Leave a Review for Silco
Cincinnati
513.733.5655
Dayton
937.426.9717
Louisville
502.957.3473
Mike came out to certify the extinguishers in our building and fleet vehicles, he was prompt, courteous and explained how the billing worked. Very friendly. Look forward to working with Mike and Silco longterm.
Mike Everette was so very helpful. Definitely coming back
Friendly and efficient!! Thanks Michael!
Response from the owner:Thank you for the great feedback! We’re glad Michael provided friendly and efficient service.
Ky Hines did a great job! He got our equipment up to date and gave his insight on some areas that needed improvement. Very satisfied with the quality of his work.
Response from the owner:We really appreciate your feedback! It's great to know that Ky got everything up to date and offered valuable suggestions. We're proud to have him on the team and thrilled you're happy with the service!
Masheeakh Settles just recently took on our account for Silco. He has been great to work with, very communicative, professional, and he had our extinguishers back to us very quickly. He makes things easy for us and has been great with communication. I would recommend their services to anyone who needs fire prevention.
Response from the owner:Thank you so much for the thoughtful review! We're thrilled to hear that Masheeakh has made such a positive impression. His professionalism and commitment to great service truly reflect our values at Silco. We appreciate your recommendation and look forward to continuing to support your fire prevention needs!
Masheeakh Settles is such a great friendly worker. Great service as well.
Response from the owner:We really appreciate you taking the time to leave this review! It's great to know that Masheeakh provided you with friendly and great service. We believe in the importance of both! Thank you for your feedback.
Mike Everette your shop foreman is always super helpful and does a great job!
Response from the owner:Thanks for the review! We're so glad you've had such positive experiences with Mike Everette. He's a valuable member of our team, and we appreciate you recognizing his helpfulness and great work.
Scott M. Was provided exceptional service. Thanks again for the great work!
Response from the owner:Thanks for the kind words! We’re so glad to hear Scott delivered exceptional service. We’re grateful for your support!
Great communication and service. Masheeakh contacted me and was on-site right away to help. He was very quick and efficient. I highly recommend!
Response from the owner:Thank you for your recommendation and review—it's truly appreciated! We're thrilled to hear Masheeakh provided quick, efficient service and clear communication.
Gerald, is a great at communication. He is always welcomed at Apex!
Response from the owner:We truly appreciate the feedback! It's great to hear Gerald's communication and service stand out — we’ll make sure he knows he’s always appreciated at Apex!
Fantastic class at the training center that covered everything relating to fire suppression systems. Heath was incredibly knowledgable and professional. Highly recommend.
Response from the owner:Thank you so much! We’re thrilled to hear you had a great experience at the training center. Heath brings a wealth of knowledge, and we’re glad it showed. Appreciate the recommendation!
Training center with Heath was excellent for continuing training.
Response from the owner:Thank you! We're so glad you found the training with Heath valuable. He's a fantastic instructor, and we’re proud to support your continued learning!
Great class highly recommend.
Response from the owner:Thank you! We’re thrilled to hear you enjoyed the class and appreciate the recommendation!
Excellent training! Heath was a great instructor!
Response from the owner:Thank you! We're so glad you enjoyed the training and that Heath made it a great experience.
Gerald Gillespie was very professional and courteous. He went above and beyond to help us with our fire suppression system.
Response from the owner:Thank you for sharing your experience! We're thrilled to hear that Gerald went above and beyond. We appreciate your trust in Silco!
Robert Roush was professional and helpful .
Response from the owner:Thank you for the kind words! We're so glad to hear Robert provided professional and helpful service.
Jonathan was great at customer service and providing industry knowledge and advice on how to keep our business safe and compliant!!!
Response from the owner:Thank you for the wonderful feedback! We're thrilled to hear Jonathan provided top-notch service and valuable insights. Keeping your business safe and compliant is always our goal—thanks for trusting Silco!
I called on a Wednesday afternoon and they were on site waiting for me Thursday
Super quick and very friendly response
Super quick and very friendly response
Response from the owner:Thank you for the kind words! We’re glad we could respond quickly and make the process smooth for you. Fast, friendly service is what we aim for—thanks for choosing Silco!
Robert Roush did an excellent job for our company, great technician
Response from the owner:Thank you for the great review! We're so glad to hear Robert provided excellent service—he’s a fantastic technician, and we’re lucky to have him on the team. We appreciate your partnership!
Bobby has been servicing several of my locations since we left our prior service provider. Each visit he has great communication and educates on why he’s doing what he’s doing. Revising this as I wanted to give recognition to Kyle who services my other locations. Like Bobby, he is clear with what he is doing and why he does it. He makes it a personal experience and not just another stop in day.
Response from the owner:Thank you for the great feedback! We’re thrilled to hear Bobby has been such a reliable and informative presence at your locations. Providing clear communication and education is exactly the kind of service we strive for.
Great customer service! No wait, nice people!
Response from the owner:Thank you so much! We really appreciate the kind words. It’s always our goal to provide great service with a smile—so glad to hear that came through!
Gerald was on time and completed our paint booth compression inspection quickly and effectively.
Response from the owner:Thank you! We're glad to hear Gerald was on time and completed your paint booth compression inspection quickly and effectively.
Gerald Gillespie was wonderful. He had the biggest smile and we enjoyed his presence. Very knowledgeable.
Response from the owner:We are glad Gerald's knowledge and positive energy made an impact. Thank you for trusting Silco—we value your partnership and are always here if you need anything.
Gearld Gillespie & Brent Lightner were an absolute pleasure to work with, courteous, punctual and had solutions to all the problems they were called out for. THANK YOU!
Response from the owner:It's great to know that Gerald & Brent provided such comprehensive service, addressing all your problems with courtesy and punctuality. Thank you for sharing your positive experience!
Chris and Jacob did a great job
Response from the owner:We're thrilled to know Chris and Jacob did a great job! We appreciate your feedback.
Excellent service from Masheeakh Settles.
Response from the owner:Thank you for your feedback! We're delighted to hear you experienced excellent service from Masheeakh.
Silco has been managing our fire protection for years and they always deliver top notch service. From scheduling to repairs to recurring inspections, I know that I can count on them to deliver timely service of the highest quality. Gerald is our main inspector and service tech and he’s always sure to keep himself familiar of any issues or concerns and keeps our site up to date without any extra effort on my part.
Response from the owner:We are so grateful for your positive feedback regarding Silco's fire protection services. It's fantastic to know that our commitment to timely, high-quality service, from scheduling to inspections and repairs, consistently meets your expectations. We especially appreciate you highlighting Gerald's dedication to staying informed and keeping your site up-to-date effortlessly for you. We value your trust in Silco and look forward to continuing to provide you with excellent service.
Your technician was very professional & helpful.
Response from the owner:That's great to hear! We appreciate you recognizing our technician's professionalism and helpfulness. If you remember their name, we'd love to give them specific recognition.
Larry was prompt and efficient. Showed up when he said he would and was in and out in no time.
Response from the owner:Appreciate you sharing! We're glad Larry made things quick and easy—just how it should be. Let us know if there's anything else we can help with!
Silco gave an awesome class to help fire inspectors have a better understanding of fire alarm, and sprinkler systems.
Response from the owner:We're glad you found the class helpful—our goal is to give fire inspectors the knowledge and confidence they need in the field. We appreciate you joining us!
This was a great training opportunity presented by people who genuinely care about safety. It will no doubt prove valuable to us to m the coming months and years!
Response from the owner:We're so glad the training was valuable to you. Our team truly cares about making a lasting impact when it comes to safety, and it’s great to hear it resonated. We appreciate you being part of it!
Awesome Class! Tim and Hugh very good, knowledgeable instructors. Glad I spent the day learning from them both. SILCO is top notch!
Response from the owner:We're thrilled to hear you had a great experience and found Tim and Hugh’s instruction valuable. We’re proud to have them on the team—and grateful to have you in class. Thanks for spending the day with us!
Response from the owner:Thank you for the 5-star review! We truly appreciate your support and are glad we could meet your expectations. We're here if you ever need anything!
Bobby was very patient explaining his finding of today’s inspection
Response from the owner:Thank you so much for your kind words! We're glad to hear that Bobby took the time to thoroughly explain his findings during your inspection. We pride ourselves on being clear and informative, and it’s great to know that came through.
Response from the owner:Thank you for the 5-star review! We truly appreciate your support and are glad we could meet your expectations.
Training Center was great, Tim & Heath are great instructors, covered a lot of information!
Response from the owner:Thanks so much for the feedback! We're glad you had a great experience at the Training Center—Tim and Heath take pride in delivering informative and engaging sessions. We appreciate you being part of it!
Was on time very professional answered all my questions. Looking forward to seeing u again soon
Response from the owner:Thank you for the great feedback! We're glad to hear everything went smoothly and that your questions were answered thoroughly. We look forward to working with you again soon!
Larry, was very effective in following up with this issue, which he's reporting will lead to the complete solution to my obliging problem
Response from the owner:Thank you for your feedback! We’re glad to hear Larry was thorough in his follow-up and that a full resolution is on the way. We appreciate you trusting Silco to get it done right!
Robert Roush inspected our business location and was excellent. He was very friendly and accommodating. We hope he comes back for our next inspection.
