Cleveland, OH

Matt R. was so nice, knowledgeable and helpful while handling the install at the property.

I would like to personally thank Matt R , his customer service was amazing and efficient with getting the things done on our property. as someone who is in the customer service field. I do appreciate when we have individuals come in and does an amazing job.

Very competent, professional, and flexible contractors to work with! They take the time to teach you what they are doing and answer all your questions! When is comes to projects they are extremely organized and great with time management.

Special shout out to Seth Traugh for being an amazing technician and Jason Deptula for being a great project manager. They both go out of their way to help their customers and do everything they can to make sure the work is done right.

I would highly recommend Silco Fire and Security Cleveland Team!

James manning , did an excellent job today at my jobs group home and was very polite and informative if and when needed very prompt and professional- Jesus loves u god bless

james manning did a excellent job, very friendly thank you.

James Manning serviced our fire extinguishers at Dr Gregory Myers Endo in Solon. He was very polite and professional and he repaired the fixture that holds one of the fire extinguishers.

I wish I could give zero stars!!!!!! I am a small business that paid over $25,000 for a fire alarm system install and camera system in 2019. Every year since then, I paid them to inspect the system to make sure it was operating properly.
They are now telling me that they installed something backwards and I need to pay to have them fix it (despite me paying them to do the initial install and they are the ones that made the error). A trip service charge is understandable but a labor charge to fix an error that was made by the company is UNACCEPTABLE AND A RIP OFF!!!!! Silco has been the only business that I allowed to touch my system since the install. I will not be using them again!!! THEY HAVE SHADY BUSINESS PRACTICES!!!!! DO NOT USE THIS COMPANY!!!!!!!

The staff here was beyond helpful! So kind, understanding and professional! Highly recommend!

John was so helpful every time he comes to our location at JustStorage thanks John 🙏🏽

They are really the best company to go with Matt Reuter was a great tech

This was a great training opportunity presented by people who genuinely care about safety. It will no doubt prove valuable to us to m the coming months and years!

After a really rocky start with scheduling and an absent sales rep after signing, I had a very positive experience with the install team. They were on punctual, very neat, and very responsive to my questions about everything. Richard L and Dakota were a joy to work with and I would recommend them to anyone. The install teams communication, work, and desire to get the job done efficiently, quickly and neatly are second to none.

Matt Reuter was absolutely great. Easy to get ahold of and he did fantastic work. Matt is one of those guys that companies need to hire for life

Tom was very knowledgeable and polite took care of all our needs with fire extinguishers

Tom Wickert was very professional and quick and efficient service.

Great service highly recommend!!

Silco was extremely responsive in terms of both pricing and onsite service. They did an excellent job coordinating with the jobsite in order to get the job done quickly and efficiently. Highly recommend.

Great service and friendly techs. Pleasure to do business with them

As always the service was awesome. We really enjoy our relationship with Travis. He always stays in touch, follows up and gets the job done

Hired Silco to do the full fire and alarm systems inspection for my church. They were very professional and answered all my questions during the inspection. Walked me through the process as they found deficiencies and were able to address several issues while still on site. The scheduling department was great in working with me to start the inspections as early as 6:30 and the billing department provided estimates on the additional issues they found within 30 mins. of the inspections. Great service and teamwork all the way around.

They call every year to schedule and make sure we are up to date, I don't need to remember. Everyone that comes out is great with our follow up date to keep all our truck moving.

Jordan did a great service today. He was on-time, quick and efficient. I highly recommend.

Great service, fast efficient and affordable. Tony was great, very knowledgeable, courteous and processional.

We had Tony Lupico check our fire extinguishers and our lights at our boutique hotel. He was so nice, professional and knowledgeable. We enjoy working with Silco and we would welcome him back anytime!

Anthony replaced a residential garage door spring for me. Professional, quick, competitive price.

Silco Fire & Security is there when you need them. Thank you.

Silco Fire & Security is a top notch professional company.
Quick response time and excellent communications.

Thank You!

the guys were on time and very thorough, good job

Dan took time to explain what he did and what will be taking place in the next few years. He was kind and easy to work with, and always has.

Great place costumer service over the top thanks Antony Rosario for your help
Highly recommend

The service guys from this company are always looking out for us. They do a great, thorough job every time. The young man today was very knowledgeable and polite and professional. They have been servicing our flower shop for 18 years.

I greatly appreciate the scheduling process for our fire suppression systems! Dan is flexible in scheduling and has an excellent on time installation record.

The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!

PJ was at our location today & did a great job! Very friendly and Silco is very lucky to have him working for them!

Ben Humphreys was an awesome technician. He was super nice and explained all the rules of fire safety. Great guy, deserves a raise!

Ben H was a great guy and didn’t mind answering questions! Awesome experience

When my electronic gate malfunctioned I called Silco. I had always used a different company for any gate issues but they had closed down and Silco took over their client list. I was somewhat reluctant because I have never used this company before. I was quickly put at ease after talking with Travis at Silco! Just from my explanation of what my gate was doing he was able to pinpoint the issue! He sent technicians out to assess the problem and they explained in detail what the problem was that was causing the gate to malfunction. A part needed to be ordered but Travis wasn’t comfortable making us wait so he went above and beyond to locate the part asap! The technicians (knowledgeable, personable and professional!) had my gate up in running in no time!! The weather was terrible the day they repaired the gate, raining and snowing, I asked the technician if he’d rather wait until the weather cleared up but he said it was no problem at all! And the cost was very reasonable!! I highly recommend this company!! While I’m sorry a business closed, I’m very happy that Silco now handles their clients! They definitely go above and beyond in customer satisfaction! It was a pleasure doing business with them from the first phone call to the completion of the job!! They will have my business for any future issues!

Silco employees are always very professional and friendly. Mark comes to Holland Gardens every year with a smile on his face. He is very punctual and completes his work in a timely manner.

Kyle was in our office today to run sensitivity smoke detector testing - polite, courteous, performed task efficiently and professionally.

Stellar and quick service as per usual. HIGHLY recommended

Mark Cleland was professional and efficient.

Ben was the best. Thank you.

Ben Humphries did our inspection and he was phenomenal! Quick, efficient and extremely knowledgeable. Great Customer service skills.

Ben Humphreys was super helpful and helped us out a lot

Great service from Mark- thorough, professional and friendly.

Had questions for upper management on work done, left request for a follow up phone call, never heard back. Service has been good, seems like let down from that level up. Did not see where there was a customer service line to call or a contact person in corporate.
Eddy's Bike Shop
Jim Ruggles, owner

Bill did a great job. Showed up early and was very efficient and friendly.

Brandon was a great help. He is courteous, thorough and knows his job well. He did a huge project of replacing all of our exit signs and recently did service on our kitchen hood. Definitely would recommend. We appreciate all Silco has done for our business.

Mark Cleveland… top notch, super helpful, knowledgeable, and very quick to respond. Thank you for all of your help!