Silco Reviews & Testimonials
Brett showed up and got it done fast and even showed me how to do a little preventative maintenance like replacing my smoke alarm give that man a raise
I was a walk-in and Mike Everette set-up our fire extinguishers extremely quick, it was impressive!
Response from the owner:Thank you for stopping by and sharing your experience! We’re glad Mike was able to help you quickly and efficiently. We appreciate your kind words and the opportunity to keep you protected!
Derek and Jim were amazing, professional and courtesy.
Response from the owner:Thank you for sharing your experience! We’re glad to hear Derek and Jim provided such professional and courteous service. We’ll be sure to share your feedback with them and the team—your trust means a lot to us!
We’ve been working with Silco for years, and they continue to exceed expectations! Derick and Jimmy recently serviced our new office and did an absolutely fantastic job. They came fully prepared with accurate information from our new building survey, explained exactly what we needed, and even upgraded a few of our hydrants at no charge. Their professionalism, attention to detail, and commitment to safety give us complete peace of mind.
It’s great knowing our building is in such capable hands.Thank you, Silco team!
It’s great knowing our building is in such capable hands.Thank you, Silco team!
Response from the owner:Thank you so much for your kind words and continued trust in Silco! We’re thrilled to hear that Derek and Jimmy delivered the level of professionalism and care we strive for on every job. Providing peace of mind and ensuring your systems are ready when needed most is what drives our team every day. We truly appreciate your partnership and look forward to serving your new facility for years to come!
The staff here was beyond helpful! So kind, understanding and professional! Highly recommend!
Response from the owner:We’re happy to hear our staff could make such a positive impact. Thanks so much for the recommendation!
Gene Smith was absolutely wonderful to work with to get new accounts set up! Highly recommend because of great service & customer service 🙂
Response from the owner:Thank you for sharing this! We’re so glad Gene was able to make the process smooth and provide great service. We’ll be sure to share your kind words with him!
Robert Roush is the bees knees! Fantastic communication, quick to get the job done and always a great time having him at our facility. 100/10 recommend Silco to anyone who needs their services!
Response from the owner:Thank you for the wonderful feedback! We’re proud to have Robert on our team and will be sure to pass this along to him. We appreciate your recommendation and look forward to continuing to serve you!
Richard and Heath are very knowledgeable and provide a Great educational program.
Response from the owner:Thank you for the kind words! We’re glad to hear Richard and Heath’s knowledge made the program so valuable. We appreciate you choosing Silco for your training.
Heath and Richard at the Columbus Training Center are a wealth of knowledge about fire protection systems. The Fire Department training was the most valuable training I have obtained about fire protection systems thus far.
Response from the owner:Thank you for the amazing feedback! We’re proud to hear the Columbus Training Center provided such valuable insight into fire protection systems. Heath and Richard will be glad to know their knowledge made a lasting impact. We appreciate your trust in Silco.
Great experience and training with Heath and Richard.
Response from the owner:We’re so glad to hear you had a great training experience with Heath and Richard! Thank you for trusting Silco for your fire protection training.
Just attended Silco Fire training safety course. This is such a great asset for firefighters. Heath and Richard were very educated and professional with their presentation. Would definitely recommend this for anyone wanting to learn more about fire protection systems.
Response from the owner:Thank you for the wonderful feedback! We’re proud to hear you found the training course such a valuable asset. Heath and Richard will be glad to know their knowledge and professionalism made an impact. We appreciate your trust in Silco for fire protection training.
Attended class at the Silco Fire & Security training center in Columbus. Richard and Heath were knowledgeable, approachable and fun!
Response from the owner:Thank you for attending training at our Columbus center! We’re glad to hear Heath and Richard made the class both informative and enjoyable. We appreciate your trust in Silco for fire and security education.
Heath and Richard were excellent instructors explaining how an alarm system works and designed. They also explained the proper way to shutdown a system after an emergency.
Response from the owner:Thank you for sharing this feedback! We’re glad Heath and Richard were able to provide clear, practical instruction on alarm system design and shutdown procedures. We appreciate you trusting Silco for your training.
Heath and Richard were great instructor and really knew their trade. Able to answer any questions. Also able to show very good demonstrations that we normally would not get to see anywhere else.