Response from the owner:Thanks so much for your kind words! We’re glad to hear Robert provided such a great experience—he’s a valued part of our team. Thank you for trusting Silco!
Response from the owner:We really appreciate the 5-star rating! Don’t hesitate to reach out if there’s anything else we can do for you.
Response from the owner:Thanks for the 5-star review! If there’s anything else we can help with, just let us know—we’re here for you!
Awesome class, we learned so much. Highly recommended
Response from the owner:Thank you for the great feedback! We're so glad you found the class valuable and appreciate the recommendation. We hope to see you again in future sessions!
Learned a lot, the teachers were very helpful in teaching of the topics.
Response from the owner:Thank you for the feedback! We're so glad to hear you found the training valuable and that the instructors were helpful. We appreciate your participation!
Response from the owner:Thanks so much for the 5 stars! We’re grateful for your support and always here to help whenever you need us.
Response from the owner:Thank you for the 5-star rating! We appreciate your support and are happy to know you had a great experience. We're here if you ever need anything!
Response from the owner:Thank you for the 5-star review! We truly appreciate your support and are glad you had a great experience with Silco.
I highly recommend the Silco training program at the Columbus, Ohio training center. Heath is a very knowledgeable and friendly instructor, and put on a great class. I highly recommend this course for new fire safety inspectors and line officers. Thank you Heath and Silco
Response from the owner:Thank you for the great recommendation! We're thrilled to hear you had a positive experience at our Columbus training center. Heath takes pride in delivering informative and engaging sessions, and we'll be sure to pass along your kind words. We appreciate your support and are glad the training was valuable for you and your team!
The Silco training was excellent! Well organized, extremely knowledgeable trainers who have a passion for their craft.
Response from the owner:Thank you for the fantastic feedback! We're so glad you found the training valuable and well-organized. Our team is passionate about what we do, and it means a lot to hear that came through. We appreciate your support!
Great experience. Heath McNamee was great in the training center
Response from the owner:Thank you! We're glad you had a great experience, and we’ll be sure to pass along your kind words to Heath. We appreciate you being part of the training!
We have trusted Silco to service our fire extinguishers for our small church for years. We have always been met with superior service. Mike Everette has been a pleasure to work with.
Response from the owner:Thank you for your continued trust in Silco! We're honored to support your church and thrilled to hear Mike Everette has been a pleasure to work with. We truly appreciate your kind words and loyalty over the years.
Excellent team
Response from the owner:Thank you for the 5-star review! We truly appreciate your support and are glad we could meet your expectations.
Response from the owner:Thank you for the review! We're grateful for your trust and proud to consistently provide the quality service you expect.
Heath did an amazing training session for us. We learned so much about fire panels and water systems. Thank you
Response from the owner:Thank you for the great feedback! We're glad Heath's training made a strong impact and helped deepen your understanding of fire panels and water systems. We’ll be sure to share your appreciation with him!
I (as a first responder) attended training at the Silco Training Center. The knowledge obtained was very valuable and presented in a way that makes it personable. The facilities are great, you can tell they truly care about the work they do!
Response from the owner:Thank you for the kind words and for your service as a first responder! We're honored to support your work through training and are so glad you found the experience valuable and engaging. It means a lot to know our commitment to quality came through — we appreciate you being part of it!
Tyler Lowe is always on time, fast and courteous. Quick to answer emails and fix any issues we may have.
Response from the owner:Thank you! We’re glad to hear you’ve had a consistently positive experience. We appreciate your trust in Silco!
Tech Shawn was diagnosed the problem and scheduled repair of section of piping for the next day.
Response from the owner:Thank you for sharing! We're glad Shawn was able to quickly diagnose the issue and get the repair scheduled right away. We appreciate your confidence in Silco!
We had Robert come out to our dental office and we was very personable and friendly. Would recommend him again.
Response from the owner:Thank you for the kind words! We're glad to hear Robert made a great impression at your dental office. We appreciate the recommendation and look forward to working with you again!
Andrew Berry and Charles Parrish came into our busy store and completed our inspection and maintenance without any issues. Very well spoke young men. Pleasure to work with.
150 Quick Stop
150 Quick Stop
Response from the owner:Thank you for the great review! We're glad Andrew and Charles were able to take care of everything smoothly and professionally, even in a busy environment. We appreciate your kind words and the opportunity to support your store!
Robert Roush always pleasant and courteous. Quick and convenient extinguisher service.
Response from the owner:Thank you for the kind words, and thank you for choosing us! We’re glad to hear about your experience with Robert! We’ll be sure to pass along your feedback!
Response from the owner:Thank you for the 5-star review! We appreciate your support and are glad you had a positive experience.
Jordan sands did an excellent job of not only doing the work but explaining in detail what he was doing. Great customer service. Very professional.
Response from the owner:Thank you for the feedback! We're glad to hear Jordan took the time to explain everything clearly while providing excellent service. We appreciate your trust in Silco!
Larry Boyd and Luc Richey were amazing and efficient. Can't wait to see these guys again next year!
Response from the owner:Thank you! We're glad to hear Larry and Luc made a great impression. We’ll be sure to pass along your kind words—and we look forward to seeing you again next year! If you need anything in the meantime, please don’t hesitate to reach out.
Despite my prior written and verbal requests, Silco Fire has again entered my property without my knowledge, consent, or request. On April 11, 2025, and I received an invoice stating work was performed by an individual named Kyle Price at my place of business. I did not authorize this service, nor did I have any prior knowledge of it.
This is the SECOND incident where a Silco Fire employee has trespassed my business and performed with without my request or knowledge. Following the first unauthorized visit in April 2024, I made multiple explicit requests to:
1. Cancel all services associated with C&L Property Enterprises.
2. Be removed as a customer from your system.
3. Have all personal, financial, and access-related information permanently deleted—including debit/credit card details and building entry passcodes.
It is now evident that these requests were not honored.
I am once again demanding that Silco Fire:
1. Immediately schedule a time to remove all Silco Fire products installed on 4/11/2025 from my property with staffed supervision.
2. Cease and desist from entering my property at any time in the future. Any further entry will be considered criminal trespass under Ohio Revised Code Section 2911.21(A).
3. Permanently remove all information pertaining to C&L Property Enterprises from your records—including all financial data and access credentials.
4. The two fraudulent invocies for services not requested or authorized by me totaling $519.73 be voided. I've already received the check from Silco Fire for the first fraudulent transaction and considered this matter closed.
I would like to be contacted by upper leadership immediately regarding this matter. I have also sent an email to Silco Fire and copied my attorney as well.
UPDATE: After reviewing and contacting leadership, they have taken action to remedy this issue and I appreciate their efforts.
This is the SECOND incident where a Silco Fire employee has trespassed my business and performed with without my request or knowledge. Following the first unauthorized visit in April 2024, I made multiple explicit requests to:
1. Cancel all services associated with C&L Property Enterprises.
2. Be removed as a customer from your system.
3. Have all personal, financial, and access-related information permanently deleted—including debit/credit card details and building entry passcodes.
It is now evident that these requests were not honored.
I am once again demanding that Silco Fire:
1. Immediately schedule a time to remove all Silco Fire products installed on 4/11/2025 from my property with staffed supervision.
2. Cease and desist from entering my property at any time in the future. Any further entry will be considered criminal trespass under Ohio Revised Code Section 2911.21(A).
3. Permanently remove all information pertaining to C&L Property Enterprises from your records—including all financial data and access credentials.
4. The two fraudulent invocies for services not requested or authorized by me totaling $519.73 be voided. I've already received the check from Silco Fire for the first fraudulent transaction and considered this matter closed.
I would like to be contacted by upper leadership immediately regarding this matter. I have also sent an email to Silco Fire and copied my attorney as well.
UPDATE: After reviewing and contacting leadership, they have taken action to remedy this issue and I appreciate their efforts.
Response from the owner:We sincerely apologize for the inconvenience this has caused. After reviewing your account, we discovered it was mistakenly reactivated due to an internal automation tied to inspection scheduling, which led to the unscheduled visit on April 11.
We’ve since taken the following steps:
· Permanently closed your account
· Voided the recent invoice and cleared your balance
· Removed all access codes and billing info
· Noted your file to ensure no future service is scheduled without your direct request
Thank you for taking the time to speak with us and for giving us the opportunity to correct the issue. We truly appreciate it and wish you all the best moving forward.
Silco offers us great service through our Silco technician, Brett Bond. I can’t say enough about this guy! He knows our company and our tenants inside and out. All of our building spaces are on a coordinated schedule for servicing to keep it simple and organized, on our behalf. Our relationship is truly a partnership! Grateful for his TLC and expertise. Thank you, Silco and Bret
Response from the owner:Thank you for the wonderful feedback! We're so glad to hear that Brett has been a valuable asset to your team. At Silco, we aim to foster strong partnerships, and we're grateful for the opportunity to work with you.
Shane and Kyle had everything done in a professional way, thank you.
Response from the owner:Thank you! We’re happy to hear Shane and Kyle handled everything professionally. We appreciate your business and look forward to serving you again!
Gerald was great, super polite, and efficient.
Response from the owner:Thank you for the great review! We're glad to hear Gerald was polite and efficient during his visit. Thanks for choosing Silco.
Always professional, courteous, informative. Wouldn't do business with any other. Highly recommend.
