Since 1959, Silco has been a trusted family-owned business, committed to delivering the best fire protection and security life safety services with the highest quality and reliability. Serving 45,000+ customers, we offer basic to complex solutions backed by our team of 450+ employees across seven Ohio and Kentucky offices. Our flagship Cincinnati office, which is also our original office, now serves as our corporate headquarters.
Serving Cleveland and surrounding areas
CO2 fill customers: Please call ahead for availability
Fire Extinguisher Walk-in Service
Monday – Thursday
7 a.m. to 3:30 p.m.
Friday
7:30 a.m. to noon
Reviews
They are really the best company to go with Matt Reuter was a great tech
Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had a great experience with Matt Reuter! We truly appreciate your support and are proud to be your trusted fire and security partner.
This was a great training opportunity presented by people who genuinely care about safety. It will no doubt prove valuable to us to m the coming months and years!
Response from the owner:We're so glad the training was valuable to you. Our team truly cares about making a lasting impact when it comes to safety, and it’s great to hear it resonated. We appreciate you being part of it!
Great customer service. Will 100% utilize their services again in the future.
Response from the owner:We truly appreciate your review and look forward to serving you again in the future!
After a really rocky start with scheduling and an absent sales rep after signing, I had a very positive experience with the install team. They were on punctual, very neat, and very responsive to my questions about everything. Richard L and Dakota were a joy to work with and I would recommend them to anyone. The install teams communication, work, and desire to get the job done efficiently, quickly and neatly are second to none.
Response from the owner:Thank you so much for your kind words and for sticking with us through a bumpy start. We’re thrilled that Richard and Dakota delivered such a positive experience during your install. They take pride in their work, and we’ll make sure your praise is passed along to them. We appreciate your recommendation and your feedback — it helps us grow and continue to improve. Thanks again for choosing Silco!
Matt Reuter was absolutely great. Easy to get ahold of and he did fantastic work. Matt is one of those guys that companies need to hire for life
Response from the owner:Thanks Willis, we love this 5-star review! Matt is awesome and we are lucky to have him at Silco. Thank you for taking the time to let us know about your experience!
Tom was very knowledgeable and polite took care of all our needs with fire extinguishers
Response from the owner:Hi Ken - Thank you so much for letting us know and for the 5 star rating for Tom!
Tom Wickert was very professional and quick and efficient service.
Response from the owner:Hi Joshua, thank you for the kind words about Tom. We're happy to hear he took great care of you. We appreciate the 5 star review!
Great service highly recommend!!
Response from the owner:Thank you for the recommendation and the 5 star review Gregory!
Our Multi Church Organization had to certify all of our fire suppression systems at multiple locations and Bill Noveske took care of us quickly and professionally! I would recommend them to anyone!
Response from the owner:Hi Dan, thank you for the 5 star review and the kudos for the work at multiple locations on your fire suppression systems. Bill is awesome and you will always receive top notch service from him. We appreciate the comments and the time you took to leave us a review. Stay safe!
Silco was extremely responsive in terms of both pricing and onsite service. They did an excellent job coordinating with the jobsite in order to get the job done quickly and efficiently. Highly recommend.
Response from the owner:Thank you for the 5 star review Kevin! We appreciate your comments about the efficient onsite service and pricing, and that you would recommend us to others.
Great service and friendly techs. Pleasure to do business with them
Response from the owner:Thank you so much Larry, we really appreciate it!
As always the service was awesome. We really enjoy our relationship with Travis. He always stays in touch, follows up and gets the job done
Response from the owner:Thanks Alfred, having a good relationship with your technician makes a difference! We're happy to hear that Travis takes great care of you, and he will be excited about this 5 star review!
Hired Silco to do the full fire and alarm systems inspection for my church. They were very professional and answered all my questions during the inspection. Walked me through the process as they found deficiencies and were able to address several issues while still on site. The scheduling department was great in working with me to start the inspections as early as 6:30 and the billing department provided estimates on the additional issues they found within 30 mins. of the inspections. Great service and teamwork all the way around.
Response from the owner:Teamwork is the way we get things done at Silco Tracie. There are so many amazing people behind the scenes supporting our techs in the field and in the end, our customers get the best service. Thank you so much for the 5 star review and the kind words about our team.
They call every year to schedule and make sure we are up to date, I don't need to remember. Everyone that comes out is great with our follow up date to keep all our truck moving.
Response from the owner:We try to make it as easy as possible for you Tedd, which includes calling ahead when you're due for service. It's one less thing you have to keep track of or worry about! Thank you for the 5 star review. Stay safe!
Jordan did a great service today. He was on-time, quick and efficient. I highly recommend.
Response from the owner:Thank you for saying you would recommend our services, we really appreciate the 5 star review! Jordan will be happy to see this review for his work.
Great service, fast efficient and affordable. Tony was great, very knowledgeable, courteous and processional.
Response from the owner:Tony will really appreciate the 5 star review, thank you so much!
