Silco Reviews & Testimonials
Eddie serviced our buildings today great job very pleasant person
Response from the owner:We’re so glad to hear Eddie took great care of your buildings and made the experience a pleasant one. We’re proud to have team members who deliver both quality service and a positive attitude. We truly appreciate you sharing your experience!
Marvin Merritt was WONDERFUL today. Excellent customer service, very kind and friendly.
Response from the owner:Thank you for the wonderful feedback! We’re so glad to hear Marvin provided excellent customer service and made such a positive impression. We truly appreciate you taking the time to share your experience!
James Manning serviced our fire extinguishers at Dr Gregory Myers Endo in Solon. He was very polite and professional and he repaired the fixture that holds one of the fire extinguishers.
Response from the owner:We’re so pleased to hear that James delivered courteous, professional service and addressed the extinguisher fixture during his visit. Going the extra mile to ensure everything is taken care of is what our team is all about. Thank you for your continued trust and for taking the time to share your experience!
Marvin Merritt was excellent with customer service. He had alot of knowledge in what he does as I didn't. This place is topnotch!!!
Response from the owner:We’re glad Marvin was able to provide excellent service and share his expertise to make the process easy and clear. We appreciate your kind words and are proud to be your trusted partner!
Jordan & Will we're great!
Response from the owner:Thank you! We’re so glad to hear Jordan and Will took great care of you. We appreciate your trust in Silco!
Eddie was great! Always on time and done in a timely manner. Thank you for taking care of all the extinguishers for our fleet of vehicles!
Response from the owner:Thank you for the review! We’re happy to hear Eddie provided timely, reliable service for your fleet. We appreciate your business.
Nick is awesome! Always on time when we schedule service, super friendly and professional! Nick always does a fantastic job!
Response from the owner:Thank you so much for the great feedback! We’re happy to hear Nick is always on time, friendly, and professional. We’ll be sure to share your kind words with him—thanks again for choosing us!
Did a great job , on time and went right to work, will use again as we do every year. Thanks for the great service
Response from the owner:Thank you for the great review! We’re glad everything went smoothly and that our team was on time and ready to work. We truly appreciate your continued trust year after year—thanks again, and we look forward to serving you again next time!
We had our fire extinguishers inspected with Jonathan again this year. He was very knowledgeable, kind and great to work with. I highly recommend their service.
Response from the owner:Thank you for the wonderful review! We’re so glad to hear Jonathan was knowledgeable, kind, and great to work with during your fire extinguisher inspection. We truly appreciate your recommendation and look forward to helping you again next year!
Jason was very helpful in replacing all of our fire extinguishers and getting them done in a timely manner.
Response from the owner:Thank you for the great feedback! We’re glad to hear Jason was helpful and completed the fire extinguisher replacements efficiently and on time. We appreciate you taking the time to share your experience! If you wouldn’t mind emailing us to confirm which Jason you’re referring to, we’d really appreciate it. You can reach us at Marketing@silcofs.com.
We use your company every year and always have great service. This year we had Robert Roush, and again the service was excellent. I definitely recommend this company
Response from the owner:Thank you for your continued trust and kind words! We’re so glad to hear you consistently receive great service and that Robert Roush provided another excellent experience this year. We truly appreciate your recommendation and look forward to serving you again.
Rob roush visited our property and was very efficient. He informed us of everything he was doing and gave us a summary when finished of the work completed. 👍🏼
Response from the owner:Thank you for sharing your experience! We’re glad to hear Rob was efficient, kept you informed throughout the visit, and provided a clear summary of the work completed. We appreciate you taking the time to leave a review!
Jason was very knowledgeable, helpful, and polite. We look forward to working with him again if the need arises. Thank you!
Response from the owner:Thank you for the kind feedback! We’re glad to hear Jason was knowledgeable, helpful, and polite. If you wouldn’t mind emailing us to confirm which Jason you’re referring to, we’d really appreciate it. You can reach us at Marketing@silcofs.com.
Always my go-to for my annual fire extinguisher inspection for my business. Excellent customer service!
Response from the owner:Thank you for the kind words! We appreciate you trusting us year after year for your fire extinguisher inspections.
Company has made our yearly inspections smooth and Colton Smith has made it very easy to work with. Fast and efficient. Highly recommend.
Response from the owner:Thank you for the great review! We’re happy to hear that your yearly inspections have gone smoothly and that Colton Smith made the process easy, fast, and efficient. We truly appreciate your recommendation and your continued trust in Silco Fire & Security!
Jai is absolutely amazing. He’s fast, polite and great at his job!
Response from the owner:Thank you for the great feedback! We’re so glad to hear that Jai provided fast, polite, and outstanding service. We truly appreciate you taking the time to leave a review!
Mike was very professional and helpful. He went above and beyond. I would highly recommend him and Silco services.
Response from the owner:Thank you for taking the time to share your experience! We’re thrilled to hear that Mike went above and beyond and provided such professional, helpful service. We truly appreciate your recommendation and your trust in Silco Fire & Security!
Very prompt and efficient help certifying extinguishers. Thank you Mike.
Response from the owner:Thank you for the kind review! We're glad Mike was able to assist promptly and get your extinguishers certified quickly. We appreciate your business and are always here to help!
Excellent training opportunity! Heath was very knowledgeable. Thank you!
Response from the owner:Thank you for the wonderful feedback! We’re glad you found the training valuable and that Heath’s expertise made a positive impact. We appreciate you joining us!
Great information presented by Heath
Response from the owner:Thank you! We're happy to hear Heath’s presentation was helpful.
Heath was a fantastic instructor. Extremely knowledgeable on the topic. Highly recommend.
Response from the owner:Thank you! We're glad you enjoyed the class and that Heath’s expertise stood out. We appreciate the recommendation!
Heath was very informative and had substantial knowledge on all the topics covered. Will definitely recommend this training to other members of my Fire Department.
Response from the owner:Thank you! We’re glad the training was informative and that Heath’s knowledge stood out. We appreciate your recommendation to others in your fire department!
Great company with lots of knowledge.
Response from the owner:Thank you! We’re happy to hear you found our team knowledgeable. We appreciate the review!
Heath is very knowledgeable about fire suppression systems and does an excellent job of explaining the components, characteristics and operation of them. This class was interesting with a comfortable facility and knowledgeable staff. Highly recommended fire personnel and fire safety inspectors.
Response from the owner:Thank you so much for the 5-star review! We’re glad to hear you had a great experience and found the training valuable. Heath does an excellent job, and we’re proud to have such knowledgeable instructors on our team.
