do some unscheduled minor repairs on-site and saved my company some money (and potential headaches). Very knowledgeable and friendly. I recommend Silco for all your fire and security needs.
Response from the owner: Hi Derek, thank you for the kind words about Jordan and Matt, they will appreciate the 5 star review. Great news that they were able to fix some things for you during the inspection and save you another trip to your business! Let us know if you need anything else, we're always here if you need us.
great people friendly and very knowledgeable staffing
Response from the owner: Thank you for taking the time to let us know Matthew. We really appreciate the 5 star review!
Very professional. Very quick and thorough,
Response from the owner: Thank you Russell, we appreciate the 5 star review!
Response from the owner: Thank you Justin!
Response from the owner: Thank you for the 5 star rating!
Jason did a great job training our science teachers on proper fire extinguisher use. My staff was very complimentary afterwards.
Response from the owner: Hi Jeff, that's great news to hear! Everyone should know how to properly and safely use a fire extinguisher during an emergency. Thank you for trusting Silco to educate your science teachers, and for your proactive approach to life safety. Jason will appreciate the 5 star review for his work!
Very polite fast and efficient.
Response from the owner: Thank you so much for the 5 star rating Cheryl, we appreciate it! Let us know if there is anything else we can do for you.
Jason Myers did a super job he was very polite new his job and was quick about he in my opinion is a top notch employee.
Response from the owner: Thanks Darrell, we appreciate the 5 star review for the work that Jason performed, and we agree that he is a top notch employee. We're lucky to have him on the team. Stay safe!
Colton did our annual fire extinguisher inspection for us. He was in and out in a flash, and was SO friendly! Thanks Colton!
Response from the owner: Hi Kim, thanks for letting us know how Colton did with your fire extinguisher inspection. He will appreciate the kudos for his work, and the 5 star rating!
Mark did a great job and left the areas he was working better than he found them. He gave us a good verbal report of our systems and any concerns we might have in the future.
Response from the owner: We're happy to hear that Mark took great care of you! Thank you so much for letting us know, and for the 5 star review. Stay safe!
I made an appointment and was able to get an appointment within a week time frame. Kyle was our tech. He was very knowledgeable in his expertise. He went above and beyond to educate us on the fire suppression system how it works and how important it is to stay up to code. If you need service call Silco and ask for Kyle He won't disappoint. Thanks Kyle.
Response from the owner: Nicole, keeping you safe and in compliance is our top priority, and educating our customers on their systems and how everything works keeps you prepared for any emergency. Thank you for taking the time to write a review, and for the 5 star rating for the work that Kyle did!
Hello,I have had nothing but great service with Silco. Shane was a true professional! Thank you all! I would recommend in a heartbeat.
Response from the owner: Thanks Dave, we really appreciate the 5 star review about Shane and the services he provided for you. We love to hear how our customers would recommend us to others, that makes us smile! Stay safe.
Hired Silco to do the full fire and alarm systems inspection for my church. They were very professional and answered all my questions during the inspection. Walked me through the process as they found deficiencies and were able to address several issues while still on site. The scheduling department was great in working with me to start the inspections as early as 6:30 and the billing department provided estimates on the additional issues they found within 30 mins. of the inspections. Great service and teamwork all the way around.
Response from the owner: Teamwork is the way we get things done at Silco Tracie. There are so many amazing people behind the scenes supporting our techs in the field and in the end, our customers get the best service. Thank you so much for the 5 star review and the kind words about our team.
All interactions I have had with Silco has been amazing. We were having issues with out LiftMaster gate after someone ran into it and after calling ALL the numbers of "contractors" on LiftMasters website that service the units Silco was only 1 of 2 that still work on them. From the initial phone call the service was perfect. I left a message of what we needed and it must have been on the wrong voicemail because I received a call from PJ Trisket who listened to our problem and then had us set up in their system as a customer and a tech scheduled to come out the next morning all within a couple of hours. Wow, just wow. The next morning Ryan Stanford, the tech, showed up bright and early and in the cold rain. He listened to our issues and was so enthusiastic about the product. You don't meet people who are that passionate about their trade anymore, it was refreshing. While we had to do something in the time it took me to find a contractor we had one of the employees work on bending the arms back just to get us operational. Ryan expressed his praise in the work our employee had completed that there was only minimal that needed to be done once he arrived. But he was not disappointed and he shared his knowledge not only with me but also with our employee too. I asked him to give the unit a once over because it wasn't acting right from the original install and he did. He adjusted the settings and made sure everything was up and running as it should. Overall this has been the best customer service experience I have had in a very long time. What a breath of fresh air to meet not 1 but multiple people who you can tell just love where they work. Even a guy from another company that called me after Silco had already came out used to work for them and he didn't even have anything bad to say about the company. Actually his comment was "oh yeah, they will get you up and running for sure!" Silco is defiantly added to the list for future work. Thank you!
Response from the owner: Thank you so much Kacey! What a great and detailed review about your experience. We have a great group of people that truly care about their jobs and enjoy going above and beyond to help our customers. We're so happy that we were able to get there promptly and take care of the issue with your gate for you. Let us know if you need anything else, we're here when you need us!
Always phenomenal service at a competitive price. Their employees are always friendly, willing to go the extra mile, extremely knowledgeable & you can tell they enjoy working at Silco. It makes a huge difference! We work with a lot of vendors & Silco has the best customer service experience. I'm grateful to have knowledgeable technicians who keep us abreast of any fire safety concerns & ensure we are in compliance.Sweets & Meats BBQ
Response from the owner: Hi Kristen - yes we do love our jobs! We believe we have the best men and women in the industry helping our customers every day. We appreciate the kind words about our people and our company and the 5 star review. Thank you for taking the time to let us know about your experience!
LED Transportation is very happy with Silco Fire & Securtiy. They have helped us make sure our building is safe and up to code.
Response from the owner: Hi Nicole, keeping you safe and in compliance is our top priority! We're happy to hear that everyone at LED Transportation is protected and safe. Thank you so much for the review and the 5 star rating, we're always here if you need us!
Great service, Jason was professional and easy to work with.
Response from the owner: Thank you so much for the kind words about Jason, and the 5 star review!
Top notch, professional, always on time and a pleasure to work with.
Response from the owner: Thank you Jeffrey, we work hard to be prompt and provide outstanding service to our customers. The 5 star review is much appreciated!
Silco was great. super responsive. Earl came out and took great care of our needs here.
Response from the owner: Thank you Kirk, we know Earl will really appreciate the 5 star review for his work!
Jason Myers completed the Fire Extinguisher inspection on my facility. He was on time, very professional and able to answer all questions. Highly recommended.
Response from the owner: Thanks for letting us know Chris, we appreciate the kind words about Jason and the 5 star review.
Jason, is always prompt and polite. Does a great job!
Response from the owner: Thank you for taking the time to leave us a review Tabitha! We agree with you that Jason does a great job, and we're happy he's part of the Silco family. He will appreciate this 5 star review for his work.
They call every year to schedule and make sure we are up to date, I don't need to remember. Everyone that comes out is great with our follow up date to keep all our truck moving.
Response from the owner: We try to make it as easy as possible for you Tedd, which includes calling ahead when you're due for service. It's one less thing you have to keep track of or worry about! Thank you for the 5 star review. Stay safe!
Jason Myers stopped over this week to get us squared away with our fire extinguishers. Super easy, very informative and answered any questions I had with ease. Even showed up early to get things taken care of! Would recommend for future use!
Response from the owner: Thanks Bryce! One of our core values is "Be Prompt" and Jason nailed it by showing up early. We're happy to hear that your fire extinguishers are squared away, and he answered all of your questions. The 5 star review is much appreciated.