Response from the owner:We’re thrilled to hear Heath and Richard made the class so valuable with their knowledge, Q&A, and unique demonstrations. Thank you for trusting Silco with your training!
Heath and Richard were very informative about the systems that I deal with all the time at work.
Response from the owner:We’re so glad to hear Heath and Richard’s training was informative and directly connected to the systems you work with every day. Thank you for trusting Silco for your training!
Heath and Richard did a fantastic job of demonstrating and instructing on the operations of their systems and services as it pertains to Fire Departments. Very informative class!
Response from the owner:Thank you for the wonderful feedback! We’re glad to hear Heath and Richard provided a fantastic, informative class. We appreciate your fire department’s trust in Silco for this important training.
Just completed the fire department training that Silci offers….the class was very helpful for appropriately managing sprinkler and fire alarm systems; Heath and Richard were great instructors and definitely subject matter experts!
Response from the owner:We’re so glad to hear the training was helpful in managing sprinkler and fire alarm systems! Heath and Richard will be thrilled to know their expertise made such an impact. Thank you for trusting Silco with your fire department’s training.
Keith and Richard were very knowledgeable in fire detection and suppression systems. This class should be mandatory for all new hires in the fire service.
Response from the owner:Thank you for the great feedback! We love hearing that the training is valuable enough to recommend for all new hires—thank you for trusting Silco with your fire service education.
Our FD participated in a fire alarm systems training at this location. Heath and Richard were the instructors. These 2 did a great job instructing and going in depth into each category of the class. Their passion for what they do was extremely evident. Thank You!
Response from the owner:Thank you for sharing your experience! We’re thrilled to hear Heath and Richard’s passion and expertise made such an impact during your fire alarm systems training. We truly appreciate your FD trusting Silco for this important education.
Heath and Richard did an outstanding job teaching fire protection systems. Definitely will pass on this experience to other fire department members.
Response from the owner:Thank you for the great feedback! We’re glad to hear Heath and Richard delivered an outstanding class and that it was valuable to your fire department. We appreciate your trust in Silco for fire protection training.
Response from the owner:Thank you for the 5-star review! We truly appreciate you trusting us with your fire and security needs.
Richard and Heath at the training center were great, very knowledgeable with real world experiences. Clearly passionate about their trade
Response from the owner:Thanks so much for the feedback! We’re thrilled to hear Richard and Heath made the training valuable with real-world insights. They’re truly passionate about the trade, and we’ll be sure to pass this along. We appreciate you choosing our Training Center!
Attended a fire alarm and sprinkler training at the Columbus branch. Heath and Richard are great educators. The program is very educational.
Response from the owner:Thanks for attending the fire alarm and sprinkler training at our Columbus branch! We’re so glad you found the program educational. Heath and Richard are excellent educators, and we’ll be sure to share your kind words with them.
10/10 experience. Great knowledge and training. Huge thanks to Heath and Richard for their great class.
Response from the owner:Huge thanks for the 10/10 review! Heath and Richard bring both knowledge and passion to every class, and it shows. We’ll be sure to share your praise with them!
Heath and Richard are great instructors and the material they presented is very useful to our job.
Response from the owner:Thank you for sharing! We’re glad to hear Heath and Richard’s instruction was helpful and that the material will support you on the job. We’ll be sure to pass your feedback along.
Took a class at the Columbus Training Center with Heath and Richard. Those guys are very knowledgeable and put on an amazing class with demonstrations, hands-on training, and more. I would recommend this class to any fireman to better understand fire pumps and fire alarm systems.
Response from the owner:Thanks for the great review! Heath and Richard’s goal is to make every class engaging and practical with hands-on demonstrations. We’re glad you found it valuable and would recommend it to other firemen.
Richard and Heath were great, very knowledgeable, and easy to learn from. The training facility is incredible!
Response from the owner:Thank you for the wonderful feedback! We’re so glad you enjoyed the Columbus Training Center class. Heath and Richard are passionate about combining knowledge with hands-on training, and it’s great to hear you’d recommend it to others.
Heath and Richard provided excellent fire protection system training.
Response from the owner:Thanks for the great review! Heath and Richard are committed to delivering excellent training, and we’re glad it came through in your experience.