Heath McNamee provided our crew a very educational and enlightening class
Response from the owner:Thank you for the kind feedback! We’re glad to hear the class was educational and enlightening for your crew. Heath does a great job sharing his knowledge, and we’ll be sure to pass this along to him. We appreciate you training with us and look forward to seeing you again.
Thank you, Patrick (Silco Fire & Security Akron), for your thorough service today at Chippewa Stone, LLC. You were so polite and informative, greatly appreciate your care.
Response from the owner:Thank you for the kind words and for taking the time to share your experience! Thank you for trusting Silco Fire & Security—we truly appreciate it!
We had an excellent experience with Silco Fire & Security Columbus. Robert arrived on time, was very professional and efficient in getting all of our extinguishers inspected. He had what we needed with him for tanks that needed switched out.
Response from the owner:Thank you for sharing your experience! We’re glad to hear Robert provided timely, professional, and efficient service and came prepared to handle everything on the spot. Thank you for trusting Silco Fire & Security—we appreciate the opportunity to serve you!
We like working with Silco. So many services offered, and Silco cares about the safety of our facility. Michael Calhoun has been taking great care of us for years.
Response from the owner:Thank you so much! We appreciate your trust in Silco, and we’re glad Michael has been taking great care of you. We're always here if you need anything!
Fast and responsive! Robert was super knowledgeable and friendly.
Response from the owner:Thank you! We’re glad you had a fast, friendly, and knowledgeable experience. We appreciate you choosing Silco!
Our service tech was Joe Blevins. He was very friendly and did a great job inspecting our extinguishers.
Response from the owner:Thank you for the 5-star review! We're glad to hear Joe was friendly and did a great job with your extinguisher inspection. We appreciate you choosing Silco!
Derek's service is always 5 star! He's friendly, courteous, efficient and always a pleasure to talk to. He went above and beyond for us and scheduled an early morning appointment for our install to avoid a disruption in our work day. We appreciate all you do to keep our workplace safe!
Response from the owner:We’re thrilled to hear Derek consistently delivers friendly, efficient service and goes above and beyond to keep your workplace safe. We truly appreciate your trust in Silco!
Excellent instructor! Great facility!
Response from the owner:Thank you! We're happy to hear you had an excellent instructor and a great experience at our facility.
Heath McNamee did a great job as our instructor
Response from the owner:Thank you for the review! We’re glad to hear Heath was an excellent instructor. We appreciate you choosing Silco for your training!
Heath McNamee was awesome. He made the info easy to understand and interesting.
Response from the owner:Thank you so much for the kind words! We’re glad to hear that Heath made the information easy to understand and kept the training interesting.
Silco Columbus Training Center and instructor Heath McNamee was an excellent resource in learning all about alarm systems
Response from the owner:Thank you for sharing this great feedback! We’re thrilled to hear that your experience at the Training Center was valuable and that Heath was able to provide clear, helpful instruction on alarm systems. We’ll be sure to pass along your kind words. If you need any additional support or training, we’re always here to help!
Heath Mcnamee is an excellent knowledgeable instructor
Response from the owner:Thank you for the great feedback! We’re glad to hear that Heath’s expertise and instruction made a positive impact.
Heath McNamee was an excellent and knowledgeable instructor at the Silco training facility!
Response from the owner:We really appreciate your review! It’s great to hear that Heath provided an excellent learning experience. He takes a lot of pride in his training, and your feedback means a lot.
Heath Mcnamee was awesome and the training facility was top notch. 10/10!
Response from the owner:Thanks so much! We’re glad Heath and our facility made such a great impression. We appreciate the 10/10!
Great class, Heath Mcnamee
Response from the owner:We appreciate you taking the time to share your experience! Great to hear Heath delivered a class you enjoyed.
Heath Mcnamee is very knowledgeable and does a great job teaching this class
Response from the owner:We appreciate you sharing your experience! Heath takes pride in making each class clear and helpful, and we’re thrilled to hear that came through.
Great Class!!!
Response from the owner:Thank you for the feedback! We’re glad to hear you enjoyed the class.
Response from the owner:Thank you for the 5-star review! We appreciate your support.
Response from the owner:We’re grateful for the 5-star rating! Thank you for choosing Silco.
Was a good training and Ky Hines from Columbus was very helpful and made sure to fully answer all questions! Thank you
Response from the owner:Thank you for sharing this! We’re glad to hear you had a great training experience and that Ky was helpful in answering all of your questions. We’ll be sure to pass this along!
He was absolutely amazing in teaching us about fires
Response from the owner:Thanks so much! We’re glad you enjoyed the fire training session.
Ky did a great job! Even with it being cold outside. American Veneer Edgebanding Co.
Response from the owner:Thank you for choosing Silco for your fire training. We’re thrilled to hear Ky provided a great experience, even in the chilly weather. We appreciate your partnership, American Veneer Edgebanding Co.!
Heath is amazing! Very knowledgeable and friendly. Learned a ton of information. Thanks for lunch!
Response from the owner:Thanks so much! We’re happy to hear you enjoyed the class and took away valuable information.
Great training. Thanks to Heath. Very knowledgeable and friendly. Awesome facility
Response from the owner:Thank you for attending training with Silco! We’re thrilled to hear Heath provided a knowledgeable and friendly experience and that you enjoyed the facility. We appreciate your feedback!
Best outside fire training I’ve ever attended
Response from the owner:Thank you for attending training with Silco! We’re proud to deliver hands-on fire safety instruction that makes a real impact — and we appreciate your feedback.
Heath McNamee was an excellent instructor and made the day really enjoyable.
Response from the owner:Thank you for attending training with us! We’re glad Heath made the experience engaging and informative. We appreciate your feedback and look forward to supporting you again.
Response from the owner:Thank you for taking the time to leave us a 5-star review!
Jai did a great job inspecting and testing the two range hoods at our church. He also inspected our exit lights and found a couple needing service. He replaced them. He was efficient fast and very professional. I appreciate his service
Response from the owner:Thank you for sharing this! We’re so glad to hear Jai provided efficient and professional service during your inspection. We’ll be sure to pass this along to him — he’ll appreciate it!
Robert Roush did a great job with our 43 fire extinguishers. He made the process fast and smooth.
Response from the owner:Thank you for choosing Silco! Protecting people and property is what we do, and we’re thrilled to hear Robert delivered excellent service on your extinguisher inspections. We’ll be sure to recognize him for a job well done!
Great place to train. Everyone is very friendly. Helps explain everything you need to know about fire alarms. Heath Mcnamee lead our training.
Response from the owner:Thank you! We’re glad you had a positive experience and we’ll be sure to pass your feedback along to Heath.
Heath is extremely knowledgeable and friendly.