Jordan was extremely helpful during our inspection today. He did what I requested and was just overall friendly. Thanks Jordan!
Response from the owner: Hi Caitlin, thank you for letting us know how Jordan did at your inspection. The 5 star review and the kudos for his work and attitude will make his day!
Jordan did a great service today. He was on-time, quick and efficient. I highly recommend.
Response from the owner: Thank you for saying you would recommend our services, we really appreciate the 5 star review! Jordan will be happy to see this review for his work.
Both the scheduling personnel and the techs who show up to do the inspections and/or repairs are very professional and efficient. Couldn't be happier with Silco's service.
Response from the owner: Thank you so much for recognizing the men and women behind the scenes as well as our technicians! It takes a team of dedicated professionals to make sure everything gets done efficiently. The 5 star review will make the whole team happy!
Jason is a fantastic person, treats us with amazing care …Thank you Jason from Discount Fashion Warehouse!
Response from the owner: We couldn't agree more Chad and thank you so much for taking the time to let us know. Jason will be happy to read this 5 star review!
Jason Myers came out and did our inspection today. He was very professional and polite. He is great at setting the expectations for his visit and also communicating his inspection with us! Thank you, Jason!
Response from the owner: Hi Britny, we agree that communication is important, your inspections need to be done but that doesn't mean your business should be inconvenienced while it happens. We do everything we can to let you know ahead of time and during the process. Thank you for the kind words about Jason and for the 5 star review, we appreciate it!
This review is on behalf of The M.K. Morse company. I can't say enough about how pleased i am with Silco. We have recently switched from one of the larger companies in our area due to inconsistencies in pricing and lack of follow through. In our first month with Silco we unfortunately had a fire in our manufacturing facility. We contacted David Weiland and he sent Dan Bashor immediately. dan arrived on site ready to work. This gentleman amazed me. He was VERY INFORMATIVE, VERY POLITE, VERY UNDERSTANDING of the urgency to get the system back to normal. We have a 500,000 sq ft manufacturing facility with many employees. going without our fire system isn't something we can do. I literally can not say enough about how pleased i am with Silco. David is very personable and easy to do business with. He has answered the phone or email anytime i have reached out to him which is a major factor when i decide whom i will do business with.
Response from the owner: Hi Nicholas, thank you for trusting Silco with your fire prevention needs, and we're happy to have you as a customer. Both David and Dan will be happy to read this review about the service they provided, and for the 5 star review. If you need us, we're always here, stay safe!
From the moment the Silco technician stepped through our doors, I knew our fire extinguishers were in for a treat. It was like watching a superhero team-up, but instead of capes and superpowers, there was a keen eye for safety and a toolkit ready for action.The technician, whom I'll refer to as the "Extinguisher Whisperer," embarked on a quest through our premises with the grace of a gazelle, albeit one equipped with a clipboard and a purpose. Each fire extinguisher was meticulously inspected, with the care and attention I imagine a jeweler would give to the Crown Jewels. Those that were found wanting were either rejuvenated to their former glory with a refill or honorably retired, replaced by newer, shinier guardians ready to take up the mantle.But it wasn't all serious business. The "Whisperer" regaled us with tales of fire extinguishers past, sprinkling in humor that had us chuckling as we learned more than we ever thought possible about fire safety. It was educational, entertaining, and exceptionally executed.In a world where the importance of fire safety can often be overlooked, Silco and their awe-inspiring technician not only ensured our equipment was in top-notch condition but also left us with a lasting impression that safety can be fun, too. If laughter is the best medicine, Silco's service is the best preventive measure against fire hazards.Thank you, Silco, for the peace of mind and the unexpected laughs. Your service is a blazing testament to excellence, and your technician, a beacon of professionalism and humor. Here's to a job well done – may all your extinguishers be as ready and reliable as your fantastic team!
Response from the owner: Thank you Sam! Our technicians really enjoy helping our customers by providing knowledge and making your fire extinguisher service enjoyable with some good conversation. Keeping you in compliance and ready for an emergency is our top priority. We appreciate the 5 star review and look forward to the next service visit. Stay safe!
Jason has come to our business for years and is always timely and professional. He provides great customer service
Response from the owner: Thank you so much Rhenee, we appreciate the kudos to Jason and for the 5 star review!
Jason was great. Very friendly and professional. He is also very knowledgeable!
Response from the owner: Thanks for letting us know Emily, and for the 5 star review!
Jason Myers displays incredible interpersonal skill as well as knowledge on the job. He is an excellent communicator and makes appointments easy and efficient. Looking forward to working with him more in the future. He is an essential member to the Silco team.
Response from the owner: Jared, thank you for the wonderful words about Jason and how easy and efficient your appointment was. We really enjoy sharing knowledge with our customers because the more you know, you're better prepared for an emergency situation. Communication is key and we thank you for the 5 star review and we're also looking forward to working with you in the future. Stay safe!
Jason Myers is great!! Very friendly, thorough and explains every that he is doing or that needs to be done.
Response from the owner: Thanks Tami, we are here for you whenever you need us.
Jason Myers stopped by Crown Packaging in Kettering today. Very friendly and did a great job.
Response from the owner: Hi Devon, thank you for the 5 star review, Jason will be happy!
Very polite and helpful and highly recommend
Response from the owner: Thank you Annisa, we really appreciate the 5 stars and for taking the time to leave us a review. Let us know if you need anything else, we're always here when you need us!
When Jim Rohlfs is here, he is always efficient in getting his work done. He has been coming here for around 30 years and is always clean cut, friendly, and quick to get his job finished. Everything is checked, and replaced where needed. It's always good to see his smiling face and we know the job will be done correctly.
Response from the owner: That's the truth Sharon! Jim has been doing this for a long time so you know he is going to do the job right. Thank you for the kind words about Jim and for the 5 star review.
Great service, fast efficient and affordable. Tony was great, very knowledgeable, courteous and processional.
Response from the owner: Tony will really appreciate the 5 star review, thank you so much!
Jordan was on time, very knowledgeable and helpful during our annual inspection.
Response from the owner: Thank you so much, Jordan will be happy to read this 5 star review for his service!
Jason Myers does a fantastic job!
Response from the owner: Thank you for the 5 star review and the kind words about Jason and his wok Katy!
On 7 Feb 2024 Jason Myers made trip out to start our extinguisher inspections. Due to known scheduling conflicts he knew it was going to be a partial day and would need to be finished laterThank you Jason
Response from the owner: Thank you for taking the time to write a review Ian. We understand that you have to run a business and we do everything we can to work around your schedule and keep the distractions to a minimum. Jason will be excited to know about the 5 star rating for his work!
Jason with Silco has been extremely helpful in the past couple years. He is extremely knowledgeable and makes sure I understand exactly what issues are being addresses.
Response from the owner: Thank you John, we appreciate the 5 star review and the kudos to Jason for his work. Let us know if you need anything, we're always here when you need us.
Emergency repairs needed on a Sunday. Service rep ( Jordan ) called to diagnose issue, was prompt about getting to our location and completing repairs. Took the time to work with us and made sure all of our spare sprinkler heads were up to date. Great Service..
Response from the owner: Thank you for letting us know Sean, emergency repairs are never a fun thing and making sure they are diagnosed and fixed properly so your system is ready for an emergency is a priority. We're happy to hear that Jordan was prompt and made sure everything was taken care of. Thank you for taking the time to leave us a review and for the 5 star rating!
We had Tony Lupico check our fire extinguishers and our lights at our boutique hotel. He was so nice, professional and knowledgeable. We enjoy working with Silco and we would welcome him back anytime!