Great training, Heath and Richard are both knowledgeable and welcoming.
Response from the owner:Thanks for sharing your experience! Heath and Richard combine knowledge with a welcoming approach to make every training session valuable.
Heath and Richard were awesome instructors. I highly recommend this course for anyone in the fire service industry.
Response from the owner:Thank you for the wonderful feedback! We’re glad you enjoyed the course and found Heath and Richard to be awesome instructors. We appreciate your recommendation to others in the fire service industry.
Heath and Richard were great
Response from the owner:Thank you! We’re glad to hear you had a great experience with Heath and Richard.
Great class. Heath and Richard were very knowledgeable. Would highly recommend!
Response from the owner:Thanks for the kind words! Heath and Richard bring real-world knowledge to every session, and we’re happy to hear you’d recommend the class to others.
Training with Heath and Richard
Response from the owner:Thanks for joining the training! Heath and Richard are passionate instructors, and we’re glad you had the chance to learn from them.
Heath and Richard did a great job with teaching sprinkler systems
Response from the owner:We’re so glad you enjoyed the training! Heath and Richard take pride in making sprinkler system education clear and practical.
Richard and Heath were absolutely amazing. Training was very informational
Response from the owner:Thank you for your feedback! We’re glad to hear Richard and Heath were amazing and that you found the training informational.
Robert Roush was very friendly and efficient
Response from the owner:So happy to hear this! Robert takes pride in delivering great service, and he’ll be thrilled to know his efforts made a positive impact.
Robert Roush was very professional when he visited us.
Response from the owner:Thanks for sharing! Professional service is what we strive for, and Robert will be pleased to know he delivered that during your visit.
Always a great experience with Silco. Kyle, Jimmy, and Masheeakh have all been very knowledgeable and helpful.
Response from the owner:Thank you for the kind words! We’re thrilled to hear Kyle, Jimmy, and Masheeakh have been knowledgeable and helpful. We appreciate your trust in Silco!
Columbus Silco training center was great facility ! Heath and Richard were great instructors . Definitely a super awesome class for fire departments or any business wanting to know more about alarm panels and supression systems.
Response from the owner:Thank you for the wonderful feedback! We’re glad you enjoyed our Columbus Training Center and found the class valuable. Heath and Richard will be happy to know their instruction was helpful for both fire departments and businesses.
Keith and Richard were great. They worked well together. Time well spent. Great facility. Highly recommended.
Response from the owner:Thanks for the great feedback! Keith and Richard make a strong team, and we’re thrilled you had such a positive experience at our facility. We appreciate your recommendation!
Heath and Richard were incredibly knowledgeable on alarm panels and extinguishing systems. They explained in detail how each system worked, and answered all questions thoroughly.
Response from the owner:Thanks for the great review! Heath and Richard’s knowledge and thorough approach to alarm panels and extinguishing systems are exactly what make the training impactful.
Heath and Richard were great
Response from the owner:Thank you! We’re glad to hear Heath and Richard made your experience a great one.
Heath and Richard put in a great class. I learned new information that will help me in my job.
Response from the owner:That’s great to hear! Heath and Richard love helping others gain practical knowledge, and we’re thrilled the class will benefit you in your work.
Great class. The instructors were very knowledgeable about the information they were teaching.
Response from the owner:Thank you for your feedback! We’re glad you enjoyed the class and found the instructors’ knowledge valuable.
Heath and Richard were very knowledgeable. They did a great job providing training.
Response from the owner:Thank you for the feedback! We’re glad Heath and Richard’s knowledge and training made for a great experience.
Great class. Richard and Heath knew their stuff. Learned a lot from these guys. Recommending to the rest of my FD.
Response from the owner:Thanks for the great review! Richard and Heath’s real-world knowledge makes training impactful, and we’re so glad you’ll be recommending the class to your fire department.
Heath and Richard taught a class on alarms and sprinkler systems today. It was fantastic. I learned more today than most of my career.
Response from the owner:Thanks for the fantastic review! Heath and Richard’s goal is to make every class meaningful, and we’re thrilled to hear today’s training on alarms and sprinkler systems stood out as one of your most valuable learning experiences.
Heath and Richard are the best! I wish I could give them 6 stars but Google only let me do 5!!