Response from the owner:Thank you so much for your kind words and continued trust in us! We're proud to hear that our team has consistently delivered a professional and informative experience. Your recommendation means a lot, and we look forward to serving you again!
Robert Roush was professional and very kind. 10/10 would work with again.
Response from the owner:Thank you for the wonderful feedback! We're so glad to hear Robert made such a positive impression. His professionalism and kindness truly reflect the values we strive for at Silco.
Ky Hines was very professional and prompt with his time here checking our fire extinguishers.
Response from the owner:Thank you for the great review! We're glad to hear Ky provided prompt and professional service while checking your fire extinguishers. We appreciate your trust in Silco.
Brett morris and Jacob miller did a great job at my store getting us up to code
Response from the owner:Thank you for your feedback! We're glad our techs were able to get your store up to code and provide excellent service. We’re proud to have them on our team and appreciate you choosing Silco!
Tylor was thorough and knowledgeable. He had answers for all our questions and was very professional. We will recommend him and Silco moving forward.
Response from the owner:Thank you for the great feedback! We're glad to hear your technician was thorough, professional, and able to answer all your questions. We truly appreciate your recommendation and look forward to continuing to serve you!
I am the Executive Pastor of Pierce Point Community Church in Amelia. We have been using Silco for many years for all our fire and security needs. The gentleman (Bobby Rutherford) that has completed our extinguisher and emergency light inspection for a couple of years is a really good representative of your company. He is very thorough, extremely polite, and has really good knowledge of our system. He is an asset to your company.
Barney Estes
Executive Pastor
Pierce Point Community Church
Barney Estes
Executive Pastor
Pierce Point Community Church
Response from the owner:Thank you for your kind words and for trusting Silco Fire & Security over the years. We’re grateful for the opportunity to serve Pierce Point Community Church and truly appreciate your continued support. Bobby is indeed a valued member of our team, and we’re thrilled to hear he’s represented us so well. Thanks again for taking the time to share your experience!
Tyler has been amazing! Immediate correspondence and quick to complete the task at hand.
Response from the owner:We appreciate your feedback! At Silco, quick response and reliable service are what we’re all about, glad we could deliver!
Gerald was very professional and knowledgeable about our sprinkler system. He and his helper, Jake Miller completed our sprinkler test in under an hour
Response from the owner:It's great to know that our technician's knowledge and the efficient work of our team provided you with a positive experience. Thanks for letting us know!
Quick and easy. Very professional. Robert Roush was great!
Response from the owner:That's fantastic to hear! We're so glad you had a quick and easy experience and that you found Robert professional. Thanks so much for the wonderful feedback!
Gerald showed up in time, communicated well and was very professional. Highly recommend Silco, Gerald and his assistant.
Response from the owner:We're so glad you had such a positive experience! Your high recommendation of Silco is truly appreciated. Thank you!
Gerald was very polite and professional to deal with A+++
Response from the owner:Great feedback! We're pleased that Gerald's polite and professional demeanor stood out to you. Thanks for the excellent rating!
Robert Roush was professional, patient, and explained the whole process well. He was also well organized which helped when looking at 14 extinguishers throughout a large church.
Response from the owner:We're so glad Robert provided a smooth and professional experience. Thank you for the kind words!
Great customer service. Will 100% utilize their services again in the future.
Response from the owner:We truly appreciate your review and look forward to serving you again in the future!
Review for Tyler Lowe
He! I had an excellent experience working with Tyler Lowe. He delivers our service on time.The quality of his work exceeded my expectations. His communication is clear and responsive Tyler services have significantly improved our business
I highly recommend Tyler to anyone looking for Fire and security services. He is professional, reliable, and delivers outstanding results.
Rating 5/5 Stars
He! I had an excellent experience working with Tyler Lowe. He delivers our service on time.The quality of his work exceeded my expectations. His communication is clear and responsive Tyler services have significantly improved our business
I highly recommend Tyler to anyone looking for Fire and security services. He is professional, reliable, and delivers outstanding results.
Rating 5/5 Stars
Response from the owner:Thank you so much for your review! We're thrilled to hear that Tyler exceeded your expectations and made such a positive impact on your business. His professionalism, reliability, and dedication truly reflect the standards we strive for at Silco. Thanks again for the 5-star review!
Response from the owner:Thank you for the 5-star review! We truly appreciate your support and are glad you had a great experience with Silco Fire & Security.
Valley Greene in Barnesville Ohio. Nathan was at my property today. Nathan was very professional. He took the time to explain everything to me, making sure I knew exactly what he was doing. He is definitely an asset to Silco Fire and Security.
Response from the owner:Thank you for your kind words and for sharing your experience at Valley Greene in Barnesville! We're proud to have team members like Nathan who take the time to ensure our customers feel informed and confident. We'll be sure to pass along your appreciation!
Superb customer service inspecting my fire alarm and sprinkler systems! Technitions Wyatt Austin and Gerald Gillespie are awsome!
Response from the owner:Thank you for the great feedback! We're glad to hear Wyatt and Gerald provided superb service during your inspection. We'll be sure to pass along your kind words to them
Gerald Gillespie, handled all of my annual and semi annual fire inspections. Very professional and on time. Good communication and follow up paperwork was a breeze.
Response from the owner:Thank you for the great review! We're glad to hear Gerald made the inspection process smooth and stress-free with his professionalism, punctuality and clear communication. We’ll be sure to share your feedback with him!
Mike is the best!!!!!!
Ky Hines with Silco Fire & Security was very professional and timely when completing our yearly fire extinguisher inspections. He also provided a quote right away when we needed a couple extra extinguishers. He came the next morning and installed them. I would highly recommend using Ky with Silco Fire & Security.
Response from the owner:Thank you for the kind words and recommendation! We're glad Ky was able to provide quick, professional service and get everything taken care of so efficiently. We'll be sure to pass along your feedback to him — we appreciate you choosing Silco!
Gerald was very professional and knowledgeable
Response from the owner:Thank you for the great review! We're glad to hear Gerald's professionalism and knowledge made a positive impression. We'll be sure to pass along your kind words!
Jordan Sands was professional and helpful with questions I had regarding the suppression system. Not only did he have to return to complete the inspection due to not having access to the whole building, he was very patient with the process being delayed the second visit due to the alarm system not being put on test prior to his arrival. Thanks Jordan!
Response from the owner:Thank you for the thoughtful review! We’re glad to hear Jordan handled everything with professionalism and patience, even with the delays. Providing helpful guidance and staying flexible in situations like this is exactly what we strive for — we’ll be sure to share your appreciation with him!
After a really rocky start with scheduling and an absent sales rep after signing, I had a very positive experience with the install team. They were on punctual, very neat, and very responsive to my questions about everything. Richard L and Dakota were a joy to work with and I would recommend them to anyone. The install teams communication, work, and desire to get the job done efficiently, quickly and neatly are second to none.
Response from the owner:Thank you so much for your kind words and for sticking with us through a bumpy start. We’re thrilled that Richard and Dakota delivered such a positive experience during your install. They take pride in their work, and we’ll make sure your praise is passed along to them. We appreciate your recommendation and your feedback — it helps us grow and continue to improve. Thanks again for choosing Silco!
Gerald, Marshall, and John Allen are very helpful and quick about their work. They provided all the information I needed during and after the inspection.
Response from the owner:Thank you for the 5-star review! We're glad to hear Gerald, Marshall and John kept you informed every step of the way. Providing clear, helpful information during and after an inspection is a big part of the experience we aim to deliver — we’ll make sure they hear your kind words!
Wanted to give a 5 star to Brett Morris, he does all of my buildings sprinkler inspections and is always on time, and very thougoh. Explains any issues and is helpful on resolving issues. Thanks!
Response from the owner:Thank you for the 5-star review! We're glad to hear Brett’s reliability, thoroughness, and clear communication make a difference during your inspections. We appreciate your trust in Silco and will be sure to pass along your thanks to Brett!
Tyler Lowe is always available when we need him. He does a great job. He always takes care of our needs.
Response from the owner:Thanks for the great feedback! We're glad Tyler is providing the reliable, high-quality service you can count on. Thank you for trusting Silco!
Tyler was great during his visit to Grandview Yard
Response from the owner:We’re so glad to hear that Tyler made a great impression during his visit to Grandview Yard. Providing reliable, professional service is always our goal, and it’s great to know that Tyler delivered on that. Thank you for trusting Silco to protect what matters most!
Response from the owner:Thank you for the 5-star review! We truly appreciate your support and are glad we could meet your expectations. We're here if you ever need anything!
Robert Roush did an excellent job, very professional and courteous. Thanks
Response from the owner:We appreciate your feedback! It’s great to hear that Robert delivered such professional and courteous service.
Quick, efficient, and great customer service
Response from the owner:Thank you! We’re glad to hear you had a quick and efficient experience with great service. We appreciate your support and look forward to serving you again!
Jason Myers does a fantastic job. Our dealership is lucky to have a professional rep like him. Thank you for ensuring our fire extinguishers are replaced and keeping us safe!
Response from the owner:Thank you for the wonderful feedback! We’re proud to have Jason on our team and are glad to hear he’s helping keep your dealership safe and taken care of. We appreciate your continued trust in us!
Jason is always great. Extremely knowledgeable. Always willing to help with any issues we have any time day or night. Luck to have him as our Silco tech.