Response from the owner: Hi Constance, we believe we have the best people in the industry and it shows with reviews like this. Tony will always take good care of you with a smile on his face. Thank you for taking the time to let us know about your experience with Tony and Silco, and for the 5 star rating.
Have had Jason M up here at for the last few years and it’s always been quick, easy, and he’s very helpful with recommendations!
Response from the owner: Thanks Trey, protecting people and property is our main focus and we're happy to hear that Jason has taken care of you over the years. We really appreciate the 5 star review!
Silco And Jason have been taking core of use for many year . always do a good job ,
Response from the owner: We appreciate you being a customer for years and thank you for the 5 star review for the work that Jason performed. Let us know if you need anything else, we're always here when you need us!
Jason takes care of our fire extinguisher needs here at Compunet. He is quick to respond and quick to get the job done. What a great asset to the company he works for.
Response from the owner: Jason will be excited to read this 5 star review for his work with your fire extinguishers at Compunet Mike! Thank you so much for taking the time to let us know.
Jason Myers has been a great service tech for us here at Compunet Clinical Labs. He always takes care of our needs. His prompt response for service shows a great deal about the company he works for.
Response from the owner: Mike, we appreciate you taking the time to let us know! It's not only the company he works for, it's the people that work for us that make us who we are.
we been silco for last 3 years now. We had to call silco for emergency at our hotel. They send Joel to take care of it and he found the issue and took care of it really quick. He is very knowledgeable and customer friendly. I would like to request Joel every time if we have some problem.
Response from the owner: Thank you so much for trusting Silco for the last 3 years, we appreciate you as a customer! We're happy to hear that Joel was quick to diagnose and fix your problem for you. Please let us know if you need anything else, and thank you so much for the 5 star review!
Jason Meyers is an asset to Silco...his experience and professionalism is immeasurable. Thank you Jason for caring for our Branch!
Response from the owner: We agree with you William, we are lucky to have Jason working for Silco. He consistently delivers superior service to all of his customers. Thank you for letting us know, and for the 5 star review!
Jordan and Ryan are the bestThey came in time, they know what they doGreat serviceThank you so much
Response from the owner: You are welcome!! Thank you for the nice review for the work that Jordan and Ryan did for you. We really appreciate the 5 star rating!
Jordan AFS Tech was so kind and helpful. He got the job done timely as well. Thank you for your service!
Response from the owner: We appreciate the kind words about Jordan and his visit with you. Thank you for the 5 star review Stephanie, and for taking the time to let us know. Stay safe!
Jason Myers is great! He always takes care of us and is courteous and kind!
Response from the owner: Keeping you safe is our top priority. It's the reason we come to work every single day! Thanks Amy!
Response from the owner: Thank you Clay!
Jason Myers is very friendly, knowledgeable, courteous and professional! He gets the job done and doesn't hesitate to share a smile and some laughter as well. We work at Allied Shipping and Packaging, so he was recently in to evaluate and swap out our extinguishers. He had everything accomplished in a timely manner and was even kind enough to come in the side door (even though it was more inconvenient for him) so as to not track in snow/mess during his visit.
Response from the owner: Hi Erica, thank you so much for such a detailed review, and for the 5 star rating! We understand your time is valuable, so we try not to disturb your day to day functions, even if that means using the side door to keep the snow tracking inside to a minimum. Jason will really appreciate the kind words about his visit with you at Allied Shipping and Packaging. It's reviews like this that make our techs smile and brighten our days, so thank you. Let us know if you need anything else and stay safe!
Jason Myers was professional and was able to answer all my questions.
Response from the owner: Thank you so much for taking the time to let us know Matt! We really appreciate the 5 star review. Jason will be happy to read this.
Jason is the absolute best to work with. He is always quick to respond and communicates very well on arrival days/times and is prompt to address any inventory issues when he needs to remove FE's from service. Really appreciate the consistency from him especially in the construction industry when it's easy to get side tracked.
Response from the owner: What a great review Kali, thank you so much! Jason will absolutely love this write up about his work at your facility. We appreciate the 5 star review, stay safe!
Jason Myers,Does a great job every year at our business Proof Research ACD. Seems like a very knowable and pleasant personality.
Response from the owner: Thanks Gary! We know Jason will appreciate this review and the 5 star rating for his service. Thank you for taking the time to let us know!
I've had Jason Myers inspect our building here in the Dayton area for the last 2 years. He is always prompt with his responses and very knowledgeable and informative if I have any questions. Would definitely recommend!!
Response from the owner: Thank you so much Justin, we appreciate the shoutout to Jason for being prompt and knowledgeable. He will love the 5 star review for his work!
We had a great experience for our annual fire inspection. Jordan was very friendly and they explained everything in thorough detail. Thanks for your help and expertise!
Response from the owner: You are most welcome. Our techs really enjoy keeping you informed throughout the inspection, because the only surprises we like are the good kind. We appreciate the time you took to leave us a 5 star review letting us know how awesome Jordan was. Stay safe!
My company recently had a large check valve fail in our meter pit, which resulted in our offices being without water for a couple of days. Silco worked diligently to correct the issue as quickly as possible. The technicians were very professional and kept us informed on their progress throughout the ordeal.
Response from the owner: Hi Mark, check valve fails are no fun and cause some inconveniences for the customer, we're sorry you had to deal with that for a couple days. Thank you for letting us know how the technicians did repairing your system. It's nice to know that you are back up and running again and that we kept you up to date during the process. We really appreciate the 5 star review, let us know if there is anything else we can help you with!
Jonathan came as scheduled, did the fire suppression system inspection and did the fire extinguisher inspection In a timely manner and professionalism was very outstanding. Thank you
Response from the owner: We appreciate you taking the time to leave us a review Russell, and we're happy to hear that Jonathan was efficient and professional when he performed your suppression and fire extinguisher inspection. Let us know if you need anything else!
Very professional staff as well as very prompt. Ashley is amazing to work with as well as Jordan. He came to fix our compressor and was very knowledgeable and explained everything in detail so I understood the next steps needed. Great team and amazing to work with. I highly recommend Silco!
Response from the owner: Thank you so much! We know our customers don't like surprises when the job has been completed, so keeping you up to date on what's going on during the repair, and knowing what may come next is important. Both Ashley and Jordan will appreciate the kudos and the 5 star review.
Great bunch of guys! They scheduled & attended a team building event at our field (Intense Paintball in Canton). Thank you!
Response from the owner: Thanks for hosting us Dan, and making the event fun for everyone. We appreciate the kind words about our employees and the 5 star review. Stay safe!
Had the pleasure to spend three (3) days with Rodney Rouch and 403 fire extinguishers later. Rodney was very professional and personable. He is a hard worker and a pleasure to spend these days with! Outstanding service from Silco and would recommend to any small or large company
Response from the owner: Thank you Greg! It looks like you both got some steps in servicing all of those extinguishers! We appreciate the kind words about Rodney, the 5 stars and the recommendation. Have a great day!
Jim was very prompt and accommodating.
Response from the owner: Thanks Jerry! The 5 star review will make Jim happy.
Dave Lang does an excellent job and is a man of his word that can be counted on for great service!
Response from the owner: Thank you for the kind words about Dave and the 5 star review Mark! We appreciate it.
David was prompt and organized and did a good job.
Response from the owner: Thank you for taking the time to let us know Sidney, we know that David will appreciate the 5 star review for his work!
I met with Jason today at one of my properties and was very impressed with his customer service skills and knowledge! He made recommendations that were the best option for my property and even told me what to expect for next year regarding maintenance expenses.