We had Tony Lupico check our fire extinguishers and our lights at our boutique hotel. He was so nice, professional and knowledgeable. We enjoy working with Silco and we would welcome him back anytime!
Response from the owner:Hi Constance, we believe we have the best people in the industry and it shows with reviews like this. Tony will always take good care of you with a smile on his face. Thank you for taking the time to let us know about your experience with Tony and Silco, and for the 5 star rating.
Anthony replaced a residential garage door spring for me. Professional, quick, competitive price.
Response from the owner:Thank you so much for leaving us a review Alan, we appreciate the 5 star rating and the kudos to Anthony for the work he did on your garage door!
Silco Fire & Security is there when you need them. Thank you.
Response from the owner:Thank you so much! We appreciate the 5 star review, and you're right - we're always here when you need us!
Silco Fire & Security is a top notch professional company.
Quick response time and excellent communications.
Thank You!
Quick response time and excellent communications.
Thank You!
Response from the owner:You are very welcome Allan, and thank you for the kind words about our company and the the 5 star review! Let us know if you need anything, we're always here when you need us.
the guys were on time and very thorough, good job
Response from the owner:Thank you Tony, one of our Core Values is "Be Prompt", and we understand your time is valuable so we show up when we say we will to avoid any disruption for your business. We appreciate the 5 star review!
Dan took time to explain what he did and what will be taking place in the next few years. He was kind and easy to work with, and always has.
Response from the owner:We really enjoy sharing information with our customers, it makes things easier to understand, and you're better prepared in the event of an emergency. Thank you for the 5 star review, and the nice words about Dan's visit.
Great place costumer service over the top thanks Antony Rosario for your help
Highly recommend
Highly recommend
Response from the owner:Hi Garymar, we appreciate the 5 star review and Anthony will really love this as well for the service he provided you. Thank you for taking the time to let us know how we did!
The service guys from this company are always looking out for us. They do a great, thorough job every time. The young man today was very knowledgeable and polite and professional. They have been servicing our flower shop for 18 years.
Response from the owner:Hi Leslie, thank you so much for trusting us for 18 years! We're always happy to help out and make sure you are in compliance and ready for any emergency. We appreciate the 5 star review, and for taking the time to let us know about your experience. Stay safe!
I greatly appreciate the scheduling process for our fire suppression systems! Dan is flexible in scheduling and has an excellent on time installation record.
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
Response from the owner:We will always try to work around your schedule and do our best to schedule when it's convenient for you Tracey. Dan will appreciate the great 5 star review and our scheduling team will be happy that the work they do is appreciated. Let us know if you need anything else!
PJ was at our location today & did a great job! Very friendly and Silco is very lucky to have him working for them!
Response from the owner:Thanks for letting us know Char! We appreciate it!
Ben Humphreys was an awesome technician. He was super nice and explained all the rules of fire safety. Great guy, deserves a raise!
Response from the owner:Jeff, we're happy to explain whatever we can to our customers to help them understand their equipment and what to do in an emergency situation. We appreciate you taking the time to write this review about Ben. About the raise - I'll put in a good word for Ben on your behalf!
Ben H was a great guy and didn’t mind answering questions! Awesome experience
Response from the owner:Adam, our techs love to educate our customers and answer questions about their systems. The more you know about your equipment, the better prepared you'll be in the event of an emergency. Thank you for letting us know, Ben will appreciate the 5 star review.
When my electronic gate malfunctioned I called Silco. I had always used a different company for any gate issues but they had closed down and Silco took over their client list. I was somewhat reluctant because I have never used this company before. I was quickly put at ease after talking with Travis at Silco! Just from my explanation of what my gate was doing he was able to pinpoint the issue! He sent technicians out to assess the problem and they explained in detail what the problem was that was causing the gate to malfunction. A part needed to be ordered but Travis wasn’t comfortable making us wait so he went above and beyond to locate the part asap! The technicians (knowledgeable, personable and professional!) had my gate up in running in no time!! The weather was terrible the day they repaired the gate, raining and snowing, I asked the technician if he’d rather wait until the weather cleared up but he said it was no problem at all! And the cost was very reasonable!! I highly recommend this company!! While I’m sorry a business closed, I’m very happy that Silco now handles their clients! They definitely go above and beyond in customer satisfaction! It was a pleasure doing business with them from the first phone call to the completion of the job!! They will have my business for any future issues!
Response from the owner:Thank you so much Randell, this was such a great review to read because we enjoy hearing about the dedication that our technicians exhibited to get the job corrected and fixed. While we are sad too, that another company no longer is there to help you, we're happy that we could step in and help you with your automatic gate and get you up and running quickly. We will always be here to help or answer questions if you need us. Thank you for the wonderful review about our technicians and our company, and for the 5 star rating!
Silco employees are always very professional and friendly. Mark comes to Holland Gardens every year with a smile on his face. He is very punctual and completes his work in a timely manner.