Response from the owner:Thanks for the glowing review! Heath and Richard always strive to deliver 6-star service. We’ll be sure to share your feedback with them.
Response from the owner:Thank you for the 5-star rating! We appreciate your support.
Excellent facility and training course for fire service personnel. Heath and Richard were awesome.
Response from the owner:Thank you for the kind words! We’re glad you enjoyed the facility and found the course valuable. Heath and Richard will be thrilled to hear your feedback.
Heath and Richard have an amazing class. Their years of experience definitely shows in the instruction. Training props were outstanding
Response from the owner:Thank you for sharing your feedback! We’re glad Heath and Richard’s experience and instruction made such a strong impact, and it’s great to hear the training props added to the value of the class.
Heath and Richard are very detailed and knowledgeable in the alarm & extinguishing systems. Kept us engaged in the training.
Response from the owner:Thanks for the great review! Heath and Richard’s detailed approach and ability to keep participants engaged make their alarm and extinguishing system training especially impactful.
Great class to attend for new and experienced men and women in the fire service. Heath and Richard both made the class very easy to digest. I recommend this class to anyone willing to further their knowledge.
Response from the owner:Thanks for the great review! Heath and Richard’s ability to break down complex topics makes this class valuable for anyone in the fire service. We’re glad you’d recommend it!
Richard and Heath put on a great class at the Columbus training facility.
Response from the owner:Thanks for the great review! Richard and Heath do an excellent job leading classes at our Columbus Training Facility, and we’re thrilled you found it so valuable.
Richard and heath were amazing instructors
Response from the owner:So glad to hear this! Richard and Heath will be thrilled to know their instruction made such a strong impact.
Heath and Richard put on a great class. They are both very knowledgeable in their trade. They took the time to explain everything we went over in class.
Enjoyed the class
Enjoyed the class
Response from the owner:That’s wonderful to hear! Heath and Richard take pride in making sure every topic is explained clearly, and we’re thrilled you enjoyed the class.
Richard and Heath did a great job making the information easily digestible. Would highly recommend this class
Response from the owner:So glad to hear this! Richard and Heath take pride in breaking down complex topics, and we’re thrilled you’d recommend the class.
Awesome Training space and instruction. Heath and Richard were informative and able to present a lot of information easy to understand.
Response from the owner:So glad to hear this! Heath and Richard work hard to make complex topics easy to digest, and it’s great to know you enjoyed the training space as well.
heath and richard were amazing!
Response from the owner:Thanks for the great review! Heath and Richard’s passion for teaching really shines through—we’re so glad you enjoyed the class.
John was so helpful every time he comes to our location at JustStorage thanks John 🙏🏽
Response from the owner:Thanks for the great review! John’s commitment to being helpful on every visit truly represents what we strive for. We’ll make sure he knows his efforts are appreciated.
Jordan sands came out for a scheduled repair and went above and beyond to make sure we were completely covered and taken care of.
Response from the owner:We’re so glad to hear Jordan went above and beyond during your scheduled repair to make sure everything was taken care of. At Silco, we take pride in our team’s commitment to protecting people and property, and feedback like this means a lot.
Response from the owner:Thank you for the 5 stars! We appreciate your feedback and are glad we could help.
Excellent class at the Columbus branch. Learned a lot about fire protection systems. Heath and Richard were awesome
Response from the owner:Thank you for the great feedback! We’re glad you enjoyed the class at our Columbus branch and found it valuable in learning more about fire protection systems.
Heath and Richard were great! Spent the day going over sprinkler and alarm systems in the lab. They made the content extremely practical and understandable for firefighters.
Response from the owner:Thank you for sharing your experience! We’re so glad Heath and Richard made the sprinkler and alarm system training practical and easy to understand. We’ll be sure to pass along your feedback; they’ll appreciate it!
I own a local small business. Maggs professional tree service llc. And would highly recommend the great service they provide making my businessr protected for the unexpected fire. Very knowledgeable and friendly customer service.
Response from the owner:Thank you for your thoughtful review and for trusting Silco to help protect your business! We’re glad our team’s knowledge and customer service made a positive impact. Your recommendation means a lot, and we’re proud to support local businesses like Maggs Professional Tree Service.
Jimmy Derek where awesome friendly and did a great job!