Response from the owner: Hi Rachel, we know sometimes it can get confusing on what you need, when you need it inspected, and what all of it does. That's why we're here! Our technicians really enjoy sharing knowledge about your system so you know what to expect and how everything works. Thank you so much for letting us know how Jason did and the kind words about his visit with you. We really appreciate the 5 star review. If you need anything else, please don't hesitate to reach out - Stay safe.
Quick service. Very fair price. Dillon was fantastic!
Response from the owner: Thanks Darren, we know that Dillon will be super happy about his 5 star service. Stay safe!
Anthony replaced a residential garage door spring for me. Professional, quick, competitive price.
Response from the owner: Thank you so much for leaving us a review Alan, we appreciate the 5 star rating and the kudos to Anthony for the work he did on your garage door!
Very service oriented, friendly and professional, and very efficient!
Response from the owner: Thank you for taking the time to leave us a review Tracy, we appreciate the 5 stars!
Silco is professional and efficient. They are effective communicators, which is appreciated as a property manager! Clear and consistent communication is paramount in our line of work, and Silco excelled in this regard.
Response from the owner: Thank you Jenny, we appreciate the comment on our communication, and for the 5 star review. We take pride in our work, and we believe that keeping you informed on what is happening before, during, and after your visit is important. Thank you for taking the time to leave us a review!
Excellent service
Response from the owner: Thank you so much Darlene!
Fast respond time, quickly performed the work! Great Tech!
Response from the owner: Thank you so much! We believe we have the best technicians in the industry, and we love to hear what a good job they do for our customers. Thank you again for taking the time to let us know, and for the 5 stars.
Silco Fire & Security is there when you need them. Thank you.
Response from the owner: Thank you so much! We appreciate the 5 star review, and you're right - we're always here when you need us!
Had a great experience with Rodney on the fire extinguishers and Johnathon on the exit signs. He was prompt and respectful. Really appreciated the quick turnaround as well. Jessica scheduled us and did a next level job of hearing my concerns and following through. Can’t brag on Rodney and Johnathon enough.
Response from the owner: Thank you so much for the Kudos to our team Jared! We know that Rodney, Johnathon, and Jess will really appreciate the shoutout. We have a lot of people behind the scenes that make everything run efficiently. Thank you for the 5 star review, and let us know if you need anything else.
Silco has knocked it out of the park for me! To start Liz was fast to get out to me to get the details and schedule an inspection so that way Andy could come out and figure out what was wrong! Both Liz and Andy have been prompt, polite, professional, communicated well, and have been extremely thorough with all explanations of what is being done
Response from the owner: Thanks Shawn, our internal staff rarely gets mentioned for all the hard work they do behind the scenes, so it's nice to see that Liz gets the credit she deserves! Our whole team has a part in the process. We're happy to hear that Liz set everything up, and that Andy could diagnose the problem for you. Thank you for recognizing the hard work the entire team does to keep you safe and in compliance. We really appreciate the review and the 5 star rating.
Thank you Silco for the great service. Our technicians were knowledgeable, friendly, and willing to answer questions. When I asked what they were doing and why, they were happy to explain the backflow inspection process. Thank you!!
Response from the owner: Hi Caroline, yes your backflow inspection is vital in preventing contaminated water back into the main water supply. We will always explain things that we are doing, and why they are important. Our technicians love to share knowledge with our customers. Thank you for the 5 star review!
Very professional and always has us on the schedule for September to come and check our extinguishers
Response from the owner: Chris, we try to make it as easy as possible for you, so we let you know when it's time for an inspection. That's one less thing you have to worry about scheduling. Thank you for leaving us a review, and tor the 5 stars!
The Silco team has been wonderful to do business with. Thank you for your professionalism and prompt service!
Response from the owner: Thanks Matt, we really appreciate the 5 star review!
Colton S. always does a thorough job and is very professional. I’ll only use Silco and will always request Colton whenever possible. Thank you again for your prompt & timely service.
Response from the owner: We love this! It makes us happy to hear that our customers have such a good relationship with their technicians. Colton will appreciate the 5 star review for his work, and we appreciate the kind words. Thank you Allison for taking the time to let us know how we're doing.
Came and provided service the same day that we called and had everything taken care of that same afternoon!! Super friendly!
Response from the owner: Hi Tresa, we appreciate you taking the time to leave a review for us, and we appreciate the kind words about our service. One of our core values is "Be Prompt" and it looks like we nailed it! Let us know if you need anything else, we're here when you need us!
Nate was my service tech, very professional and friendly
Response from the owner: Thank you for letting us know Kevin, we always appreciate hearing nice things about our technicians and our service. we appreciate the 5 star review! Stay safe.
We have been a Silco customer for over 6 years since we started in business. They have been very easy to work with and have been fast, curious and thorough with the onsite service calls.
Response from the owner: Thank you for trusting Silco for your fire and security needs Rick, we're happy to keep you safe and in compliance for the last 6 years! The 5 star review and the kind words about our service makes us smile, thank you so much! Let us know if you need anything, we're always here when you need us.
Silco did a great job at keeping us up to code and safe. Bobby was very professional and did a great job. Thanks!
Response from the owner: You are most welcome! We're happy you are up to code and in compliance so you're ready in case of an emergency. Thank you for letting us know how Bobby did, and for the 5 star review!
They're great! Very friendly, very efficient, flexible scheduling!
Response from the owner: Thank you Clint, we understand that your day is busy, so we try to schedule around what's best for you. We appreciate the kudos about our services and the 5 star review!
Our technician David was friendly but efficient. He explained a service option we had and wasn't pushy. Very satisfied!
Response from the owner: Hi Angelica, if we feel like you can benefit from additional services we will let you know. We will never be pushy or pressure you to add anything you don't need. Thank you for the kind words about the service David performed for you, and we really appreciate the 5 star review! If there is anything else you need, please let us know.
Always polite. Comes through does his job well. Never had any issues.
Response from the owner: Thank you for letting us know Susan, and for the 5 star review! We appreciate it.
Response from the owner: Thank you Bud, we appreciate you taking the time to give us a 5 star review. Stay safe!
Kyle Price did an excellent job with our inspection. Would highly recommend!
Response from the owner: Thank you so much Thomas, we appreciate the 5 star review about Kyle! Let us know if you need anything else. Stay safe.
The tech was very knowledgeable and performed a thorough inspection quickly and efficiently.
Response from the owner: Thank you so much for the review about the service our technician performed. we really appreciate the 5 stars!
Joe is such a pleasure to work with.
Response from the owner: Thanks for taking the time to leave us a review Jerry. We know Joe will appreciate the 5 star review for his work. Stay safe!
Michael Calhoun is great! He not only answers his phone all the time but is also quick to respond to texts and emails both. He is loyal to Silco and a very responsible employee. You are lucky to have him.
Response from the owner: We agree with you Doug, we are lucky to have Michael as a Silco employee. One of our core values is "Be Prompt" and it looks like Michael is nailing it! All of our technicians absolutely love to share knowledge and help our customers stay safe. Thank you for the 5 star review and the kind words.
Jason Myers from Silcos Dayton Branch, provided outstanding service to our contact on the base. We have multiple locations and a big fleet of vehicles and he worked me me and my managers to inspect and service all of them. It took multiple trips for Jason. Very professional and positive. He did an outstanding job.
Response from the owner: Thank you Tanya, we're happy to hear that Jason took great care of your locations, and the fleet of vehicles you have. We believe we have the best technicians in the business to help our customers. Thank you for the 5 star review, and let us know if you need anything else. We're always here when you need us!
Our experience with Devon was very rewarding, he explained and reviewed our security/fire system to us. He was patient and informative and knowledgeable. We really like him and request his service to our church only.