Response from the owner:Thank you so much! Heath is extremely knowledgeable and friendly, and we’re lucky to have him on our training team. We appreciate you taking the time to share this!
Had the pleasure to spend a day and a half with both Rodney Rouch and Andy Ostrosky and 415 fire extinguishers later. Rodney and Andy were very professional and personable. Both of them are hard worker and a pleasure to spend these days with! Outstanding service from Silco and would recommend to any small or large company
Response from the owner:Thank you Greg! It looks like you both got some steps in servicing all of those extinguishers! We appreciate the kind words about Rodney, the 5 stars and the recommendation. Have a great day!
Nathan Landman is the best! We would like him to return next year!
Pleasant, nice, professional!
Thank you so much Nathan!
Pleasant, nice, professional!
Thank you so much Nathan!
Response from the owner:Thank you so much for the wonderful feedback! We’re thrilled to hear that you had such a positive experience. Nathan is pleasant, professional, and always committed to delivering great service. We’ll be sure to share this with him — and we look forward to seeing you next year!
Wonderful service! I needed a home fire extinguisher recharged. I took it to Silco, walked in, and asked. The technician said "give me five minutes." Five minutes later, I was all set.
Response from the owner:Thank you for sharing your experience! We're glad we could get your extinguisher serviced quickly and get you taken care of. We appreciate you choosing Silco!
Joe Blevins was super and helped us get all of our fire extinguishers up to date in both of our buildings. Very polite too.
Response from the owner:Thanks so much for the review! Joe does a great job and we’re happy to hear he took good care of you. We’ll make sure he sees your message!
Response from the owner:Thank you for the 5 stars! We appreciate you choosing Silco!
Mike Everette was professional and very helpful answered all my questions and serviced my fire extinguisher quickly and efficiently great service thank you
Response from the owner:Thank you for the 5-star review! We’re glad to hear Mike was professional, helpful, and able to take care of your extinguisher quickly. We appreciate you choosing Silco!
These guys are terrific for all of your fire and security needs. Mike is always a pleasure to work with!
Response from the owner:Thank you for the 5 stars! We’re glad you enjoy working with Mike and our team. We appreciate your business!
Very applicable content.
I will Change how I approach alarm systems and sprinkler systems as a result of the training I received at Silco.
I will Change how I approach alarm systems and sprinkler systems as a result of the training I received at Silco.
Response from the owner:Thank you so much for the feedback! We’re thrilled to hear the training was helpful and that you’re already applying what you learned.
Heather and Richard were knowledgeable and excellent presenters
Response from the owner:Thank you for sharing your feedback! We’re glad to hear Heather and Richard made the training informative and engaging. They take great pride in delivering clear, hands-on instruction that helps our attendees feel confident and prepared.
Heath and Richard did a great job.
Response from the owner:Thank you for the kind words! We’re happy to hear Heath and Richard did a great job. They’re passionate about providing quality training and ensuring every participant walks away with valuable, practical knowledge.
Heath and Richard were excellent and knowledgeable instructors. Great class!
Response from the owner:Thank you for the great feedback! We’re so glad you enjoyed the class and found it valuable. Heath and Richard will be thrilled to hear your kind words — they’re dedicated to providing top-quality, hands-on instruction to make every training session informative and engaging.
I was a walk-in and Mike Everette set-up our fire extinguishers extremely quick, it was impressive!
Response from the owner:Thank you for stopping by and sharing your experience! We’re glad Mike was able to help you quickly and efficiently. We appreciate your kind words and the opportunity to keep you protected!
Derek and Jim were amazing, professional and courtesy.
Response from the owner:Thank you for sharing your experience! We’re glad to hear Derek and Jim provided such professional and courteous service. We’ll be sure to share your feedback with them and the team—your trust means a lot to us!
We’ve been working with Silco for years, and they continue to exceed expectations! Derick and Jimmy recently serviced our new office and did an absolutely fantastic job. They came fully prepared with accurate information from our new building survey, explained exactly what we needed, and even upgraded a few of our hydrants at no charge. Their professionalism, attention to detail, and commitment to safety give us complete peace of mind.
It’s great knowing our building is in such capable hands.Thank you, Silco team!
It’s great knowing our building is in such capable hands.Thank you, Silco team!
Response from the owner:Thank you so much for your kind words and continued trust in Silco! We’re thrilled to hear that Derek and Jimmy delivered the level of professionalism and care we strive for on every job. Providing peace of mind and ensuring your systems are ready when needed most is what drives our team every day. We truly appreciate your partnership and look forward to serving your new facility for years to come!
The staff here was beyond helpful! So kind, understanding and professional! Highly recommend!
Response from the owner:We’re happy to hear our staff could make such a positive impact. Thanks so much for the recommendation!
Gene Smith was absolutely wonderful to work with to get new accounts set up! Highly recommend because of great service & customer service 🙂
Response from the owner:Thank you for sharing this! We’re so glad Gene was able to make the process smooth and provide great service. We’ll be sure to share your kind words with him!
Robert Roush is the bees knees! Fantastic communication, quick to get the job done and always a great time having him at our facility. 100/10 recommend Silco to anyone who needs their services!
Response from the owner:Thank you for the wonderful feedback! We’re proud to have Robert on our team and will be sure to pass this along to him. We appreciate your recommendation and look forward to continuing to serve you!
Richard and Heath are very knowledgeable and provide a Great educational program.
Response from the owner:Thank you for the kind words! We’re glad to hear Richard and Heath’s knowledge made the program so valuable. We appreciate you choosing Silco for your training.
Heath and Richard at the Columbus Training Center are a wealth of knowledge about fire protection systems. The Fire Department training was the most valuable training I have obtained about fire protection systems thus far.
Response from the owner:Thank you for the amazing feedback! We’re proud to hear the Columbus Training Center provided such valuable insight into fire protection systems. Heath and Richard will be glad to know their knowledge made a lasting impact. We appreciate your trust in Silco.
Great experience and training with Heath and Richard.
Response from the owner:We’re so glad to hear you had a great training experience with Heath and Richard! Thank you for trusting Silco for your fire protection training.
Just attended Silco Fire training safety course. This is such a great asset for firefighters. Heath and Richard were very educated and professional with their presentation. Would definitely recommend this for anyone wanting to learn more about fire protection systems.
Response from the owner:Thank you for the wonderful feedback! We’re proud to hear you found the training course such a valuable asset. Heath and Richard will be glad to know their knowledge and professionalism made an impact. We appreciate your trust in Silco for fire protection training.
Attended class at the Silco Fire & Security training center in Columbus. Richard and Heath were knowledgeable, approachable and fun!