Response from the owner:Thank you for the great feedback! We’re glad to hear Jimmy and Derek were friendly and did an excellent job—we’ll be sure to pass along your kind words to them.
Called today with a battery issue on an emergency light. Tami and her guys, Derek and Jimmy, fixed my issue within half an hour. Derek and Jimmy were professional and quick, a pleasure to have in the office.
Response from the owner:Thank you for sharing your experience! We’re glad Tami, Derek, and Jimmy were able to resolve your emergency light issue so quickly and professionally. We’ll be sure to pass along your kind words to the team—they’ll appreciate it!
Jimmy and Derek are great. Very thorough investigation on our Exit signs, lights, and fire extinguisher. Wonderful to work with. Very professional.
Response from the owner:Thank you for your feedback! We’re glad to hear Jimmy and Derek provided a thorough inspection of your exit signs, lights, and fire extinguisher. It’s wonderful to know they were professional and great to work with.
Derek and Jimmy were very helpful coming to check devices in our dental office. We appreciate you both!
Response from the owner:Thank you for your review! We’re glad Jimmy and Derek provided a thorough inspection and great service.
Derrek and Jimmy were very polite, professional and precise. They are welcome in our office anytime.
Response from the owner:Thank you for the wonderful feedback! We’re glad to hear Derek and Jimmy were polite, professional, and precise.
Friendly and knowledgeable staff and very easy to work with.
Response from the owner:Thank you for your feedback! We’re glad to hear our staff was friendly, knowledgeable, and easy to work with—we truly appreciate your kind words.
Drew is the best! Always look forward to seeing drew during backflow testing 👍👍👍👍👍
Response from the owner:Thanks so much for the great feedback! We’re glad you had a positive experience.
Nick L was fantastic service man. Very thorough and very nice and professional.
Response from the owner:Thank you for sharing your experience! We’re glad to hear everything went smoothly and appreciate your kind words about our service.
We are very pleased with our service. Johnathan Winston always arrives on time, if not early, and is very respectful, professional, and efficient. I highly recommend Silco!
Response from the owner:Thank you for the wonderful feedback! We’re glad to hear Johnathan continues to provide timely, professional service. We truly appreciate your recommendation!
Johnathan W. came to help us with our kitchen hood. He was very knowledgeable about the service being done and was informative.
Response from the owner:Thank you for sharing! We’re glad Johnathan was able to provide knowledgeable and informative service on your kitchen hood.
Nick was fantastic! He was thorough and very informative. Will definitely use the guy again!
Response from the owner:Thank you for the feedback! We’re glad Nick provided thorough and informative service — we’ll be sure to share your kind words with him.
nice price fast service overall is good
Response from the owner:Thank you for the feedback! We’re glad you were happy with the price, speed, and overall service.
Response from the owner:Thank you for the 5-star rating! We appreciate your support and trust in Silco.
Masheeakh is a great service guy! Very efficient!
Response from the owner:We’re glad to hear Masheeakh provided efficient and great service. We’ll be sure to share your kind words with him!
Nick inspects our fire extinguishers and he always does a great job, answers all of our questions, and is very polite!
Response from the owner:Thank you for sharing your experience! We’re glad to hear Nick always provides great service and takes the time to answer your questions. We’ll be sure to pass along your kind words to him!
Polite and keeps everything up to date. I’m very appreciative of the service they provide.
Response from the owner:Thank you for your kind words! We’re glad our team has been able to keep everything up to date and provide the service you can count on. We truly appreciate your support!
Masheeakh did a great job
Response from the owner:Thank you for sharing! We’re glad to hear you had a great experience. We appreciate your trust in Silco!
Colton did a great job; he was very professional and thorough.
Response from the owner:Thank you for your trust in Silco! We’re glad to hear your experience was professional and thorough.
Very happy with Nick Lewis coming out to do our annual fire inspection at my work. Very thorough and went over everything he did.
Response from the owner:Thanks for sharing your feedback! We’re glad Nick provided a thorough inspection and review of everything.
Brett from Silco was very knowledgeable. Thank you Brett for everything.
Response from the owner:Thank you for sharing this feedback! We’re glad to hear Brett was able to help and that you had a great experience with Silco.