Response from the owner: Thank you so much for the kind words about Devon, and for the 5 star review! We really appreciate it.
Earl always does a GREAT job - he's on-time, thorough, and very nice.
Response from the owner: We couldn't agree more, Earl is awesome! Thank you for the 5 stars and taking the time to let us know about your experience!
Great customer service! Im always pleased with my experince with them.
Response from the owner: Thank you so much! We appreciate the 5 star review, and for taking the time to let us know. Stay safe!
SILCO has been a very good company to work with. From the scheduling to the technicians to the billing, it has all been a pleasant experience.
Response from the owner: We really appreciate that! Thank you so much for the 5 star review and the kudos to our team, we believe we have the best people in the industry to serve our customers. Let us know if you need anything else, we're always here when you need us. Stay safe!
I had an appointment with Mark at 12:30 pm today. At 12:05 He phoned to say that he was there and waiting which was very good news because as I was driving there I thought to myself I’ve got to sit and wait for about 25 minutes. I hope this guys on time. Lo and behold he’s early and I’m less than a minute away! Not only was Mark was a head of schedule, he was friendly and efficient!! He told some jokes and we had a good time while he did the inspection!! I’m thankful that he checked our exit lights and found 5 of the batteries bad. I wasn’t looking to replace them but he charged the same price that I can buy them from Home Depot and he installed them at no charge!! That was a win / win in my book!! Thank you Mark and thank you Silco Fire & Security !!
Response from the owner: Hi Christopher, We know your time is valuable, so we try to work around your schedule. One of our Core Values is "Be Prompt" and we mean that. Thank you so much for the kind review about Mark and the service he provided for you. We really appreciate the 5 star review! Have a great day!
Response from the owner: Thank you for the 5 star rating Whitney! Stay safe.
We have used Silco to service our office building for many years. Top notch, professional service.
Response from the owner: Thank you Joan, we appreciate the 5 star review and for being a Silco customer over the years! Let us know if there is anything else we can do for you, we're always here when you need us!
Colton and Silco made our semi annual/pre opening inspections go smoothly and painlessly. Colton was on time, knowledgeable and very personable. We look forward to him returning for further inspections.
Response from the owner: Thank you Candice! We try to make everything as easy as possible for you. Good luck on your opening and let us know if you need anything else. We really appreciate the 5 star review about Colton, and look forward to keeping you up to date and in compliance with future inspections.
Silco Fire & Security is a top notch professional company.Quick response time and excellent communications.Thank You!
Response from the owner: You are very welcome Allan, and thank you for the kind words about our company and the the 5 star review! Let us know if you need anything, we're always here when you need us.
Excellent service and wonderful representative
Response from the owner: Thank you so much for the 5 star review Laurie! We believe we have the best technicians in the industry that take care of our customers.
the guys were on time and very thorough, good job
Response from the owner: Thank you Tony, one of our Core Values is "Be Prompt", and we understand your time is valuable so we show up when we say we will to avoid any disruption for your business. We appreciate the 5 star review!
Very professional, on time and we trust them to keep our fire extinguishers safe & updated at the office.
Response from the owner: Thank you for allowing us to provide the services to keep your office safe Michelle. We want everyone to be able to get out safely in the event of an emergency. We really appreciate the 5 star rating and the kind words. Stay safe!
Colton comes to my place of business to do our security checks. Very friendly and very thorough Every Single time!!!! I've been dealing with Silco for about 3yrs now and have never had a bad experience
Response from the owner: Thank you for trusting Silco and Colton for the last 3 years Susan! We look forward to many more years of exceptional service and keeping you safe. We appreciate the 5 star review!
Excellent service. Quick response and even went out of their way for additional service needed
Response from the owner: We love this! All of our technicians are great, and we hear (a lot) that they go above and beyond for our customers. We really appreciate the 5 star review. Let us know if there is anything else you need. Stay safe!
Dan took time to explain what he did and what will be taking place in the next few years. He was kind and easy to work with, and always has.
Response from the owner: We really enjoy sharing information with our customers, it makes things easier to understand, and you're better prepared in the event of an emergency. Thank you for the 5 star review, and the nice words about Dan's visit.
Pete was efficient and professional. We finished the inspection of fire extinguishers in record time. I'm very satisfied with Silco.
Response from the owner: Thank you so much Steve! We really appreciate the 5 stars for the work that Pete did.
Great place costumer service over the top thanks Antony Rosario for your helpHighly recommend
Response from the owner: Hi Garymar, we appreciate the 5 star review and Anthony will really love this as well for the service he provided you. Thank you for taking the time to let us know how we did!
Jason is always very helpful and responds quickly to any and all of our Districts needs.
Response from the owner: Thank you so much Kathy, we appreciate the kind words, and 5 star review about Jason and the work he does for your District. We're always here when you need us. Stay safe!
My technician, Derek Rose, was very prompt and very nice. Thank you for sending him.
Response from the owner: You're most welcome Cami, and thank you for trusting Derek and Silco! Be Prompt is one of our core values, and it looks like Derek nailed it!
Tyler our service rep is friendly and efficient. Does a great job for Silco!
Response from the owner: Thank you or taking the time to let us know how your experience with Tyler was Robbin! We really appreciate the review and our techs really enjoy the kudos for the work they perform.
Brandon is professional, reliable, and always takes great care of our facility.
Response from the owner: Naomi, thank you for the 5 star review about Brandon! We appreciate it!
Nathan did an awesome job
Response from the owner: Hi Greg, thank you for letting us know about your interaction with Nathan, he will appreciate the 5 star review for his work. Let us know if you need anything else!
Nick Lewis came out and serviced my commercial location and did an amazing job! He went above and beyond to make sure we were taken care of. It's a pleasure working with a company that have employees like this.
Response from the owner: Thank you so much for the kind words about Nick, we're happy that you had an exceptional experience. We appreciate the 5 star review, let us know if you need anything else Jamie!
We delt with Kyle Price today on our food truck, He made us feel very comfortable with the process. He was knowledgeable, patience with our questions, thorough, unbelievably professional and very kind. He walked us through the process acutely made the process very stress free. We were very pleased with his services.LauraOwner AJ's Cheesesteaks
Response from the owner: Hi Laura, thank you for writing this detailed review about Kyle and the service he provided you getting your food truck ready and in compliance. He will appreciate all the kind words describing his visit. We thank you for the 5 star review and wish you good luck with your AJ's Cheesesteaks food truck this summer!
The crew arrived at the scheduled time, performed the work that we needed. Very helpful and answered any question that I had.
Response from the owner: Thank you for taking the time to let us know about your experience Wanda! We appreciate the 5 star rating. Have a great day!
We always receive prompt, professional service for our medical practice.
Response from the owner: Thanks for letting us know Katherine! We really appreciate the 5 stars for our prompt and professional service. Stay safe!
Nothing but great things to say about my experience with Silco. Jordan is great to work with. He arrived promptly, was very knowledgeable and super friendly! Would recommend this company and their services to everyone.
Response from the owner: Hi Ariel, we really appreciate the 5 star review and thank you for the nice words about Jordan. It means a lot to us when our customers will recommend us to others! One of our core values is "Be Prompt" and it looks like Jordan nailed it!
Easy to work with, ultra fast response!
Response from the owner: We appreciate the kind words and the 5 star review about our fast response, and being easy to deal with. Stay safe!
Very nice staff.
Response from the owner: Thank you so much, we believe we have the best people in the industry. We appreciate the 5 star review!