Response from the owner:Thank you for attending training at our Columbus center! We’re glad to hear Heath and Richard made the class both informative and enjoyable. We appreciate your trust in Silco for fire and security education.
Heath and Richard were excellent instructors explaining how an alarm system works and designed. They also explained the proper way to shutdown a system after an emergency.
Response from the owner:Thank you for sharing this feedback! We’re glad Heath and Richard were able to provide clear, practical instruction on alarm system design and shutdown procedures. We appreciate you trusting Silco for your training.
Heath and Richard were great instructor and really knew their trade. Able to answer any questions. Also able to show very good demonstrations that we normally would not get to see anywhere else.
Response from the owner:We’re thrilled to hear Heath and Richard made the class so valuable with their knowledge, Q&A, and unique demonstrations. Thank you for trusting Silco with your training!
Heath and Richard did a fantastic job of demonstrating and instructing on the operations of their systems and services as it pertains to Fire Departments. Very informative class!
Response from the owner:Thank you for the wonderful feedback! We’re glad to hear Heath and Richard provided a fantastic, informative class. We appreciate your fire department’s trust in Silco for this important training.
John was so helpful every time he comes to our location at JustStorage thanks John 🙏🏽
Response from the owner:Thanks for the great review! John’s commitment to being helpful on every visit truly represents what we strive for. We’ll make sure he knows his efforts are appreciated.
Jordan sands came out for a scheduled repair and went above and beyond to make sure we were completely covered and taken care of.
Response from the owner:We’re so glad to hear Jordan went above and beyond during your scheduled repair to make sure everything was taken care of. At Silco, we take pride in our team’s commitment to protecting people and property, and feedback like this means a lot.
Heath and Richard were great! Spent the day going over sprinkler and alarm systems in the lab. They made the content extremely practical and understandable for firefighters.
Response from the owner:Thank you for sharing your experience! We’re so glad Heath and Richard made the sprinkler and alarm system training practical and easy to understand. We’ll be sure to pass along your feedback; they’ll appreciate it!
I own a local small business. Maggs professional tree service llc. And would highly recommend the great service they provide making my businessr protected for the unexpected fire. Very knowledgeable and friendly customer service.
Response from the owner:Thank you for your thoughtful review and for trusting Silco to help protect your business! We’re glad our team’s knowledge and customer service made a positive impact. Your recommendation means a lot, and we’re proud to support local businesses like Maggs Professional Tree Service.
Jimmy Derek where awesome friendly and did a great job!
Response from the owner:Thank you for the great feedback! We’re glad to hear Jimmy and Derek were friendly and did an excellent job—we’ll be sure to pass along your kind words to them.
Called today with a battery issue on an emergency light. Tami and her guys, Derek and Jimmy, fixed my issue within half an hour. Derek and Jimmy were professional and quick, a pleasure to have in the office.
Response from the owner:Thank you for sharing your experience! We’re glad Tami, Derek, and Jimmy were able to resolve your emergency light issue so quickly and professionally. We’ll be sure to pass along your kind words to the team—they’ll appreciate it!
Jimmy and Derek are great. Very thorough investigation on our Exit signs, lights, and fire extinguisher. Wonderful to work with. Very professional.
Response from the owner:Thank you for your feedback! We’re glad to hear Jimmy and Derek provided a thorough inspection of your exit signs, lights, and fire extinguisher. It’s wonderful to know they were professional and great to work with.
Derek and Jimmy were very helpful coming to check devices in our dental office. We appreciate you both!
Response from the owner:Thank you for your review! We’re glad Jimmy and Derek provided a thorough inspection and great service.
Derrek and Jimmy were very polite, professional and precise. They are welcome in our office anytime.
Response from the owner:Thank you for the wonderful feedback! We’re glad to hear Derek and Jimmy were polite, professional, and precise.
Drew is the best! Always look forward to seeing drew during backflow testing 👍👍👍👍👍
Response from the owner:Thanks so much for the great feedback! We’re glad you had a positive experience.
Nick L was fantastic service man. Very thorough and very nice and professional.
Response from the owner:Thank you for sharing your experience! We’re glad to hear everything went smoothly and appreciate your kind words about our service.
We are very pleased with our service. Johnathan Winston always arrives on time, if not early, and is very respectful, professional, and efficient. I highly recommend Silco!
Response from the owner:Thank you for the wonderful feedback! We’re glad to hear Johnathan continues to provide timely, professional service. We truly appreciate your recommendation!
Johnathan W. came to help us with our kitchen hood. He was very knowledgeable about the service being done and was informative.
Response from the owner:Thank you for sharing! We’re glad Johnathan was able to provide knowledgeable and informative service on your kitchen hood.
Nick was fantastic! He was thorough and very informative. Will definitely use the guy again!
Response from the owner:Thank you for the feedback! We’re glad Nick provided thorough and informative service — we’ll be sure to share your kind words with him.
nice price fast service overall is good
Response from the owner:Thank you for the feedback! We’re glad you were happy with the price, speed, and overall service.
Nick inspects our fire extinguishers and he always does a great job, answers all of our questions, and is very polite!
Response from the owner:Thank you for sharing your experience! We’re glad to hear Nick always provides great service and takes the time to answer your questions. We’ll be sure to pass along your kind words to him!
Polite and keeps everything up to date. I’m very appreciative of the service they provide.
Response from the owner:Thank you for your kind words! We’re glad our team has been able to keep everything up to date and provide the service you can count on. We truly appreciate your support!
Colton did a great job; he was very professional and thorough.
Response from the owner:Thank you for your trust in Silco! We’re glad to hear your experience was professional and thorough.
Very happy with Nick Lewis coming out to do our annual fire inspection at my work. Very thorough and went over everything he did.
Response from the owner:Thanks for sharing your feedback! We’re glad Nick provided a thorough inspection and review of everything.
Brett from Silco was very knowledgeable. Thank you Brett for everything.
Response from the owner:Thank you for sharing this feedback! We’re glad to hear Brett was able to help and that you had a great experience with Silco.
Kyle was great servicing our Location this morning at Ohio Valley Goodwill Industries in Woodlawn. He was knowledgeable and respectful during his visit.
Response from the owner:Thank you for sharing your experience! At Silco, we take pride in delivering knowledgeable and respectful service, and we’re glad to hear Kyle represented us so well during his visit to Ohio Valley Goodwill Industries.
We've used Silco for inspecting and maintaining our fire extinguishers for years. And our technician, Robert Roush was very helpful.
Response from the owner:Thank you for trusting Silco over the years for your fire extinguisher inspections and maintenance. We’re glad to hear Robert was so helpful—your continued confidence in our team means a lot!