Kyle was great servicing our Location this morning at Ohio Valley Goodwill Industries in Woodlawn. He was knowledgeable and respectful during his visit.
Response from the owner:Thank you for sharing your experience! At Silco, we take pride in delivering knowledgeable and respectful service, and we’re glad to hear Kyle represented us so well during his visit to Ohio Valley Goodwill Industries.
We've used Silco for inspecting and maintaining our fire extinguishers for years. And our technician, Robert Roush was very helpful.
Response from the owner:Thank you for trusting Silco over the years for your fire extinguisher inspections and maintenance. We’re glad to hear Robert was so helpful—your continued confidence in our team means a lot!
I took our two fire extinguishers for service this morning. Michael Everette was most professional and polite as he opened the door for me upon my arrival. He also assisted with taking them to my car. We certainly will continue to utilize Silco.
Response from the owner:Thank you for sharing your experience! We’re so glad to hear Michael provided such professional and courteous service. Going the extra mile is what we strive for at Silco, and we look forward to continuing to serve you.
Great experience with Nick Lewis! He was professional, friendly and helpful! Nick explained everything thoroughly and was very efficient. Thank you Nick!!
Response from the owner:Thank you for your feedback! We’re thrilled to hear Nick provided professional, friendly, and efficient service while taking the time to explain everything thoroughly. At Silco, that’s the level of service we aim to deliver every day.
Brett C came out and did a new inspection for us at CAWM. He did an awesome quick job on a big location solo. He was informative, polite and on time. Will be using here forward.
Response from the owner:Thank you for sharing your experience! We’re glad Brett was able to provide a thorough, timely inspection at your CAWM location. His professionalism and dedication reflect the service we strive to deliver at Silco, and we look forward to working with you moving forward.”
I recently purchased a commercial building and was in need of updating my fire/safety equipment. Luckily I came in contact with Cody who was diligent and very up front with pricing and getting the work quoted. After that working with Bobby and Tim on the inspections of the systems and extinguishers was straight forward and easy.
Response from the owner:Thank you so much for sharing your experience! We truly appreciate the opportunity to help protect your new building and look forward to supporting you for years to come.
Robert Roush came out the morning I called and got the inspections done quickly!
Response from the owner:Thank you for the feedback. We’re pleased Robert was able to respond the same morning and complete your inspections efficiently. Please let us know if we can support you further.
Gerald was easy to work with and thorough!
Response from the owner:Thank you! We’re glad to hear Gerald was thorough and easy to work with.
Once again Gerald was on time and quickly and efficiently was able to get my six month suppression inspections done.
Response from the owner:Thank you for your feedback! We’re glad Gerald provided timely and efficient service for your six-month suppression inspections. We appreciate your continued trust in Silco!
Response from the owner:Thanks so much for the 5-star rating! Your trust means a lot to us.
I just wanted to give some kudos to two of your techs: Thomas Arrington and Nic Lenzer.
Both of them were friendly, well-dressed, and a pleasure to deal with when coming to Ohio Valley Goodwill for our annual inspections of 4 of our buildings.
I am new to my position and both were very knowledgeable about Silco and our systems.
I appreciate them and their professional manner!
Thank you!
Both of them were friendly, well-dressed, and a pleasure to deal with when coming to Ohio Valley Goodwill for our annual inspections of 4 of our buildings.
I am new to my position and both were very knowledgeable about Silco and our systems.
I appreciate them and their professional manner!
Thank you!
Response from the owner:Thank you for the wonderful feedback! We’re glad Thomas and Nic made such a positive impression during your inspections. Their professionalism and knowledge reflect the standard we strive for at Silco. We truly appreciate your kind words and look forward to continuing to support you and Ohio Valley Goodwill.
Great service
Response from the owner:Thank you! We’re thrilled you had a great experience. We appreciate the chance to keep you protected.
Gerald made our routine fire suppression inspection a breeze. I'm glad to know he'll be back to do the next one.
Response from the owner:Thank you for the feedback! We’re glad Gerald made your inspection easy and look forward to having him back for the next one.
Such fast and kind customer service getting my fire extinguisher inspected today. Thank you!
Response from the owner:Thank you! We’re so glad you had a great experience with your extinguisher inspection. We appreciate your kind words and the chance to keep you protected.