Following the April 1, 2023 wind damage and April 5, 2023 water damage of the education wing at Pilgrim United Church of Christ in Cuyahoga Falls, an inspection was needed to the system and repairs made as needed.Jordan was professional and handled my hovering over his work.He was able to go through the various faults the system was registering and within an hour, Jordan had the fire alarm system corrected and running normal.He was even able to adjust customer billing from Absorbent Minds Montessori School to Pilgrim United Church of Christ on the service invoice.It was a pleasure to work with Jordan.Kelly Gerstenberger, SecretaryPilgrim United Church of Christ130 Broad Blvd.Cuyahoga Falls, Ohio 44221
Response from the owner: Hi Kelly, we are happy to hear that Jordan took care of your issues after the storm with the wind damage, and the water damage. Making sure you are up and running after an event like this, and making sure your system is working is our top priority. It sounds like Jordon hit a home run, even switching your customer billing during his visit. We thank you for taking the time to let us know about your experience with Silco and Jordan, and rating us 5 stars. Let us know if you need anything else!
Very professional. personnable, and on time.
Response from the owner: Thank you so much Cyma for the 5 star review!
Mark just came to our store, Every Watch Has A Story, to update our fire extinguishers. He was really friendly and pleasant. He answered all my questions and everything went smooth as ice. I will definitely be recommending these guys!
Response from the owner: Hi Chris, we enjoy reading that our customers will recommend us to others, thank you for that. We know that our techs really enjoy sharing knowledge and answering questions about your equipment. Keeping you up to code and in compliance with your fire extinguishers keeps everyone safe and prepared for an emergency. We appreciate the 5 star review. Stay safe!
Nate Woodrum has been our service Tech. here at Fred Martin for years and Nate never lets us down. He calls ahead, communicates well with me, and gets to work with the most professional attitude.
Response from the owner: Hi Jonathan, thank you for the 5 stars and taking the time to let us know how Nate did! We understand your time is valuable, which is why calling ahead and communication about when we're arriving and what we're doing is so important. Nate will appreciate this 5 star review. Stay safe!
Very Professional - know their job and do it very well.Kyle Price came out this morning to inspect our Exit/Emergency lights. Was able to repair an old sign that hasn't worked in years! Excellent technician - very friendly. Silco as a whole is a very professional business with excellent employees.
Response from the owner: Thank you Nancy! We try to make every visit an enjoyable one for our customers. Our main goal is to keep you safe, and we never lose sight of that. We're always here when you need us.
The service guys from this company are always looking out for us. They do a great, thorough job every time. The young man today was very knowledgeable and polite and professional. They have been servicing our flower shop for 18 years.
Response from the owner: Hi Leslie, thank you so much for trusting us for 18 years! We're always happy to help out and make sure you are in compliance and ready for any emergency. We appreciate the 5 star review, and for taking the time to let us know about your experience. Stay safe!
Mark came in for Silco to check a handful of things for us. He was professional and did a great job. Also great sense of humor! - Shayna
Response from the owner: We like to have fun while we work, and we really enjoy striking up conversations with our customers. We're happy that Mark made your day a bit better during his appointment. Thank you for letting us know, and for the 5 star review!
I greatly appreciate the scheduling process for our fire suppression systems! Dan is flexible in scheduling and has an excellent on time installation record.The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
Response from the owner: We will always try to work around your schedule and do our best to schedule when it's convenient for you Tracey. Dan will appreciate the great 5 star review and our scheduling team will be happy that the work they do is appreciated. Let us know if you need anything else!
Thank you Silco Fire & Security for being so helpful to us. Matt Mitchell is GRIN's fire systems technician and is so knowledgeable and up-to-speed on fire codes. He is so professional and very responsive.
Response from the owner: Hi Brenda - Thank you for taking the time to let us know how Matt did, and how impressed you were with his service. Reviews like these make our technicians feel great about the work they do for our customers. We really appreciate the 5 star review! Stay safe.
PJ was at our location today & did a great job! Very friendly and Silco is very lucky to have him working for them!
Response from the owner: Thanks for letting us know Char! We appreciate it!
Response from the owner: Thank you Erica, we appreciate the 5 star review!
Nathan was polite punctual and efficient, very professional and did and awesome job.
Response from the owner: Thank you for letting us know Felix! Stay safe.
The Technician, Joe Martini, was A1.
Response from the owner: Thank you Cass, we know Joe will appreciate the 5 star review!
The two techs showed up on time, went over the plan with me, called in to notification company, alerted me to possible noise interruptions so I could announce to building occupants. They finished, tested, swept up and confirmed the completed job with me before leaving. Well done and I would recommend.
Response from the owner: Thanks Rick! We understand things can get hectic during our visits, especially when we are testing devices. That's why we like to let you know exactly what's going on and why, so you and your occupants don't get alarmed. We appreciate you taking the time to let us know about your experience, and for the 5 star review.
The technician did a fast turnaround of recharging the fire extinguishers for us.
Response from the owner: Thanks Thomas, we try to be as efficient as possible to make sure you are in compliance, and ready for an emergency.
Mark Michel is such a delight! He is professional and personable. Great customer service!
Response from the owner: Hi Rachel, thank you so much for taking the time to let us know how Mark did. We appreciate the 5 star review!
Silco and our tech Devon are super straightforward and easy to deal with. Very satisfied.
Response from the owner: Thank you so much Kip, we really appreciate the 5 star review for Devon and Silco. We're always here when you need us.
Kyle Price was not only on time for our appointment, but early. He completed the assessment of all exit lights in a timely manner, replacing lights and battery packs as needed. Thank you for your good work. See you next year!
Response from the owner: Hi Angela, we're happy to hear that Kyle took great care of you and your exit lights. Thank you for letting us know how happy you are with the service he provided, and for the 5 star review for Kyle!
Our SILCO techs are very knowledgeable and thorough. They keep us informed of the progress of each project from beginning to end.
Response from the owner: Thanks Kelly, we want you to know what we're doing, how long it will take, and what needs to be done. We appreciate the kind words about our techs and for the 5 star review!
It was a pleasure having Devon Manning come to 59 Lincoln way east in Massillon. He was professional , knowledge of what he had to do and has a great work ethic . He represented silco well!
Response from the owner: Hi Mark, thank you for the kind words and the 5 star review for Devon. We believe we have the best technicians in the business, and it looks like Devon made a great impression during his visit.
Great company to work with, friendly & on-time. High recommend!
Response from the owner: Thank you Lauri, we appreciate the 5 stars and the review!
Ben Humphreys was an awesome technician. He was super nice and explained all the rules of fire safety. Great guy, deserves a raise!
Response from the owner: Jeff, we're happy to explain whatever we can to our customers to help them understand their equipment and what to do in an emergency situation. We appreciate you taking the time to write this review about Ben. About the raise - I'll put in a good word for Ben on your behalf!
Ben H was a great guy and didn’t mind answering questions! Awesome experience
Response from the owner: Adam, our techs love to educate our customers and answer questions about their systems. The more you know about your equipment, the better prepared you'll be in the event of an emergency. Thank you for letting us know, Ben will appreciate the 5 star review.
Nathan was awesome, quick efficient and got me up to code.Highly recommend.
Response from the owner: Tyler, making sure you're up to code and in compliance is important to us, and to your safety. Thank you for trusting Silco and Nathan to get the job done quickly and up to code.
Jim is the best . Akron
Response from the owner: Hi Jeni, thank you for the 5 star review, and yes, Jim is pretty awesome! We're happy he provided exceptional service for you. Thanks for letting us know!