I took our two fire extinguishers for service this morning. Michael Everette was most professional and polite as he opened the door for me upon my arrival. He also assisted with taking them to my car. We certainly will continue to utilize Silco.
Response from the owner:Thank you for sharing your experience! We’re so glad to hear Michael provided such professional and courteous service. Going the extra mile is what we strive for at Silco, and we look forward to continuing to serve you.
Great experience with Nick Lewis! He was professional, friendly and helpful! Nick explained everything thoroughly and was very efficient. Thank you Nick!!
Response from the owner:Thank you for your feedback! We’re thrilled to hear Nick provided professional, friendly, and efficient service while taking the time to explain everything thoroughly. At Silco, that’s the level of service we aim to deliver every day.
Brett C came out and did a new inspection for us at CAWM. He did an awesome quick job on a big location solo. He was informative, polite and on time. Will be using here forward.
Response from the owner:Thank you for sharing your experience! We’re glad Brett was able to provide a thorough, timely inspection at your CAWM location. His professionalism and dedication reflect the service we strive to deliver at Silco, and we look forward to working with you moving forward.”
Robert Roush came out the morning I called and got the inspections done quickly!
Response from the owner:Thank you for the feedback. We’re pleased Robert was able to respond the same morning and complete your inspections efficiently. Please let us know if we can support you further.
Response from the owner:Thanks so much for the 5-star rating! Your trust means a lot to us.
I just wanted to give some kudos to two of your techs: Thomas Arrington and Nic Lenzer.
Both of them were friendly, well-dressed, and a pleasure to deal with when coming to Ohio Valley Goodwill for our annual inspections of 4 of our buildings.
I am new to my position and both were very knowledgeable about Silco and our systems.
I appreciate them and their professional manner!
Thank you!
Both of them were friendly, well-dressed, and a pleasure to deal with when coming to Ohio Valley Goodwill for our annual inspections of 4 of our buildings.
I am new to my position and both were very knowledgeable about Silco and our systems.
I appreciate them and their professional manner!
Thank you!
Response from the owner:Thank you for the wonderful feedback! We’re glad Thomas and Nic made such a positive impression during your inspections. Their professionalism and knowledge reflect the standard we strive for at Silco. We truly appreciate your kind words and look forward to continuing to support you and Ohio Valley Goodwill.
Great service
Response from the owner:Thank you! We’re thrilled you had a great experience. We appreciate the chance to keep you protected.
Such fast and kind customer service getting my fire extinguisher inspected today. Thank you!
Response from the owner:Thank you! We’re so glad you had a great experience with your extinguisher inspection. We appreciate your kind words and the chance to keep you protected.
J Sands called in early morning of 8/31/25. Found issues with water in strobe and pull station. Replaced with new and reset system. Troubleshooting and got our system back in running status. Worked very well with us got us back up working alarm service
Response from the owner:Thank you for sharing! We’re glad he quickly resolved the issue and got your alarm system back up and running. Your safety is always our priority.
Patrick did a very thorough job walking the building and coordinating our extinguishers for our trucks as well
Response from the owner:Thank you for sharing your experience! We’re glad to hear Patrick was thorough and helpful in coordinating both your building and truck extinguishers.
Great service. Very informative and thorough. Thank you
Response from the owner:Thank you for the great feedback! We’re glad you found our service informative and thorough. We appreciate you choosing Silco!
I attended a training course at Silco Fire and security for fire department training. The course was very informative, and exceeded my expectations. I feel more confident in fire alarm systems , and sprinkler systems. Our instructor did an Amazing job. I highly recommend.
Response from the owner:We’re thrilled to hear the course exceeded your expectations! It’s great to know you’re leaving with more confidence in fire alarm and sprinkler systems. We appreciate your recommendation and are glad you enjoyed the training!
I took a fire alarm and sprinkler system training class at Silco through my fire department and learned a great deal of valuable information. The trainer, Heath McNamee, was extremely knowledgeable, friendly, and helpful throughout the entire class. I will be going back to work with a much greater knowledge of these systems. I definitely recommend this class.
Response from the owner:We’re so glad you enjoyed the training! Heath does a fantastic job making the material both informative and practical. We appreciate your recommendation and are glad you’re leaving with valuable knowledge to take back to your department!
Mike was so helpful in getting my fire extinguishers back and up to code/date. When I looked Silco up on Google, I wondered how they had such a perfect 5-star rating. The interaction I experienced from speaking with a customer service representative to working with Mike would align perfectly with the 5-star rating they have earned. Thanks, Silco, for the support and insight.
Response from the owner:Thank you for the kind words! We’re so glad Mike and our team could provide the service and support you needed. It’s great to know your experience reflects the standard we strive for every day!
Mike Everette did a great job with the small extinguisher service we requested. Everything was quick and very professional!
Response from the owner:Thanks for the great feedback! We’re glad to hear Mike provided quick and professional service. We’ll be sure to pass along your kind words.
Great service and such a friendly environment he create.
Thank you so much for all the help
Thank you so much for all the help
Response from the owner:Thank you for the kind words! we appreciate your trust in Silco!
Been customer for 25 years
Excellent service through out
Keep it up
Excellent service through out
Keep it up
Response from the owner:Thank you for being a loyal customer for 25 years! We're grateful for your continued trust and support. We'll do our best to keep delivering the excellent service you deserve!
SILCO has been servicing our extinguishers for more than 10 years. Always ready to help.
Response from the owner:Thank you for your continued trust over the past 10+ years! We're proud to be your partner in safety and always ready to help when you need us. We truly appreciate your loyalty!
Mike did a great job helped me get all of my fire extinguishers reset so we are good to go
Response from the owner:Thanks for the great feedback! We’re glad to hear Mike was able to get everything taken care of and get you all set. We’ll be sure to pass this along to him!
They aren't the cheapest but they aren't the most expensive either. We enjoy the freedoms of not being bound by contracts. They are incredibly thorough, reliable and efficient.
Response from the owner:Thank you so much for your thoughtful feedback! We take pride in being thorough, reliable, and efficient — and we’re grateful to have earned your trust!
SILCO F&S Dayton have been a very professional team to work with; they are very thorough and have been readily available to meet this customer’s needs!
Response from the owner:Thank you for the kind words! We're proud of our Dayton team and thrilled to hear they've been meeting your needs with professionalism and thorough service. We truly appreciate your partnership and look forward to continuing to support you!
Massheakh inspected our four fire extinguishers yesterday swiftly and with professional courtesy. He has represented Silco for the past two visits, and we hope he stays with them because he has instilled trust and gratitude, here.
Response from the owner:Thank you for sharing this thoughtful feedback! We're so glad to hear that Massheakh has consistently provided professional and courteous service. Earning your trust and gratitude means a lot to us—and we’re proud to have him representing Silco.