Response from the owner:Craig, thank you so much for the 5 star review about your experience with Jason. We agree with you about being lucky, we feel the same way about having him on our team. Let us know if we can help you with anything else. Stay safe!
Jason Myers is always very efficient, professional, and kind when he comes to our office!! Thank you!!
Response from the owner:We’re so glad to hear that Jason continues to make a great impression during his visits! His professionalism and kindness truly reflect the standard we aim for. Thanks for sharing your experience!
Jon is the best! He’s always on-time, courteous, and great to work with! Thank you
Response from the owner:We really appreciate your feedback! We're so glad to hear that Jon is delivering the top-notch service we strive for. Thank you for taking the time to share your experience!
Silco has been a great company to work with. They are quick and efficient. Their staff is friendly, Robert Roush was very helpful at his last stop and I appreciated him going beyond for us! Thank you all!
Response from the owner:Thank you for the wonderful feedback! We’re glad to hear you’ve had a great experience with our team and that Robert went above and beyond to help. We truly appreciate your kind words and your partnership!
Robert Roush was arrived as expected and serviced the equipment efficiently. 8 highly recommend Silcofire and Robert!
Response from the owner:Thank you for the review! We're happy to hear that Robert provided prompt and efficient service. We truly appreciate your recommendation and your trust in SilcoFire!
For years we have taken our SCUBA tanks to Mike Cassley at SILCO. Very professional. I would recommend SILCO for Scuba hydros.
Response from the owner:Thank you so much for your kind words and continued trust in Silco! We're glad to hear you've had great experiences with Mike Cassley and our team. We truly appreciate your recommendation and look forward to serving your SCUBA hydro needs for many more years to come.
Silco is great company to work with. Robert provided excellent service in a timely manner.
Response from the owner:We're so glad to hear you had a positive experience with Silco. We're glad Robert made a positive impact. We appreciate your business and hope to work with you again soon!
Robert Roush serviced our fire extinguishers and did a great job.
Highly recommended technician.
Highly recommended technician.
Response from the owner:Thanks for the feedback! We're happy to hear Robert did an excellent job—we’ll be sure to pass this along to him. We truly appreciate your support and look forward to serving you again in the future.
My firm had Brad Beck as our Silco Fire & Security technician. He was friendly, down-to-earth, professional, and knowledgeable throughout the entire process of updating our fire equipment. His thoughtfulness and helpfulness really put our office staff at ease. Highly recommend Brad at Silco Fire & Security for anyone needing reliable fire and security services!!
Response from the owner:Thank you for taking the time to share your positive feedback! We're proud of team members like Brad who embody our commitment to providing knowledgeable, professional, and customer-focused service. We're delighted that his efforts made your fire equipment update a smooth and reassuring process. We appreciate your recommendation of Brad and Silco Fire & Security!
Jim Rohlfs always does a great job. Jim is very professional and friendly.
Response from the owner:Thank you for the feedback! We're so pleased to hear that Jim provided you with professional and friendly service. We appreciate you choosing Silco Fire and Security!
Michael Calboun did a really great job. He was very professional and quick with getting the job done. Thanks again Mike.
Response from the owner:Thank you for the 5-star review, Christtina! We're so glad to hear Michael delivered great service. His professionalism and efficiency really shine, and we’ll make sure he sees your kind words. We appreciate your trust in us!
Robert Roush came out and serviced all 12 of our Fire Extinguishers. A couple of them needed to be replaced/recharged and he got them done within two days!!! The fast turnaround was very impressive! Thanks Robert!
Response from the owner:Hi Eric, thank you for the review! We're glad to hear Robert took great care of your fire extinguishers and got everything handled so quickly. We’ll be sure to pass along your review to Robert, he’ll really appreciate it! Thanks again for choosing Silco!
Jordan & Josh were absolutely great, great service , great communication and amazing people. Thank you again
Response from the owner:Thank you so much! Our technicians take great pride in their work, knowing it helps protect both people and property. We will let Jordan and Josh know how much they are appreciated!
Always had reliable service from them. Robert Roush is also very personable and quick to fix any issues I have
Response from the owner:Thank you for the kind words! We're glad to hear you've had reliable service, and we’ll also pass the compliment along to Robert. We appreciate your support!
I called Silco on a Thursday and explained to them that I needed 6 infractions remedied immediately before Monday. They told me they would try and send someone out on Friday but couldn't promise it. Terrence Davis showed up the next morning early and knocked out all 6 of my infractions before lunch. I could not be more pleased with the work he did and his professionalism. He went above and beyond to ensure we were compliant with fire safety standards and now we are looking good for our next inspection thanks to Terrence Davis. Its hard to find people who care about their work the way Terrence does and I'm beyond grateful. Thanks Terrence!
Response from the owner:Thank you so much for taking the time to share your experience! We're happy to hear that Terrence was able to quickly resolve your fire safety concerns and provide exceptional service. His professionalism and dedication to ensuring your compliance are exactly what we strive for at Silco, and we’ll be sure to pass along your kind words to him.
We truly appreciate your trust in us and are glad we could help you get ready for your next inspection. If you need anything else in the future, don’t hesitate to reach out. Thanks again for your feedback!
Bobby did a great job was very helpful and answered all questions asked. Amazing experience really
Response from the owner:Thank you for the great feedback! At Silco, our customers are always a top priority, and we’re thrilled to hear Bobby delivered the level of service we strive for. It means a lot to know he was helpful, thorough, and made your experience a positive one. We’ll be sure to share your kind words with him!
Thank you so much Robert!! (Roush) Silco and Robert have continued to provided us outstanding service every time - thanks from U-Haul!
Response from the owner:We truly appreciate your feedback and are happy to hear that Robert and the Silco team continue to provide excellent service. Thank you for the trust you’ve placed in us.
If you need anything else, please don’t hesitate to reach out. Thanks again for choosing Silco!
Robert Roush just completed my extinguisher certification,…he was extremely pleasant and informative…It was an awesome experience
Response from the owner:We're delighted to hear that Robert provided such a wonderful experience during your extinguisher certification. We truly appreciate your feedback and would love if you’d recommend Silco Fire & Security to others who may need reliable fire protection services. We look forward to serving you again in the future!
Robert Roush Serviced Columbus Fasteners/Bostwick-Braun on 3/31/2025, The Counter Guys Said Did A Wonderful Job. We would Highly Recommend Robert to any warehouse.
Response from the owner:Thank you for your wonderful feedback! We're delighted to hear that Robert delivered excellent service. Our team takes great pride in providing top-quality support, and we truly appreciate your recommendation. We look forward to serving you again in the future!
I had a fantastic experience with Robert Roush who works for Silco Fire & Security. He was professional, efficient, and knowledgeable throughout the entire process. From installation to follow-up, they ensured my property was secure with top-tier equipment and expert attention to detail. His commitment to safety and customer care really stood out, and I felt completely at ease knowing my property was in good hands. Highly recommend Silco Fire & Security for anyone needing reliable fire and security services!
Response from the owner:Thank you so much for your fantastic review! We’re thrilled to hear that Robert provided professional, efficient, and knowledgeable service throughout the entire process. At Silco Fire & Security, we take great pride in ensuring top-tier safety and customer care, and it’s wonderful to know you felt completely at ease. Your recommendation means a lot to us—we truly appreciate your support!
Great experience with Bobby (Eastside of Cincinnati). Very professional and fast at his job.
Response from the owner:We're thrilled to hear that Bobby provided you with a great experience. His professionalism and efficiency are what we strive for at Silco. We appreciate your feedback and look forward to serving you again!
Been using Jason Myers for a couple years. Great customer service, great communication and always on time. Couldn't be happier.
Response from the owner:We're thrilled to hear you had such a wonderful experience with Jason! We will pass along your feedback to him. Thank you for sharing!
Bobby Rutherford was our tech today at The Ohio Pet Sanctuary. Our first experience with Silco wasn't very good so I was wary this time. He completely made my decision to give them another chance worth it! Very happy this time. Updated a year later- He's still doing great!
Response from the owner:Thank you for sharing your experience! We’re glad to hear that Bobby was able to turn things around and provide the level of service you deserve. Your trust means a lot to us, and we appreciate the opportunity to serve The Ohio Pet Sanctuary. We’ll be sure to pass along your kind words to Bobby. Thanks again for your continued support!
Robert Roush did a great job conducting all of our fire extinguisher inspections within 3 days! He was able to answer any questions we had and provided great customer service to our company.
Response from the owner:Thank you for letting us know Michael, we're happy to hear that Robert took care of your fire extinguisher inspections promptly and that all of your questions were answered! Our technicians love when they get mentioned in reviews, and Robert will be happy to read this. We appreciate the 5-star rating.
Excellent service from Silco. The team is knowledgeable, friendly and responsive.
Response from the owner:Patricia, thank you so much for the 5-star review for our team. We believe we have the best technicians, sales, and support staff in the industry! We appreciate the comment and the time you took to let us know.
Lisa &Hana has impeccable customer service Both were very pleasant to speak with.
Response from the owner:Thank you for letting us know Pamela. Both Hana and Lisa will be excited to read this review knowing their customer service and communication was appreciated!