When my electronic gate malfunctioned I called Silco. I had always used a different company for any gate issues but they had closed down and Silco took over their client list. I was somewhat reluctant because I have never used this company before. I was quickly put at ease after talking with Travis at Silco! Just from my explanation of what my gate was doing he was able to pinpoint the issue! He sent technicians out to assess the problem and they explained in detail what the problem was that was causing the gate to malfunction. A part needed to be ordered but Travis wasn’t comfortable making us wait so he went above and beyond to locate the part asap! The technicians (knowledgeable, personable and professional!) had my gate up in running in no time!! The weather was terrible the day they repaired the gate, raining and snowing, I asked the technician if he’d rather wait until the weather cleared up but he said it was no problem at all! And the cost was very reasonable!! I highly recommend this company!! While I’m sorry a business closed, I’m very happy that Silco now handles their clients! They definitely go above and beyond in customer satisfaction! It was a pleasure doing business with them from the first phone call to the completion of the job!! They will have my business for any future issues!
Response from the owner: Thank you so much Randell, this was such a great review to read because we enjoy hearing about the dedication that our technicians exhibited to get the job corrected and fixed. While we are sad too, that another company no longer is there to help you, we're happy that we could step in and help you with your automatic gate and get you up and running quickly. We will always be here to help or answer questions if you need us. Thank you for the wonderful review about our technicians and our company, and for the 5 star rating!
Silco employees are always very professional and friendly. Mark comes to Holland Gardens every year with a smile on his face. He is very punctual and completes his work in a timely manner.
Response from the owner: John, that statement couldn't be more true if we wrote it ourselves. Silco is a great company to work for and the employees radiate that happiness and professional attitude to our customers. Thank you for taking the time to write this review.
This company is VERY GOOD to work with. Our sales person Mike is SUPER. Any questions we have ever had has been answered in a very few minutes. The Crew that did our new CCTV server and camera install was GREAT. Very on TASK and professional. Our old system consisted of 5 individual recorders. Having everything in 1 Server is SUPER. They also installed a new Access Control system for the campus, It is also VERY NICE. Our old one was outdated and parts had become difficult to obtain.I think we will be working with Silco for many years to come!Jim CollinsBuckeye Hills Career Center
Response from the owner: Jim - Thank you so much for the kind words about our technicians and our company! We are happy to hear that your system and components are more streamlined and updated now. Our staff and technicians are always happy to help when you need it. We appreciate the 5 star review as well.
Kyle was in our office today to run sensitivity smoke detector testing - polite, courteous, performed task efficiently and professionally.
Response from the owner: Terri, we understand that while we're there, you still have to run a business so we try to be as courteous as possible. Thank you for letting us know how great Kyle was today, and for the 5 star review!
Stellar and quick service as per usual. HIGHLY recommended
Response from the owner: Thank you so much for the 5 star review, we appreciate your recommendation as well.
Brian Partee is a great guy. He stopped in said he would get our fire extinguisher in order.
Response from the owner: Jeff, we know that Brian will make sure your fire extinguisher will be ready if you ever need to use it, we're hoping that you never have to. Thank you for letting us know, and for the 5 star review! Stay safe.
Mark Cleland was professional and efficient.
Response from the owner: Thank you so much!!
Ben was the best. Thank you.
Response from the owner: Thank you for saying that about Ben and the experience you had with him. Our Technicians enjoy reading the reviews that are left for them. Let us know if you need anything else!
Ben Humphries did our inspection and he was phenomenal! Quick, efficient and extremely knowledgeable. Great Customer service skills.
Response from the owner: Hi Terrance, thanks for letting us know about your experience with Ben. We really appreciate the feedback and the 5 star review!
Ben Humphreys was super helpful and helped us out a lot
Response from the owner: Thank you Tyler, we know that Ben will be excited to read this review. Thanks again for letting us know. Stay safe!
Great service from Mark- thorough, professional and friendly.
Response from the owner: We appreciate the 5 star review about Mark and the service he provided. Thank you for taking the time to let us know! Stay safe!
Had questions for upper management on work done, left request for a follow up phone call, never heard back. Service has been good, seems like let down from that level up. Did not see where there was a customer service line to call or a contact person in corporate.Eddy's Bike ShopJim Ruggles, owner
Response from the owner: Hi Jim, we apologize for not having someone follow up with you about your phone call request. The number to our Cleveland office is (216) 252-3851, you can find our address, hours of operation and more 24/7 on our website at silcofs.com. I will forward this info to the manager to see what may have happened. We appreciate you bringing this to our attention.
Jennifer was extremely helpful and managed to have Matt arrive within 40 minutes of my request. Matt was knowledgeable and efficient. Thank-you for amazing service.
Response from the owner: Thank you for letting us know how Jennifer and Matt did today! They will both enjoy reading this knowing they left a great impression. Let us know if you need anything else!
We have used Silco for years to service 12 retail stores as well as a warehouse. Both extinguishers and sprinkler systems. They are great! Friendly on the phone as well as the techs.
Response from the owner: Bryan, we really appreciate the 5 star review and the trust you have in Silco and our technicians for your 12 retail stores and a warehouse. Protecting People & Property is our number one priority. Stay safe!
Thank you for getting out so quick. Truly appreciate it!
Response from the owner: Be Prompt is one of our core values. We appreciate the review and the 5 stars!
Detailed and professional. Did what he said he would do, returned on time.
Response from the owner: Thank you for letting us know about your experience with us, and for the 5 star review! Stay safe.
Bill did a great job. Showed up early and was very efficient and friendly.
Response from the owner: Hi Sam, "Be Prompt" is one of our core values and looks like Bill hit it out of the park on this one! Thank you for letting us know about your experience, and for the 5 star review!
Great on time and professional individuals. Liz has been super attentive and patient with me on doing multiple services. She takes her time with clients and truly understands the needs of her customers. I highly recommend dealing with her!
Response from the owner: Thank you so much! Liz definitely takes care of her customers and wants the best for them. We appreciate you having multiple life safety services with us. Stay Safe!
The technician Michael Miller, was professional and knowledgeable. Keep up the great work Silco.Thank-you
Response from the owner: Thank you so much! We love to read these great reviews about our techs. We're happy that Michael took great care of you, and we thank you for the 5 star review! Stay safe!
I am the principal of an elementary school. Safety and compliance are always at the top of my list. Silco makes it easy, cheap, and efficient to make sure our fire extinguishers are always functioning and up to date on their inspections.
Response from the owner: Hi Steve, we're happy to hear that you trust Silco for your fire safety needs! Keeping your students and faculty safe is top priority. Thank you for taking the time to let us know how happy you are with our service, and for the 5 star review.
I found the staff to be very responsive processing my request for service. Their follow through the entire process from start to end was top notch.
Response from the owner: Thank you Paul, we really appreciate that! Our people behind the scenes work hard to keep everything running smooth for our customers. Stay safe!
Response from the owner: Thank you Annie, we appreciate the 5 star review!
Brandon was a great help. He is courteous, thorough and knows his job well. He did a huge project of replacing all of our exit signs and recently did service on our kitchen hood. Definitely would recommend. We appreciate all Silco has done for our business.
Response from the owner: Thank you Veronica, we appreciate you as a customer! You know everything will be done by the book when Brandon is there. Stay safe!
Mark Cleveland… top notch, super helpful, knowledgeable, and very quick to respond. Thank you for all of your help!
Response from the owner: Thank you so much Junisha! We appreciate the wonderful comments about Mark, and for the 5 star review.
Mark Jackson did a wonderful job. Very professional and friendly.
Response from the owner: Thanks so much Nick, we appreciate the 5 star review and the nice comments about Mark.
Joe was professional and worked quickly to find the best solution for our broken garage door. We highly recommend!
Response from the owner: Thank you Allison! We love that Joe found a solution for your garage door and that he left a great impression on you. Let us know if you need anything else!