Our service provider, Jonathan, is the best. I’ve got enough to think about owning a business and when our service time is due he calls to schedule it. One less thing to worry about is what I need! We are always happy with our Silco provider and it’s a name you can trust!
Response from the owner:Thank you so much for the kind words! We're thrilled to hear Jonathan is making things easier for you. We’re proud to be a trusted partner for your business!
Chris and Brent were so kind and considerate today. The whole operation went smoothly.
Response from the owner:Thank you so much! We’re happy to hear that Chris and Brent provided such a positive experience and that everything went smoothly.
Excellent training class. Heath and Richard are very knowledgeable and I highly recommend this class for any fire service personnel.
Response from the owner:Thank you for the great feedback! We're glad you found the class valuable and appreciate the recommendation. Heath and Richard are passionate about sharing their knowledge, and it’s awesome to hear it made a difference for you and others in the fire service!
Richard and Heath in the training center in Columbus are top notch. Excellent class.
Response from the owner:Thank you so much! We're glad you enjoyed the class and had a great experience with Richard and Heath.
Brent lightner Chris harcourt they did a great job and was very friendly
Response from the owner:Thanks so much for your kind words! We're thrilled to hear that Brent Lightner and Chris Harcourt did a great job and were very friendly. We look forward to serving you again in the future!
Mike Everette was very nice and efficient.
Thank you, Mike.
Thank you, Mike.
Response from the owner:Thank you for the feedback! We're glad to hear Mike Everette provided such friendly and efficient service. We’ll be sure to pass along your appreciation—thanks for trusting Silco!
Friendly and efficient!
Response from the owner:Thank you! We're glad to hear you had a friendly and efficient experience. We appreciate your support!
They are really the best company to go with Matt Reuter was a great tech
Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had a great experience with Matt Reuter! We truly appreciate your support and are proud to be your trusted fire and security partner.
Had our annual fire extinguisher inspection today and everything went smooth and quick as usual. Robert Roush is wonderful to work with each time he is out! We appreciate him!
Response from the owner:Thank you for the kind words! We're so glad to hear everything went smoothly and that Robert continues to provide excellent service. We truly appreciate your continued trust in Silco!
Jordan and Daniel were great! Both were very pleasant, friendly, and helpful! I took over the maintenance department at McKinley Health Care 3 months ago and the educated me on where everything was in the building. Great customer service!
Response from the owner:We’re so glad to hear Jordan and Daniel made a great impression. It’s always our goal to deliver friendly, helpful service—and we’re thrilled they could help get you up to speed. We appreciate you choosing us, and we’re here whenever you need support!
Brought in 7 fire extinguishers for service. Aaron was super helpful and efficient. Thanks.
Response from the owner:Thanks for the great feedback! We're glad Aaron was able to help quickly and efficiently. We appreciate you bringing your extinguishers to us and look forward to serving you again!
Stopped in to get a couple of extinguishers recertified/inspected. As always, service was very prompt and friendly. Mike had me back out the door in no time!!
Response from the owner:We're so glad to hear you had another great experience getting your extinguishers recertified! Thanks for the kind words about our prompt and friendly service, and we'll be sure to pass along your shout-out to Mike. We appreciate your business!
Great service! Needed a fire extinguisher inspected, they were able to get it done quickly!
Response from the owner:Thank you! We’re happy we could get your extinguisher inspected quickly and provide the service you needed. We appreciate you choosing Silco!
Amazing experience!!! Mike took good care of me as soon as I walked in. Very courteous and respectful, will definitely be going back!
Response from the owner:Thanks so much for the great feedback! We're thrilled to hear Mike made your experience a positive one. We’ll be sure to pass this along to him, and we look forward to welcoming you back soon!
Mike Everette was so very helpful. Definitely coming back
Response from the owner:Thanks for the kind words! We're so glad to hear Mike Everette was helpful — we'll be sure to share your feedback with him. We look forward to seeing you again soon!
Friendly and efficient!! Thanks Michael!
Response from the owner:Thank you for the great feedback! We’re glad Michael provided friendly and efficient service.
Mike Everette your shop foreman is always super helpful and does a great job!
Response from the owner:Thanks for the review! We're so glad you've had such positive experiences with Mike Everette. He's a valuable member of our team, and we appreciate you recognizing his helpfulness and great work.
Jonathan was great at customer service and providing industry knowledge and advice on how to keep our business safe and compliant!!!
Response from the owner:Thank you for the wonderful feedback! We're thrilled to hear Jonathan provided top-notch service and valuable insights. Keeping your business safe and compliant is always our goal—thanks for trusting Silco!
This was a great training opportunity presented by people who genuinely care about safety. It will no doubt prove valuable to us to m the coming months and years!
Response from the owner:We're so glad the training was valuable to you. Our team truly cares about making a lasting impact when it comes to safety, and it’s great to hear it resonated. We appreciate you being part of it!
Tech Shawn was diagnosed the problem and scheduled repair of section of piping for the next day.
Response from the owner:Thank you for sharing! We're glad Shawn was able to quickly diagnose the issue and get the repair scheduled right away. We appreciate your confidence in Silco!
Response from the owner:Thank you for the 5-star review! We appreciate your support and are glad you had a positive experience.
Great customer service. Will 100% utilize their services again in the future.
Response from the owner:We truly appreciate your review and look forward to serving you again in the future!
After a really rocky start with scheduling and an absent sales rep after signing, I had a very positive experience with the install team. They were on punctual, very neat, and very responsive to my questions about everything. Richard L and Dakota were a joy to work with and I would recommend them to anyone. The install teams communication, work, and desire to get the job done efficiently, quickly and neatly are second to none.
Response from the owner:Thank you so much for your kind words and for sticking with us through a bumpy start. We’re thrilled that Richard and Dakota delivered such a positive experience during your install. They take pride in their work, and we’ll make sure your praise is passed along to them. We appreciate your recommendation and your feedback — it helps us grow and continue to improve. Thanks again for choosing Silco!
Jason Myers does a fantastic job. Our dealership is lucky to have a professional rep like him. Thank you for ensuring our fire extinguishers are replaced and keeping us safe!
Response from the owner:Thank you for the wonderful feedback! We’re proud to have Jason on our team and are glad to hear he’s helping keep your dealership safe and taken care of. We appreciate your continued trust in us!
Jason is always great. Extremely knowledgeable. Always willing to help with any issues we have any time day or night. Luck to have him as our Silco tech.
Response from the owner:Craig, thank you so much for the 5 star review about your experience with Jason. We agree with you about being lucky, we feel the same way about having him on our team. Let us know if we can help you with anything else. Stay safe!