Matt Reuter was absolutely great. Easy to get ahold of and he did fantastic work. Matt is one of those guys that companies need to hire for life
Response from the owner:Thanks Willis, we love this 5-star review! Matt is awesome and we are lucky to have him at Silco. Thank you for taking the time to let us know about your experience!
Always great service! Johnathan is always friendly and helpful. Highly recommend!
Response from the owner:Thank you so much for the 5-star review and the nice words about Johnathan. We appreciate the recommendation!
We are a Silco customer and have been for many years. Our service technician Jonathan Winston is amazing. He has been servicing our business for may years, he is very professional, courteous and thorough. He discusses with us of everything that he has serviced and advises us of any changes. Thank you Jonathan for making sure our employees, customers and business is safe.
Response from the owner:Hi Angel, thank you for trusting Johnathan and Silco to keep you safe and in compliance over the years. We really appreciate the 5-star review and the kind words about the service you received. Johnathan will be excited to read this review!
Johnathan Winston was great! Got his work done quick and efficient. Would highly recommend. Very nice Gentlemen.
Gabriel Morrison
at Dodd's Memorials
Gabriel Morrison
at Dodd's Memorials
Response from the owner:Thank you for the review for Johnathan's quick and efficient work Gabriel. We love to hear that our customers have great relationships with our technicians and would recommend them to others! We appreciate the 5-star rating.
Jason Myers was great to work with. Very personal and professional. Great service .
Response from the owner:Thank you so much for letting us know how great Jason was to work with! We appreciate the 5 star rating and the kind words about his service. Stay safe!
I had Johnathon Winston out this week for our year inspection. He is a great personable worker. He gets right to task and knows his job well. He is great and hopefully his employer appreciate what a good employee he is. Be looking forward to next years visit with him.
Response from the owner:Thank you so much for your kind words and for taking the time to share your experience Jeremy! We’re thrilled to hear that Johnathon provided excellent service and made such a positive impression. We’re lucky to have him on our team and we do appreciate the hard work and outstanding customer service that Johnathan provides our customers. We will see you next year!
Jason was amazing and addressed all my needs in a timely manner as well as explained what I would need in regards to my fire extinguishers.
DFWH team appreciates you!
DFWH team appreciates you!
Response from the owner:Thank you for the 5-star review Katie! We're thrilled to hear that Jason provided excellent service and took the time to address your needs. We appreciate your kind words and will be sure to share your feedback with him.
Silco Fire & Security does a great job! We love our technician Johnathan Winston!!
Response from the owner:Thanks Tesa, we are lucky to have Johnathan on our team! We value his outstanding customer service, the work he does, and the attitude he brings to every customer. It definitely shows with this 5-star review. We appreciate you taking the time to give some kudos to Johnathan, he will be thrilled to read this. Let us know if you need anything else, we're always here to help!
We have used Silco for years!! Big shout out to Johnathon Winston, he has been timely, courteous and professional each time he has serviced our system.
Response from the owner:Hi Don, thank you for taking the time to leave a 5-star review, we appreciate the shoutout to Johnathan for the work he performed on your system!
Silco And Jason myershave been taking core of use for many year . always do a great job ,
Response from the owner:We appreciate you being a customer for years and thank you for the 5 star review for the work that Jason performed. Let us know if you need anything else, we're always here when you need us!
I can not say enough about Silco Fire & Security. From the front office staff (Ashley Barr) to their technician Jordan Sands, they make hectic times, so much easier within my community. At a moments notice, Ashley goes above and beyond to schedule repairs in a timely manner. And Jordan is the best at his job, quick efficient and knowledgeable! I thank you both for your outstanding service!
Response from the owner:Hi Audrey! Thank you so much for your incredible review! We’re thrilled to hear about your positive experience with both Ashley and Jordan. We strive to make every interaction seamless and stress-free, and it’s wonderful to know that Ashley’s dedication and Jordan’s expertise have made a difference in your community.
We’ll be sure to share your feedback with them—they’ll be delighted to know their hard work is appreciated. We look forward to continuing to provide outstanding service whenever you need us!
Silco has been a true partner to my companies for several years now. They have always been extremely professional, kind and thorough. The peace of mind they provide is also fantastic. Pete pictured here is also one of the best in the business and a true asset to your organization. Thank you again for your partnership and fantastic services over the years.
Response from the owner:Hi Joseph, thank you so much for your review and for being a valued partner for so many years! We're honored to have earned your trust and are thrilled to hear that our team has consistently provided professionalism, kindness, and thorough service. Your peace of mind is our top priority, and it means the world to us that we’ve been able to deliver that for you.
A special thanks for recognizing Pete— we’re fortunate to have him on our team. We’ll make sure to pass along your kudos to him. Thank you again for your partnership and support. We look forward to keeping you safe and in compliance for many more years to come!
As usual, Jason Myers came in and was well spoken, nice and friendly, and explained in detail what he was looking for, what he did and the follow up to be expected within the week.
Response from the owner:Thank you for sharing your experience and for the 5-star review Chuck! We're happy to hear that Jason consistently provides exceptional service. His professionalism, friendliness, and thorough communication are qualities we’re proud to have on our team. Let us know if there is anything else we can do for you.
Had a great experience with Silco. Our technician, Jason Myers, was very professional, informative, and knowledgeable.
Response from the owner:Thank you so much for letting us know Stacy! We will pass on the kind words to Jason.
We just completed our fire extinguisher inspection with Johnathan Winston from Silco. This is my fifth year with Johnathan, and as always, the process went smoothly, and Johnathan was wonderful!
Response from the owner:Johnathan will be so excited to read this wonderful 5 star review! Thank you so much for taking the time to let us know how he did!
Jason Myers has been a great service tech for us here at Compunet Clinical Labs. He is a real asset to his company. He always takes care of our fire extinguisher needs. His prompt response for service shows a great deal about himself and the company he works for.
Response from the owner:Mike, we appreciate you taking the time to let us know! It's not only the company he works for, it's the people that work for us that make us who we are.
Jason Meyers again knocked it out the park. Very cordial and experienced. Appreciate you Jason!
Response from the owner:We agree with you William, we are lucky to have Jason working for Silco. He consistently delivers superior service to all of his customers. Thank you for letting us know, and for the 5 star review!
Jason Myers was fantastic.
Response from the owner:Thank you so much for letting us know and for the kind words about Jason!
Tom was very knowledgeable and polite took care of all our needs with fire extinguishers
Response from the owner:Hi Ken - Thank you so much for letting us know and for the 5 star rating for Tom!
Jonathan is always friendly and calls ahead when he is coming.
Awesome customer service!!!!
Awesome customer service!!!!
Response from the owner:Thank you so much Rajean, we appreciate the 5 star review for the work that Jonathan did!
This review is for Both Jordan S and Josh H , They came to perform tests on our fire systems for our facility. After that I went to do my drum drips But as I was doing so I made a Huge mistake and caused the alarms to go off again, But Josh came to help me very fast, and he resolved it for me, and also explained to me why and how to do it properly. and he was actually in the middle of doing another job for another facility, but he stopped to come and solve this issue for me and the community. WOW! Jordan was able to show me and actually train me in areas i really needed to know. and as well Josh while he showed me the proper ways to do several other things too. I am amazed at their level of knowledge.
Response from the owner:Hi Allen, thank you so much for the 5 star review! Our technicians really enjoy educating our customers on their systems and the proper way to perform maintenance on them. We're happy to hear that you received one on one training from Jordan and Josh that will help you in the future. It's reviews like this that reassure us that we have the best technicians in the industry working for Silco. Thank you again for the review and for trusting us with your life safety equipment.
We have always used Silco for our inspections. Jason M. is the best always so helpfull. He always lets us know what he is doing and what we will need in the future. Will continue to use Silco for all our needs.
Response from the owner:Thank you so much James, we really appreciate you trusting Silco for your inspections! The 5 star review and the kind words about your technician Jason makes us happy!
Jason Myers serviced our fire extinguishers today and was excellent. He is very courteous and keeps track of where everything is and gets things done efficiently.
Response from the owner:Thank you for the 5 star review and the kind words about Jason! Our technicians really enjoy getting reviews from our customers for the work the perform. Let us know if there is anything else you need Joshua!
Jason Myers was professional and courteous while working in our office.
Response from the owner:Hi Scott, thank you so much for the 5 star rating for the work that Jason did!
Jordan & Jordan visited our buildings at 37 N Broadway and 90 N Summit St. They were professional and easy to talk to. They discovered our problem within 30 minutes and submitted a plan to fix it.
Response from the owner:Thank you for sharing your experience Philip and for the 5 star rating! We’re delighted to hear that Jordan and Jordan provided professional and efficient service at your buildings. Identifying the issue quickly and offering a clear plan to resolve it is exactly the standard we strive for. We appreciate your trust in Silco and look forward to continuing to serve you!
Jason Myers from the Dayton office came to our property to complete an annual review. I would highly recommend the team at Silco Dayton as well as Jason for his communication, promptness, courtesy and professionalism.
Response from the owner:Thank you so much for the 5 star review Lauren! We’re thrilled to hear that Jason provided excellent service during his visit. Your recommendation of Jason and the Silco Dayton team means the world to us.
Jason is always a pleasure to work with and gets us taken care of with all our needs. He always comes prepared, knows exactly what we need, and is very professional.
Response from the owner:Thank you for the 5 star review Ryan! It makes us happy to hear that Jason consistently delivers professional and reliable service while meeting all your needs. He will be excited to receive this review for his work.