Mark Cleland did a great job. Friendly and professional. Highly recommend.
Response from the owner: We appreciate you letting us know, and thank you for saying you would highly recommend Brian and Silco!
Prompt service! Mark Cleland was able to come out the same day I requested service on our fire extinguishers. He returned a recharged extinguisher within a few days.
Response from the owner: Thanks for letting us know Bud, one of our Core Values is "be Prompt" and we take that very seriously. We are happy to hear that Mark was there to take care of your extinguishers. Thank you for the 5 star review!
Mark Cleland always finds time to fit us in his schedule, even for our last minute calls. He is very responsive and informative to all of my questions.
Response from the owner: This is awesome! We love to hear how our techs go above and beyond for our customers. Thank you so much for letting us know how Mark did, and for the 5 star review.
Recently had Billy Roff come out and work for us at planet fitness in Sandusky! He was awesome! Had a great attitude and was efficient! Greatly appreciated!
Response from the owner: Thanks Katelyn, when you need it done right and "by the book", Billy is the guy! Thank you so much for taking the time to write a review for us!
Always a positive experience working with Silco Fire & Security. Bill Hughes is always helpful and thorough and provides exceptional service. Thank you
Response from the owner: You're welcome Kristin! Thank you for the 5 star review about Bill and Silco, we're happy that you had a wonderful experience. Stay safe!
Thank you to Mark Cleland for the fast and friendly service!
Response from the owner: You're welcome Pam, Mark will be happy to know that you left a 5 star review!
Fast, efficient and courteous are just a few words about the Silco crew. I’ve been dealing with Joe E. for many years and I wouldn’t choose to deal with anyone else. He brought technician Anthony with him and they finished a complicated repair in record time. Great crew! Job well done!Frank@Lowry’s
Response from the owner: Thank you so much, and we appreciate you being a Silco customer for a long time! Joe and Anthony will be happy to read this review praising the work they did. Stay safe!
Brandon was amazing. He was on time.
Response from the owner: Thank you Qucha, one of our core values is Be Prompt and we take that seriously. It looks like Brandon took great care of you. We appreciate the 5 star review - stay safe!
Had a great visit with Brian Partee -- quick service and return! Much appreciated!2022 Edit: Mark Cleland did a great job also doing our annual inspections of over 200 extinguishers -- Good Service!
Response from the owner: Hi Nicholas, thanks for letting us know how Brian and Mark did on their visits. Let us know if you need anything else, we're always here when you need us.
Really did a Good job .Was very prompt on returning equipment that was outdated
Response from the owner: Thanks for letting us know Joel, we appreciate it!
Bill Hughes was prompt, professional and extremely informative!
Response from the owner: Heather, thank you for letting us know how Bill did. We really appreciate the review and the 5 stars!
Bill was Very professional and knowledgeable
Response from the owner: Thanks for letting us know Tina, stay safe!
We are currently remodeling an old restaurant/bar. After speaking with the local fire department we contacted Silco to request an evaluation of the building and what would be needed to bring it up to code. Elizabeth Chandler out of Columbus met with us and covered everything we would need. She was kind, courteous and knowledgeable. She provided a quote and made sure that every aspect was scheduled and completed in a timely manner. Thanks to Liz we feel confident that we will pass inspections and rest assured that our building and future patrons will be adequately protected. Thanks Liz!!
Response from the owner: Thanks for letting us know Jan! We really appreciate the 5 star review and the wonderful review about Liz. She is awesome and will do everything she can to make sure you're taken care of. Let us (or Liz) know if you need anything else.
Mark Cleveland was timely, knowledgeable, and courteous with our fire extinguisher annual inspection at Brunswick True Value.
Response from the owner: We love to hear it Jeff! We're happy that Mark took great care of you.
Awesome experience! This company is very knowledgeable and their services are always provided in a timely manner.
Response from the owner: If there was a thumbs up button on here, we would have clicked it for this review! We want every customer to have an awesome experience. Thank you for letting us know, and for the 5 star review Genevieve!
Our technician, Bobby always does a great job when he does monthly inspections.
Response from the owner: We can't disagree with you on that one Neal, if Bobby shows up you know things are going to be done right and by the book. Thanks for letting us know!
The technician was prompt, efficient and informative. The cost of service for a commercial entity is acceptable.
Response from the owner: Thank you so much! "Be Prompt" is one of our core values, and our technicians really do enjoy sharing knowledge about your systems with our customers. We're always here when you need us!
My service tech is Michael. He is friendly, knowledge and very pleasant to work with. He always communicates what is going on and what the action plan is and follows thru. I enjoy working with him!
Response from the owner: Thank you Angela, we take pride in the fact that you know everything that is happening throughout your appointment. We like to make sure you know what's going on in case you have any questions we can answer for you while we're there. Thank you for the 5 star review about Michael.
We recently switched to Silco from another vendor and it was a great transition. Great follow up from Sales Rep Liz Chandler and the techs that have been out.
Response from the owner: Hi William, we're happy to hear that you made the switch over to Silco as well. Welcome to the Silco family. Liz and the techs will take great care of you! If you ever need anything, just let us know.
Great job, very nice and knowledgeable. KY Hines
Response from the owner: Thank you for letting us know Nancy. Ky will be happy to read this review about his visit.
Always fast, courteous service! We have been using Silco's services for well over twenty years. We have enjoyed Ky Hines' personal attention for most of that time. Again, very happy with the service.
Response from the owner: We couldn't have said it better ourselves Louise! Thanks for taking the time to write a review for us.
Ky was very friendly and professional. He took care of what he needed to do and did not bother anyone else.
Response from the owner: We know your time is valuable Tammy, which is why we try not to disturb your day to day operations. We're happy to hear that everything was great during your appointment with Ky. Thanks for letting us know!
It is always a pleasure working with Ky Hines. He is always friendly, knowledgeable and prompt.
Response from the owner: Hi Barbie - Thank you for taking the time to leave us a review about Ky. We appreciate the kind words and the 5 stars!
Response from the owner: Thanks Jeff, we appreciate it. Stay safe!
Great customer service ! Our service technician Ky Hines was great ! He serviced our extinguishers for Antiques on High and also Healthcare Billing Services....very friendly and professional ! We would highly recommend Silco Fire & Security
Response from the owner: We love to hear it Laura! Recommending our techs and services to others is a great thing to hear. We appreciate you taking the time to write a review and for the 5 stars. Stay safe!
Ky Hines with Silco Columbus branch has been excellent to work with. He has been taking care of our industrial plant fire extinguishers for years. He also dose our annual extinguisher training. Highly recommend.
Response from the owner: Thank you Aaron, when we hear that customers would recommend our technicians, it makes what we do worth it. We appreciate the 5 star review and the nice words about Ky and Silco.
Enjoy seeing KY Hines on his visits, he is very professional and courteous at what he does.he knows exactly where all the extinguishers are and is quick at getting them updated.plus he has a great since of humor.
Response from the owner: When you can't have fun on your job then what's the point right? Hopefully Ky makes your day a little bit more fun when he stops by. We learn each customers location and equipment so that we can make it as painless as possible for you, and is the main reason we have dedicated technicians for your location.
Gentleman did an excellent job
Response from the owner: Thank you Travis!
Show up on time and always ready to share his knowledge. Accomendates the time and number of classes we request.
Response from the owner: We love to share knowledge with our customers! Thank you for the review!
Mike Calhoun did a great job for us today, we would like to have him out anytime
Response from the owner: Thank you Lowell, we appreciate you taking the time to let us know how Michael did!
Response from the owner: Thanks Gary!
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