Jason Myers is always very efficient, professional, and kind when he comes to our office!! Thank you!!
Response from the owner:We’re so glad to hear that Jason continues to make a great impression during his visits! His professionalism and kindness truly reflect the standard we aim for. Thanks for sharing your experience!
Been using Jason Myers for a couple years. Great customer service, great communication and always on time. Couldn't be happier.
Response from the owner:We're thrilled to hear you had such a wonderful experience with Jason! We will pass along your feedback to him. Thank you for sharing!
Matt Reuter was absolutely great. Easy to get ahold of and he did fantastic work. Matt is one of those guys that companies need to hire for life
Response from the owner:Thanks Willis, we love this 5-star review! Matt is awesome and we are lucky to have him at Silco. Thank you for taking the time to let us know about your experience!
Always great service! Johnathan is always friendly and helpful. Highly recommend!
Response from the owner:Thank you so much for the 5-star review and the nice words about Johnathan. We appreciate the recommendation!
We are a Silco customer and have been for many years. Our service technician Jonathan Winston is amazing. He has been servicing our business for may years, he is very professional, courteous and thorough. He discusses with us of everything that he has serviced and advises us of any changes. Thank you Jonathan for making sure our employees, customers and business is safe.
Response from the owner:Hi Angel, thank you for trusting Johnathan and Silco to keep you safe and in compliance over the years. We really appreciate the 5-star review and the kind words about the service you received. Johnathan will be excited to read this review!
Johnathan Winston was great! Got his work done quick and efficient. Would highly recommend. Very nice Gentlemen.
Gabriel Morrison
at Dodd's Memorials
Gabriel Morrison
at Dodd's Memorials
Response from the owner:Thank you for the review for Johnathan's quick and efficient work Gabriel. We love to hear that our customers have great relationships with our technicians and would recommend them to others! We appreciate the 5-star rating.
Jason Myers was great to work with. Very personal and professional. Great service .
Response from the owner:Thank you so much for letting us know how great Jason was to work with! We appreciate the 5 star rating and the kind words about his service. Stay safe!
Tom was very knowledgeable and polite took care of all our needs with fire extinguishers
Response from the owner:Hi Ken - Thank you so much for letting us know and for the 5 star rating for Tom!
Tom Wickert was very professional and quick and efficient service.
Response from the owner:Hi Joshua, thank you for the kind words about Tom. We're happy to hear he took great care of you. We appreciate the 5 star review!
Great service highly recommend!!
Response from the owner:Thank you for the recommendation and the 5 star review Gregory!
Our Multi Church Organization had to certify all of our fire suppression systems at multiple locations and Bill Noveske took care of us quickly and professionally! I would recommend them to anyone!
Response from the owner:Hi Dan, thank you for the 5 star review and the kudos for the work at multiple locations on your fire suppression systems. Bill is awesome and you will always receive top notch service from him. We appreciate the comments and the time you took to leave us a review. Stay safe!
Silco was extremely responsive in terms of both pricing and onsite service. They did an excellent job coordinating with the jobsite in order to get the job done quickly and efficiently. Highly recommend.
Response from the owner:Thank you for the 5 star review Kevin! We appreciate your comments about the efficient onsite service and pricing, and that you would recommend us to others.
Great service and friendly techs. Pleasure to do business with them
Response from the owner:Thank you so much Larry, we really appreciate it!
As always the service was awesome. We really enjoy our relationship with Travis. He always stays in touch, follows up and gets the job done
Response from the owner:Thanks Alfred, having a good relationship with your technician makes a difference! We're happy to hear that Travis takes great care of you, and he will be excited about this 5 star review!
Hired Silco to do the full fire and alarm systems inspection for my church. They were very professional and answered all my questions during the inspection. Walked me through the process as they found deficiencies and were able to address several issues while still on site. The scheduling department was great in working with me to start the inspections as early as 6:30 and the billing department provided estimates on the additional issues they found within 30 mins. of the inspections. Great service and teamwork all the way around.
Response from the owner:Teamwork is the way we get things done at Silco Tracie. There are so many amazing people behind the scenes supporting our techs in the field and in the end, our customers get the best service. Thank you so much for the 5 star review and the kind words about our team.
They call every year to schedule and make sure we are up to date, I don't need to remember. Everyone that comes out is great with our follow up date to keep all our truck moving.
Response from the owner:We try to make it as easy as possible for you Tedd, which includes calling ahead when you're due for service. It's one less thing you have to keep track of or worry about! Thank you for the 5 star review. Stay safe!
Jordan did a great service today. He was on-time, quick and efficient. I highly recommend.
Response from the owner:Thank you for saying you would recommend our services, we really appreciate the 5 star review! Jordan will be happy to see this review for his work.
Great service, fast efficient and affordable. Tony was great, very knowledgeable, courteous and processional.
Response from the owner:Tony will really appreciate the 5 star review, thank you so much!
We had Tony Lupico check our fire extinguishers and our lights at our boutique hotel. He was so nice, professional and knowledgeable. We enjoy working with Silco and we would welcome him back anytime!
Response from the owner:Hi Constance, we believe we have the best people in the industry and it shows with reviews like this. Tony will always take good care of you with a smile on his face. Thank you for taking the time to let us know about your experience with Tony and Silco, and for the 5 star rating.
Anthony replaced a residential garage door spring for me. Professional, quick, competitive price.
Response from the owner:Thank you so much for leaving us a review Alan, we appreciate the 5 star rating and the kudos to Anthony for the work he did on your garage door!
Silco Fire & Security is there when you need them. Thank you.
Response from the owner:Thank you so much! We appreciate the 5 star review, and you're right - we're always here when you need us!
Silco Fire & Security is a top notch professional company.
Quick response time and excellent communications.
Thank You!
Quick response time and excellent communications.
Thank You!
Response from the owner:You are very welcome Allan, and thank you for the kind words about our company and the the 5 star review! Let us know if you need anything, we're always here when you need us.
the guys were on time and very thorough, good job
Response from the owner:Thank you Tony, one of our Core Values is "Be Prompt", and we understand your time is valuable so we show up when we say we will to avoid any disruption for your business. We appreciate the 5 star review!
Dan took time to explain what he did and what will be taking place in the next few years. He was kind and easy to work with, and always has.
Response from the owner:We really enjoy sharing information with our customers, it makes things easier to understand, and you're better prepared in the event of an emergency. Thank you for the 5 star review, and the nice words about Dan's visit.
Great place costumer service over the top thanks Antony Rosario for your help
Highly recommend
Highly recommend
Response from the owner:Hi Garymar, we appreciate the 5 star review and Anthony will really love this as well for the service he provided you. Thank you for taking the time to let us know how we did!