Response from the owner:John, that statement couldn't be more true if we wrote it ourselves. Silco is a great company to work for and the employees radiate that happiness and professional attitude to our customers. Thank you for taking the time to write this review.
Kyle was in our office today to run sensitivity smoke detector testing - polite, courteous, performed task efficiently and professionally.
Response from the owner:Terri, we understand that while we're there, you still have to run a business so we try to be as courteous as possible. Thank you for letting us know how great Kyle was today, and for the 5 star review!
Stellar and quick service as per usual. HIGHLY recommended
Response from the owner:Thank you so much for the 5 star review, we appreciate your recommendation as well.
Brian Partee is a great guy. He stopped in said he would get our fire extinguisher in order.
Response from the owner:Jeff, we know that Brian will make sure your fire extinguisher will be ready if you ever need to use it, we're hoping that you never have to. Thank you for letting us know, and for the 5 star review! Stay safe.
Mark Cleland was professional and efficient.
Response from the owner:Thank you so much!!
Ben was the best. Thank you.
Response from the owner:Thank you for saying that about Ben and the experience you had with him. Our Technicians enjoy reading the reviews that are left for them. Let us know if you need anything else!
Ben Humphries did our inspection and he was phenomenal! Quick, efficient and extremely knowledgeable. Great Customer service skills.
Response from the owner:Hi Terrance, thanks for letting us know about your experience with Ben. We really appreciate the feedback and the 5 star review!
Ben Humphreys was super helpful and helped us out a lot
Response from the owner:Thank you Tyler, we know that Ben will be excited to read this review. Thanks again for letting us know. Stay safe!
Great service from Mark- thorough, professional and friendly.
Response from the owner:We appreciate the 5 star review about Mark and the service he provided. Thank you for taking the time to let us know! Stay safe!
Had questions for upper management on work done, left request for a follow up phone call, never heard back. Service has been good, seems like let down from that level up. Did not see where there was a customer service line to call or a contact person in corporate.
Eddy's Bike Shop
Jim Ruggles, owner
Eddy's Bike Shop
Jim Ruggles, owner
Response from the owner:Hi Jim, we apologize for not having someone follow up with you about your phone call request. The number to our Cleveland office is (216) 252-3851, you can find our address, hours of operation and more 24/7 on our website at silcofs.com. I will forward this info to the manager to see what may have happened. We appreciate you bringing this to our attention.
Bill did a great job. Showed up early and was very efficient and friendly.
Response from the owner:Hi Sam, "Be Prompt" is one of our core values and looks like Bill hit it out of the park on this one! Thank you for letting us know about your experience, and for the 5 star review!
Brandon was a great help. He is courteous, thorough and knows his job well. He did a huge project of replacing all of our exit signs and recently did service on our kitchen hood. Definitely would recommend. We appreciate all Silco has done for our business.
Response from the owner:Thank you Veronica, we appreciate you as a customer! You know everything will be done by the book when Brandon is there. Stay safe!
Mark Cleveland… top notch, super helpful, knowledgeable, and very quick to respond. Thank you for all of your help!
Response from the owner:Thank you so much Junisha! We appreciate the wonderful comments about Mark, and for the 5 star review.
Mark Jackson did a wonderful job. Very professional and friendly.
Response from the owner:Thanks so much Nick, we appreciate the 5 star review and the nice comments about Mark.
Joe was professional and worked quickly to find the best solution for our broken garage door. We highly recommend!
Response from the owner:Thank you Allison! We love that Joe found a solution for your garage door and that he left a great impression on you. Let us know if you need anything else!
Mark Cleland did a great job. Friendly and professional. Highly recommend.
Response from the owner:We appreciate you letting us know, and thank you for saying you would highly recommend Brian and Silco!
Prompt service! Mark Cleland was able to come out the same day I requested service on our fire extinguishers. He returned a recharged extinguisher within a few days.
Response from the owner:Thanks for letting us know Bud, one of our Core Values is "be Prompt" and we take that very seriously. We are happy to hear that Mark was there to take care of your extinguishers. Thank you for the 5 star review!
Mark Cleland always finds time to fit us in his schedule, even for our last minute calls. He is very responsive and informative to all of my questions.
Response from the owner:This is awesome! We love to hear how our techs go above and beyond for our customers. Thank you so much for letting us know how Mark did, and for the 5 star review.
Recently had Billy Roff come out and work for us at planet fitness in Sandusky! He was awesome! Had a great attitude and was efficient! Greatly appreciated!
Response from the owner:Thanks Katelyn, when you need it done right and "by the book", Billy is the guy! Thank you so much for taking the time to write a review for us!
Always a positive experience working with Silco Fire & Security. Bill Hughes is always helpful and thorough and provides exceptional service. Thank you
Response from the owner:You're welcome Kristin! Thank you for the 5 star review about Bill and Silco, we're happy that you had a wonderful experience. Stay safe!
Thank you to Mark Cleland for the fast and friendly service!
Response from the owner:You're welcome Pam, Mark will be happy to know that you left a 5 star review!