Just had Jordan come in for our annual 5 year sprinkler inspection. Very professional and efficient! Helped explain everything! Will ask for him again! Thanks!
Response from the owner:Thank you so much for sharing your 5 star experience with us Christopher! We’re thrilled to hear Jordan provided professional and efficient service while taking the time to explain everything. We’ll be sure to pass along your kind words to him. We look forward to helping you in the future for your inspections—Jordan will be ready!
We had Jason Myers out to our office this morning. He was so polite and efficient. We will be requesting him personally as long as we can. Thank you for being top notch!
Response from the owner:Thanks Brianna! We really appreciate the 5 star review, and Jason will love the fact that you will request him for future inspections. Stay safe!
My tech Bobby was phenomenal. Super professional and knowledgeable could not ask for better service.
Response from the owner:Thank you so much for letting us know Richard! Bobby will be excited to read the 5 star review for his work.
Brad Beck was #1 Tech!
Response from the owner:Thank you, we appreciate the 5 star review for Brad!
Jason Myers takes great care of us.
Response from the owner:Thanks for letting us know Brad. We appreciate the 5 star review for Jason!
I had Jason Myers out this week to do our year fire extinguisher inspection. He is great to work with. He explained every issue in detail. He found a few items we needed to replace to be more current. He made sure I understood everything and didn't have any questions.
Response from the owner:Matt, thank you for the 5-star rating for Jason’s work! We believe that keeping you informed every step of the way, explaining what we’re doing and why, ensures transparency, understanding, and most importantly, your safety. We truly appreciate your feedback!
Jason Meyers at the Dayton location always makes the yearly checks convenient, quick, and easy. Friendly, fast and courteous he always keeps us on track and our fire safety preparedness up to date. We appreciate that he makes this necessary step a breeze! Tracy C.
Response from the owner:Hi Tracy, thank you so much for the very detailed 5 star review! Jason will really enjoy the nice things you said about his visit with you. We appreciate you taking the time to let us know!
Jason Myers is great to work with!
Response from the owner:Thank you for taking the time to share your feedback and let us know about your experience with Jason. We truly appreciate it!
Brad Beck, a Silco Fire Extinguisher Technician, was able to efficiently check our fire extinguishers, pulling 7 that needed to be serviced, and giving us a loaner for each of those 7 extinguishers last Thursday. Brad returned today to replace the 7 fire extinguishers in an efficient manner.
His positivity and knowledge was a breath of fresh air.
It was a pleasure to work with Brad.
Kelly Gerstenberger, Secretary
Pilgrim United Church of Christ
130 Broad Blvd.
Cuyahoga Falls, Ohio 44221
His positivity and knowledge was a breath of fresh air.
It was a pleasure to work with Brad.
Kelly Gerstenberger, Secretary
Pilgrim United Church of Christ
130 Broad Blvd.
Cuyahoga Falls, Ohio 44221
Response from the owner:Hi Kelly, we are happy to hear that Brad took great care of you and your fire extinguishers! Thank you for the detailed review and your kudos to Brad. We appreciate the 5 star review!
Jordan was quick, efficient, knowledgeable, and very kind!
Response from the owner:Thank you! Jordan will be happy to read this 5 star review. We appreciate you taking the time to let us know how we did.
Jordan sands came in my store for some modifications to our system on Oct 30th. He was very professional, did a great job, had good communication, and left all the areas he worked in clean and orderly. I would recommend this service.
Response from the owner:Hi Chad, thank you for the 5 star review of your experience with Jordan. He will appreciate the kind words and the recommendation for services. Stay safe!
Tom Wickert was very professional and quick and efficient service.
Response from the owner:Hi Joshua, thank you for the kind words about Tom. We're happy to hear he took great care of you. We appreciate the 5 star review!
Silco always comes thru for us. Recently we had an emergency with our fire control panel at 05:00am, Jordan & Trent were here in less than an hour. We were back in service soon after! Thanks Silco!
Response from the owner:Hi Michael, we're happy to hear that the issue with your fire panel was taken care of by Jordan and Trent. We have a core value of "Be Prompt" and that extends past normal working hours for our customers. Thank you for the 5 star review about your experience with us!
Jordan S. was very professional and got everything completed. He let us know what safety issues needed to be rectified and gave an estimate as well. Thank you Jordan.
Response from the owner:Emily, thank you so much! Jordan is going to love this review about his visit with you. Thank you for taking the time to let us know. Stay Safe!
Jason Myers was great!
Response from the owner:Thanks for letting us know how Jason did at your appointment Patricia. We appreciate the 5 star rating and we know Jason will too!
This is one of those odd occurrences which most people probably will never have the need to utilize theses types of services much less interact with them in any way. I have to admit that it would be difficult if I were asked to compare or gauge the level of service, price structure or experiences service providers within their Industry. This can directly be attributed to our complete satisfaction with those provided by Silco. I personally have had the pleasure on three separate occasions over the past several years in which I can't say enough about the great customer service they we have received and that Silco apprantly strives to continually provide. Thanks Silco!
Response from the owner:Hi Leonard, you're welcome! We really appreciate the detailed review and the 5 star rating. Our entire team from our customer service reps, schedulers, technicians, shop techs and sales are dedicated to providing our customers with prompt and reliable service. Thank you so much for taking the time to let us know!
Jason does a great job he’s in and out and respectful
Response from the owner:Thanks for letting us know Josh! This review will make Jason happy. We appreciate you taking the time to leave us a 5 star rating.
Bobby was very professional and took care of our issues!
Response from the owner:Hi Madeleine, thank you for taking the time to let us know about your visit with Bobby. The 5 star rating will make him happy. Thank you so much!
Scheduled an inspection for our facility. Jordan did a great job and very thorough. They found some issues that our previous contractor did not. We are happy with the initial inspection especially with their first time at our plant.
Response from the owner:Thank you so much Mike! Our technicians are meticulous and look over everything to make sure you are safe and in compliance. It looks like Jordan did a great job at your facility, and he will appreciate the nice comments about his work. We appreciate the 5 star rating!
Jason Myers does an exceptional job with our district fire extinguishers and goes above & beyond to provide us with amazing service. He is very responsive to calls and provides us with quotes in a timely manner.
Response from the owner:Hi Dawn, thank you for the review and the 5 star rating! We have to admit, Jason is awesome and we are lucky to have him at Silco. We are happy to hear that he went above and beyond with his service for you. Stay safe!
We've worked with Silco in the past, but our regular representative retired so Jason came out to train our employees. He was great and it was seamless! He provided very informative materials and our staff gained additional knowledge. I appreciate him just jumping in and leading our employees!
Response from the owner:Thanks Carla! Jason will take good care of you. Thank you for the 5 star review!
Jason Myers is always so professional and courteous. He is thorough and efficient.
Response from the owner:Hi Megan, thank you for the 5 star review and the nice comments about Jason. Our technicians really appreciate the kudos for the job they do keeping our customers safe and in compliance. Let us know if you need anything else, we're always here when you need us. Stay safe.
We had an emergency Today. Our suppression system went off and dealt with Kyle Price today on our food truck, He made us feel very comfortable with the process. He was knowledgeable, patience with our questions, thorough, unbelievably professional and very kind. He walked us through the process acutely made the process very stress free after a very stressful day. He was there within a half an hour and did a outstanding job for us. We were very pleased with his services.
TY
Owner AJ's Cheesesteaks
TY
Owner AJ's Cheesesteaks
Response from the owner:Hi Laura, thank you for writing this detailed review about Kyle and the service he provided you getting your food truck ready and in compliance. He will appreciate all the kind words describing his visit. We thank you for the 5 star review and wish you good luck with your AJ's Cheesesteaks food truck this summer!
EXCELLENT SERVICE , FRIENDLY, REASONABLY PRICED!
USING FOR 9 YRS.
USING FOR 9 YRS.
Response from the owner:Thank you so much Darlene! We appreciate you being a Silco customer for 9 years and look forward to keeping you safe and in compliance for years to come.
Jason Myers in Dayton did an outstanding and thorough job. Would highly recommend.
Response from the owner:Thank you for taking the time to let us know Taylor, and for the 5 star review! Jason will appreciate the comments about his visit with you.
Anthony Rosario with the Silco Akron branch went above and beyond to help me. Appreciate working with him and his branch.
Response from the owner:Thank you for taking the time to let us know Maria. We appreciate the 5 star review, and Anthony will be happy to read this!
Very professional. Quick response to our questions. Jason Myers was our technician and he did an exemplary job.
Response from the owner:Thank you so much Alexander, and for trusting Silco for your fire protection equipment needs. We appreciate the 5 star review!
Jason Myers has been extremely helpful and he’s great at his job!
Response from the owner:Thank you Alex, the 5 star review for Jason will make him happy!
Great service by technician Johnathon Winston. Checked all our equipment and serviced our emergency lights as needed.
Response from the owner:Hi Anita, thank you for taking the time to leave us a review! Johnathon will be excited to know his work was appreciated and rated 5 stars. Stay safe!
Jason Meyers was my tech today. He was ontime, courteous and professional. Great service.
Response from the owner:Thank you for taking the time to let us know Anita. The 5 star review will make Jason happy!