The service guys from this company are always looking out for us. They do a great, thorough job every time. The young man today was very knowledgeable and polite and professional. They have been servicing our flower shop for 18 years.
Response from the owner:Hi Leslie, thank you so much for trusting us for 18 years! We're always happy to help out and make sure you are in compliance and ready for any emergency. We appreciate the 5 star review, and for taking the time to let us know about your experience. Stay safe!
I greatly appreciate the scheduling process for our fire suppression systems! Dan is flexible in scheduling and has an excellent on time installation record.
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
Response from the owner:We will always try to work around your schedule and do our best to schedule when it's convenient for you Tracey. Dan will appreciate the great 5 star review and our scheduling team will be happy that the work they do is appreciated. Let us know if you need anything else!
PJ was at our location today & did a great job! Very friendly and Silco is very lucky to have him working for them!
Response from the owner:Thanks for letting us know Char! We appreciate it!
Ben Humphreys was an awesome technician. He was super nice and explained all the rules of fire safety. Great guy, deserves a raise!
Response from the owner:Jeff, we're happy to explain whatever we can to our customers to help them understand their equipment and what to do in an emergency situation. We appreciate you taking the time to write this review about Ben. About the raise - I'll put in a good word for Ben on your behalf!
Ben H was a great guy and didn’t mind answering questions! Awesome experience
Response from the owner:Adam, our techs love to educate our customers and answer questions about their systems. The more you know about your equipment, the better prepared you'll be in the event of an emergency. Thank you for letting us know, Ben will appreciate the 5 star review.
When my electronic gate malfunctioned I called Silco. I had always used a different company for any gate issues but they had closed down and Silco took over their client list. I was somewhat reluctant because I have never used this company before. I was quickly put at ease after talking with Travis at Silco! Just from my explanation of what my gate was doing he was able to pinpoint the issue! He sent technicians out to assess the problem and they explained in detail what the problem was that was causing the gate to malfunction. A part needed to be ordered but Travis wasn’t comfortable making us wait so he went above and beyond to locate the part asap! The technicians (knowledgeable, personable and professional!) had my gate up in running in no time!! The weather was terrible the day they repaired the gate, raining and snowing, I asked the technician if he’d rather wait until the weather cleared up but he said it was no problem at all! And the cost was very reasonable!! I highly recommend this company!! While I’m sorry a business closed, I’m very happy that Silco now handles their clients! They definitely go above and beyond in customer satisfaction! It was a pleasure doing business with them from the first phone call to the completion of the job!! They will have my business for any future issues!
Response from the owner:Thank you so much Randell, this was such a great review to read because we enjoy hearing about the dedication that our technicians exhibited to get the job corrected and fixed. While we are sad too, that another company no longer is there to help you, we're happy that we could step in and help you with your automatic gate and get you up and running quickly. We will always be here to help or answer questions if you need us. Thank you for the wonderful review about our technicians and our company, and for the 5 star rating!
Silco employees are always very professional and friendly. Mark comes to Holland Gardens every year with a smile on his face. He is very punctual and completes his work in a timely manner.
Response from the owner:John, that statement couldn't be more true if we wrote it ourselves. Silco is a great company to work for and the employees radiate that happiness and professional attitude to our customers. Thank you for taking the time to write this review.
Kyle was in our office today to run sensitivity smoke detector testing - polite, courteous, performed task efficiently and professionally.
Response from the owner:Terri, we understand that while we're there, you still have to run a business so we try to be as courteous as possible. Thank you for letting us know how great Kyle was today, and for the 5 star review!
Stellar and quick service as per usual. HIGHLY recommended
Response from the owner:Thank you so much for the 5 star review, we appreciate your recommendation as well.
Brian Partee is a great guy. He stopped in said he would get our fire extinguisher in order.
Response from the owner:Jeff, we know that Brian will make sure your fire extinguisher will be ready if you ever need to use it, we're hoping that you never have to. Thank you for letting us know, and for the 5 star review! Stay safe.
Mark Cleland was professional and efficient.
Response from the owner:Thank you so much!!
Ben was the best. Thank you.
Response from the owner:Thank you for saying that about Ben and the experience you had with him. Our Technicians enjoy reading the reviews that are left for them. Let us know if you need anything else!
Ben Humphries did our inspection and he was phenomenal! Quick, efficient and extremely knowledgeable. Great Customer service skills.
Response from the owner:Hi Terrance, thanks for letting us know about your experience with Ben. We really appreciate the feedback and the 5 star review!
Ben Humphreys was super helpful and helped us out a lot
Response from the owner:Thank you Tyler, we know that Ben will be excited to read this review. Thanks again for letting us know. Stay safe!
Great service from Mark- thorough, professional and friendly.
Response from the owner:We appreciate the 5 star review about Mark and the service he provided. Thank you for taking the time to let us know! Stay safe!
Had questions for upper management on work done, left request for a follow up phone call, never heard back. Service has been good, seems like let down from that level up. Did not see where there was a customer service line to call or a contact person in corporate.
Eddy's Bike Shop
Jim Ruggles, owner
Eddy's Bike Shop
Jim Ruggles, owner
Response from the owner:Hi Jim, we apologize for not having someone follow up with you about your phone call request. The number to our Cleveland office is (216) 252-3851, you can find our address, hours of operation and more 24/7 on our website at silcofs.com. I will forward this info to the manager to see what may have happened. We appreciate you bringing this to our attention.
Bill did a great job. Showed up early and was very efficient and friendly.
Response from the owner:Hi Sam, "Be Prompt" is one of our core values and looks like Bill hit it out of the park on this one! Thank you for letting us know about your experience, and for the 5 star review!
Brandon was a great help. He is courteous, thorough and knows his job well. He did a huge project of replacing all of our exit signs and recently did service on our kitchen hood. Definitely would recommend. We appreciate all Silco has done for our business.
Response from the owner:Thank you Veronica, we appreciate you as a customer! You know everything will be done by the book when Brandon is there. Stay safe!
Mark Cleveland… top notch, super helpful, knowledgeable, and very quick to respond. Thank you for all of your help!
Response from the owner:Thank you so much Junisha! We appreciate the wonderful comments about Mark, and for the 5 star review.
Mark Jackson did a wonderful job. Very professional and friendly.
Response from the owner:Thanks so much Nick, we appreciate the 5 star review and the nice comments about Mark.
Joe was professional and worked quickly to find the best solution for our broken garage door. We highly recommend!
Response from the owner:Thank you Allison! We love that Joe found a solution for your garage door and that he left a great impression on you. Let us know if you need anything else!