Jason Myers does a great job for us at Total Distribution. Great customer service and always does a great job!
Response from the owner:Thank you Lisa! We appreciate the 5 star review and the nice comments about Jason.
Tech is always super kind and friendly, we enjoy working with Joe!
Response from the owner:Thank you for the kind words about Joe, and the 5 star rating Laura!
Jason Myers is always prompt, courteous and great to deal with.
Response from the owner:We agree with you Elizabeth and appreciate the kind words about Jason and his work. Thank you so much for taking the time to let us know, and for the 5 star review!
Our technician, Taylor, was very knowledgible, friendly and well eperienced in his work! As always, it's a pleasure to work with him.
Response from the owner:Thank you for the 5 star review Susan. Taylor will be excited to read the positive feedback for his work.
Friendly and quick service!
Response from the owner:Thank you so much for the 5 star review!
The speed and response from David taking care of our fire extinguishers made my life a little easier. I always appreciate his help
Response from the owner:We know your time is valuable Alex, so we try to schedule when it's convenient for you, and be as efficient as possible with little disruptions to your business. Thank you for the 5 star review! David will be happy to hear that you appreciate his help.
I'm the manager of a building and every interaction I've had with the Silco team has been great! They are all especially friendly, explain things well, and do efficient work! In particular Dominic and Gerald were fantastic to work with. Thanks Silco Team!
Response from the owner:Hi Christina, thank you for your review about Dominic, Gerald, and Silco. We appreciate the 5 star rating and the kind words.
Great service highly recommend!!
Response from the owner:Thank you for the recommendation and the 5 star review Gregory!
Great customer service.
Response from the owner:Thank you so much for the 5 star review Christine!
Friendly, professional service.
Response from the owner:Thank you for leaving us a review David, we appreciate the 5 star rating!
Jordan was here today at cubesmart for our first yearly inspection. He was super nice and professional, answered all of our questions and concerns,, looking forward to your next visit!! Great job Jordan 👏💯!!
Response from the owner:Thank you for the kind words about Jordan and the 5 star rating Paula! Our techs really enjoy sharing knowledge because the more you know, the better prepared you can be for an emergency. We appreciate you taking the time to leave us a review!
Dave Lang was out to inspect our Fire Extinguishers - He was very efficient and personable. Highly recommend this company!
Response from the owner:Thank you so much for the 5 star review and the recommendation Margie! We know that David will appreciate the kudos for his work.
Our Multi Church Organization had to certify all of our fire suppression systems at multiple locations and Bill Noveske took care of us quickly and professionally! I would recommend them to anyone!
Response from the owner:Hi Dan, thank you for the 5 star review and the kudos for the work at multiple locations on your fire suppression systems. Bill is awesome and you will always receive top notch service from him. We appreciate the comments and the time you took to leave us a review. Stay safe!
Very friendly and helpful!
Response from the owner:Thank you so much Megan!
Brandon and Randy were amazing to work with. They explained the process step by step. Very professional and friendly! Will definitely use their service again!
Response from the owner:Hi Mandy, thank you for writing a review about Brandon and Randy. They will appreciate the 5 star rating and the kind words about their visit with you!
Jordan and Drew came out to work on our sprinkler system. Both of them were very knowledgeable and did a fantastic job. I will defiantly use Silco again and would refer anyone to use them.
Response from the owner:We're happy to hear that Drew and Jordan did a great job for you, and that you will recommend us to others! Thank you so much for the 5 star review and we look forward to keeping you safe and in compliance in the future. Let us know if you need anything else.
April 28th are sprinkler system had a default Quantin came out it worked on our sprinkler system and got the alarms to deactivate. Jordan also Very knowledgeable came out a few days later and helped showed the maintenance person on how to use the system if the problem would occur again. To deactivate the system until a staff person from their company to could get here. So quit going off and waking up the guess at the hotel.
Reading their employees with an A+ on customer service and knowledge of there systems. Thank you to both of their employees for all their help.
Reading their employees with an A+ on customer service and knowledge of there systems. Thank you to both of their employees for all their help.
Response from the owner:Thank you for taking the time to let us know Ryan, we really appreciate the 5 star review!
Silco was extremely responsive in terms of both pricing and onsite service. They did an excellent job coordinating with the jobsite in order to get the job done quickly and efficiently. Highly recommend.
Response from the owner:Thank you for the 5 star review Kevin! We appreciate your comments about the efficient onsite service and pricing, and that you would recommend us to others.
Great service and friendly techs. Pleasure to do business with them
Response from the owner:Thank you so much Larry, we really appreciate it!
Jordon was in my facility today and was very polite and knowledgeable of the work that needed to be done. He took the time to explain to me what he did and what needed to be done in the future. Than you for your professionalism.
Response from the owner:Hi Judy, thank you for leaving us a 5 star review about your experience with Jordan. He will appreciate the kind words about his work!
Ashley Barr is amazing. Very professional, prompt in returning calls/emails. She always goes above and beyond for me. Silco should feel lucky to have such a rock star employee.
Response from the owner:Hi Mary, we agree with you 100% that Ashley is amazing. Thank you for taking the time to write a review to let us know. We are lucky that Ashley is part of our team!
Dave Weiland and Dan Bashlor are incredible! We own and operate and assisted living community in Wadsworth and Dave and Dan personally volunteered to come out on the Saturday before Easter to ensure our fire system stayed operational and our residents remained safe. Their selflessness meant a lot to us and our residents. Our community was looking into pursuing other fire protection companies, and if it wasn’t for Dave being as responsive, empathetic, and understanding of our situation as he was, we would not still be using Silco. I am not a person who leaves many reviews, but I was blown away by the professionalism and the amount Dave and Dan genuinely cared. Silco is extremely fortunate to have them both as employees and we look forward to working with them more in the future.
Response from the owner:Thank you for trusting Silco, we appreciate you as a customer, and we're happy that you stayed with us even after looking for other companies! It's wonderful to hear that Dave and Dan were able to leave such a great impression for their work and making sure your residents were protected. We take pride in our work, and helping people stay safe and in compliance. You're absolutely correct when you say we're fortunate to have Dave and Dan as employees, and we believe we have the best employees in the business to help our customers. Thank you for the review, your honesty, and for the 5 star rating. Let us know if we can help you with anything else.
As always the service was awesome. We really enjoy our relationship with Travis. He always stays in touch, follows up and gets the job done
Response from the owner:Thanks Alfred, having a good relationship with your technician makes a difference! We're happy to hear that Travis takes great care of you, and he will be excited about this 5 star review!
I scheduled an annual inspection for my facility and they we out within the week. Jordan and Matt were even able to do some unscheduled minor repairs on-site and saved my company some money (and potential headaches). Very knowledgeable and friendly. I recommend Silco for all your fire and security needs.
Response from the owner:Hi Derek, thank you for the kind words about Jordan and Matt, they will appreciate the 5 star review. Great news that they were able to fix some things for you during the inspection and save you another trip to your business! Let us know if you need anything else, we're always here if you need us.
great people friendly and very knowledgeable staffing
Response from the owner:Thank you for taking the time to let us know Matthew. We really appreciate the 5 star review!
Hired Silco to do the full fire and alarm systems inspection for my church. They were very professional and answered all my questions during the inspection. Walked me through the process as they found deficiencies and were able to address several issues while still on site. The scheduling department was great in working with me to start the inspections as early as 6:30 and the billing department provided estimates on the additional issues they found within 30 mins. of the inspections. Great service and teamwork all the way around.
Response from the owner:Teamwork is the way we get things done at Silco Tracie. There are so many amazing people behind the scenes supporting our techs in the field and in the end, our customers get the best service. Thank you so much for the 5 star review and the kind words about our team.
They call every year to schedule and make sure we are up to date, I don't need to remember. Everyone that comes out is great with our follow up date to keep all our truck moving.
Response from the owner:We try to make it as easy as possible for you Tedd, which includes calling ahead when you're due for service. It's one less thing you have to keep track of or worry about! Thank you for the 5 star review. Stay safe!
Jordan did a great service today. He was on-time, quick and efficient. I highly recommend.
Response from the owner:Thank you for saying you would recommend our services, we really appreciate the 5 star review! Jordan will be happy to see this review for his work.
Great service, fast efficient and affordable. Tony was great, very knowledgeable, courteous and processional.
Response from the owner:Tony will really appreciate the 5 star review, thank you so much!
We had Tony Lupico check our fire extinguishers and our lights at our boutique hotel. He was so nice, professional and knowledgeable. We enjoy working with Silco and we would welcome him back anytime!
Response from the owner:Hi Constance, we believe we have the best people in the industry and it shows with reviews like this. Tony will always take good care of you with a smile on his face. Thank you for taking the time to let us know about your experience with Tony and Silco, and for the 5 star rating.
Anthony replaced a residential garage door spring for me. Professional, quick, competitive price.
Response from the owner:Thank you so much for leaving us a review Alan, we appreciate the 5 star rating and the kudos to Anthony for the work he did on your garage door!
Silco Fire & Security is there when you need them. Thank you.
Response from the owner:Thank you so much! We appreciate the 5 star review, and you're right - we're always here when you need us!
Silco Fire & Security is a top notch professional company.
Quick response time and excellent communications.
Thank You!
Quick response time and excellent communications.
Thank You!
Response from the owner:You are very welcome Allan, and thank you for the kind words about our company and the the 5 star review! Let us know if you need anything, we're always here when you need us.
the guys were on time and very thorough, good job
Response from the owner:Thank you Tony, one of our Core Values is "Be Prompt", and we understand your time is valuable so we show up when we say we will to avoid any disruption for your business. We appreciate the 5 star review!
Dan took time to explain what he did and what will be taking place in the next few years. He was kind and easy to work with, and always has.
Response from the owner:We really enjoy sharing information with our customers, it makes things easier to understand, and you're better prepared in the event of an emergency. Thank you for the 5 star review, and the nice words about Dan's visit.
Great place costumer service over the top thanks Antony Rosario for your help
Highly recommend
Highly recommend
Response from the owner:Hi Garymar, we appreciate the 5 star review and Anthony will really love this as well for the service he provided you. Thank you for taking the time to let us know how we did!
The service guys from this company are always looking out for us. They do a great, thorough job every time. The young man today was very knowledgeable and polite and professional. They have been servicing our flower shop for 18 years.
Response from the owner:Hi Leslie, thank you so much for trusting us for 18 years! We're always happy to help out and make sure you are in compliance and ready for any emergency. We appreciate the 5 star review, and for taking the time to let us know about your experience. Stay safe!
I greatly appreciate the scheduling process for our fire suppression systems! Dan is flexible in scheduling and has an excellent on time installation record.
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
Response from the owner:We will always try to work around your schedule and do our best to schedule when it's convenient for you Tracey. Dan will appreciate the great 5 star review and our scheduling team will be happy that the work they do is appreciated. Let us know if you need anything else!
PJ was at our location today & did a great job! Very friendly and Silco is very lucky to have him working for them!
Response from the owner:Thanks for letting us know Char! We appreciate it!
Ben Humphreys was an awesome technician. He was super nice and explained all the rules of fire safety. Great guy, deserves a raise!
Response from the owner:Jeff, we're happy to explain whatever we can to our customers to help them understand their equipment and what to do in an emergency situation. We appreciate you taking the time to write this review about Ben. About the raise - I'll put in a good word for Ben on your behalf!
Ben H was a great guy and didn’t mind answering questions! Awesome experience
Response from the owner:Adam, our techs love to educate our customers and answer questions about their systems. The more you know about your equipment, the better prepared you'll be in the event of an emergency. Thank you for letting us know, Ben will appreciate the 5 star review.
When my electronic gate malfunctioned I called Silco. I had always used a different company for any gate issues but they had closed down and Silco took over their client list. I was somewhat reluctant because I have never used this company before. I was quickly put at ease after talking with Travis at Silco! Just from my explanation of what my gate was doing he was able to pinpoint the issue! He sent technicians out to assess the problem and they explained in detail what the problem was that was causing the gate to malfunction. A part needed to be ordered but Travis wasn’t comfortable making us wait so he went above and beyond to locate the part asap! The technicians (knowledgeable, personable and professional!) had my gate up in running in no time!! The weather was terrible the day they repaired the gate, raining and snowing, I asked the technician if he’d rather wait until the weather cleared up but he said it was no problem at all! And the cost was very reasonable!! I highly recommend this company!! While I’m sorry a business closed, I’m very happy that Silco now handles their clients! They definitely go above and beyond in customer satisfaction! It was a pleasure doing business with them from the first phone call to the completion of the job!! They will have my business for any future issues!
Response from the owner:Thank you so much Randell, this was such a great review to read because we enjoy hearing about the dedication that our technicians exhibited to get the job corrected and fixed. While we are sad too, that another company no longer is there to help you, we're happy that we could step in and help you with your automatic gate and get you up and running quickly. We will always be here to help or answer questions if you need us. Thank you for the wonderful review about our technicians and our company, and for the 5 star rating!
Silco employees are always very professional and friendly. Mark comes to Holland Gardens every year with a smile on his face. He is very punctual and completes his work in a timely manner.
Response from the owner:John, that statement couldn't be more true if we wrote it ourselves. Silco is a great company to work for and the employees radiate that happiness and professional attitude to our customers. Thank you for taking the time to write this review.
Kyle was in our office today to run sensitivity smoke detector testing - polite, courteous, performed task efficiently and professionally.
Response from the owner:Terri, we understand that while we're there, you still have to run a business so we try to be as courteous as possible. Thank you for letting us know how great Kyle was today, and for the 5 star review!
Stellar and quick service as per usual. HIGHLY recommended
Response from the owner:Thank you so much for the 5 star review, we appreciate your recommendation as well.
Brian Partee is a great guy. He stopped in said he would get our fire extinguisher in order.
Response from the owner:Jeff, we know that Brian will make sure your fire extinguisher will be ready if you ever need to use it, we're hoping that you never have to. Thank you for letting us know, and for the 5 star review! Stay safe.
Mark Cleland was professional and efficient.
Response from the owner:Thank you so much!!
Ben was the best. Thank you.
Response from the owner:Thank you for saying that about Ben and the experience you had with him. Our Technicians enjoy reading the reviews that are left for them. Let us know if you need anything else!
Ben Humphries did our inspection and he was phenomenal! Quick, efficient and extremely knowledgeable. Great Customer service skills.
Response from the owner:Hi Terrance, thanks for letting us know about your experience with Ben. We really appreciate the feedback and the 5 star review!
Ben Humphreys was super helpful and helped us out a lot
Response from the owner:Thank you Tyler, we know that Ben will be excited to read this review. Thanks again for letting us know. Stay safe!
Great service from Mark- thorough, professional and friendly.
Response from the owner:We appreciate the 5 star review about Mark and the service he provided. Thank you for taking the time to let us know! Stay safe!
Had questions for upper management on work done, left request for a follow up phone call, never heard back. Service has been good, seems like let down from that level up. Did not see where there was a customer service line to call or a contact person in corporate.
Eddy's Bike Shop
Jim Ruggles, owner
Eddy's Bike Shop
Jim Ruggles, owner
Response from the owner:Hi Jim, we apologize for not having someone follow up with you about your phone call request. The number to our Cleveland office is (216) 252-3851, you can find our address, hours of operation and more 24/7 on our website at silcofs.com. I will forward this info to the manager to see what may have happened. We appreciate you bringing this to our attention.
Bill did a great job. Showed up early and was very efficient and friendly.
Response from the owner:Hi Sam, "Be Prompt" is one of our core values and looks like Bill hit it out of the park on this one! Thank you for letting us know about your experience, and for the 5 star review!
Brandon was a great help. He is courteous, thorough and knows his job well. He did a huge project of replacing all of our exit signs and recently did service on our kitchen hood. Definitely would recommend. We appreciate all Silco has done for our business.
Response from the owner:Thank you Veronica, we appreciate you as a customer! You know everything will be done by the book when Brandon is there. Stay safe!
Mark Cleveland… top notch, super helpful, knowledgeable, and very quick to respond. Thank you for all of your help!
Response from the owner:Thank you so much Junisha! We appreciate the wonderful comments about Mark, and for the 5 star review.
Mark Jackson did a wonderful job. Very professional and friendly.
Response from the owner:Thanks so much Nick, we appreciate the 5 star review and the nice comments about Mark.
Joe was professional and worked quickly to find the best solution for our broken garage door. We highly recommend!
Response from the owner:Thank you Allison! We love that Joe found a solution for your garage door and that he left a great impression on you. Let us know if you need anything else!
Mark Cleland did a great job. Friendly and professional. Highly recommend.
Response from the owner:We appreciate you letting us know, and thank you for saying you would highly recommend Brian and Silco!
Prompt service! Mark Cleland was able to come out the same day I requested service on our fire extinguishers. He returned a recharged extinguisher within a few days.
Response from the owner:Thanks for letting us know Bud, one of our Core Values is "be Prompt" and we take that very seriously. We are happy to hear that Mark was there to take care of your extinguishers. Thank you for the 5 star review!
Mark Cleland always finds time to fit us in his schedule, even for our last minute calls. He is very responsive and informative to all of my questions.
Response from the owner:This is awesome! We love to hear how our techs go above and beyond for our customers. Thank you so much for letting us know how Mark did, and for the 5 star review.
Recently had Billy Roff come out and work for us at planet fitness in Sandusky! He was awesome! Had a great attitude and was efficient! Greatly appreciated!
Response from the owner:Thanks Katelyn, when you need it done right and "by the book", Billy is the guy! Thank you so much for taking the time to write a review for us!
Always a positive experience working with Silco Fire & Security. Bill Hughes is always helpful and thorough and provides exceptional service. Thank you
Response from the owner:You're welcome Kristin! Thank you for the 5 star review about Bill and Silco, we're happy that you had a wonderful experience. Stay safe!
Thank you to Mark Cleland for the fast and friendly service!
Response from the owner:You're welcome Pam, Mark will be happy to know that you left a 5 star review!
Fast, efficient and courteous are just a few words about the Silco crew. I’ve been dealing with Joe E. for many years and I wouldn’t choose to deal with anyone else. He brought technician Anthony with him and they finished a complicated repair in record time. Great crew! Job well done!
Frank@Lowry’s
Frank@Lowry’s
Response from the owner:Thank you so much, and we appreciate you being a Silco customer for a long time! Joe and Anthony will be happy to read this review praising the work they did. Stay safe!