J Sands called in early morning of 8/31/25. Found issues with water in strobe and pull station. Replaced with new and reset system. Troubleshooting and got our system back in running status. Worked very well with us got us back up working alarm service
Response from the owner:Thank you for sharing! We’re glad he quickly resolved the issue and got your alarm system back up and running. Your safety is always our priority.
Response from the owner:Thank you for the 5-star review! We appreciate your support.
Gerald was very professional and helpful through the process. Got the test done quickly and accurately
Response from the owner:Thank you for sharing your feedback! We’re glad to hear Gerald provided professional, helpful service and completed your test quickly and accurately.
Bobby was in our office 8.27.25 and updated exits lights and fire extinguishers. He was very professional and completed the service in a timely manner. We would highly recommend him and will use his company services in the future.
Response from the owner:Thank you for your wonderful feedback! We’re glad to hear Bobby provided professional, timely service updating your exit lights and fire extinguishers. We truly appreciate your recommendation and look forward to serving you again in the future.
Patrick did a very thorough job walking the building and coordinating our extinguishers for our trucks as well
Response from the owner:Thank you for sharing your experience! We’re glad to hear Patrick was thorough and helpful in coordinating both your building and truck extinguishers.
Robert panko Gave me great service and great advice. We were having multiple problems for a considerable time span and he spend the time and has the knowledge and interest to fix the problems?
Response from the owner:Thank you for sharing your experience! We’re so glad Robert Panko was able to provide great service and advice. His knowledge and dedication make a real difference, and we’re happy he was able to resolve the ongoing issues for you.
Robert was sufficient and kind
Response from the owner:Thank you for your feedback! We’re glad Robert provided kind and helpful service.
Great service. Very informative and thorough. Thank you
Response from the owner:Thank you for the great feedback! We’re glad you found our service informative and thorough. We appreciate you choosing Silco!
It’s a good feeling when you can call a company out for service and the person they send really knows their job. They explain what there doing every step of the way. They make you feel comfortable a they do a good job in a timely manner. Masheekh Settles thank you for the great experience your customer service rocks.Express Wings..
Response from the owner:Thank you for sharing your experience! We’re glad Masheekh was able to walk you through the process, answer your questions, and complete the job efficiently.
Amazing customer service, very knowledgeable tech masheekah settles!
Response from the owner:Thank you for the great feedback! We’re thrilled to hear Masheekah provided such excellent service—her knowledge and customer care make all the difference!
I attended a training course at Silco Fire and security for fire department training. The course was very informative, and exceeded my expectations. I feel more confident in fire alarm systems , and sprinkler systems. Our instructor did an Amazing job. I highly recommend.
Response from the owner:We’re thrilled to hear the course exceeded your expectations! It’s great to know you’re leaving with more confidence in fire alarm and sprinkler systems. We appreciate your recommendation and are glad you enjoyed the training!
I took a fire alarm and sprinkler system training class at Silco through my fire department and learned a great deal of valuable information. The trainer, Heath McNamee, was extremely knowledgeable, friendly, and helpful throughout the entire class. I will be going back to work with a much greater knowledge of these systems. I definitely recommend this class.
Response from the owner:We’re so glad you enjoyed the training! Heath does a fantastic job making the material both informative and practical. We appreciate your recommendation and are glad you’re leaving with valuable knowledge to take back to your department!
Gerald G is the best! He is very knowledgeable and helpful. We are super happy with the service we get from Silco!
Response from the owner:We’re so glad to hear this! Gerald is a great part of our team, and we’re happy he’s been able to provide you with such excellent service. Thanks for sharing your feedback!
Mike was so helpful in getting my fire extinguishers back and up to code/date. When I looked Silco up on Google, I wondered how they had such a perfect 5-star rating. The interaction I experienced from speaking with a customer service representative to working with Mike would align perfectly with the 5-star rating they have earned. Thanks, Silco, for the support and insight.
Response from the owner:Thank you for the kind words! We’re so glad Mike and our team could provide the service and support you needed. It’s great to know your experience reflects the standard we strive for every day!
Silco has been managing our fire protection for years and they always deliver top notch service. From scheduling to repairs to recurring inspections, I know that I can count on them to deliver timely service of the highest quality. Gerald Gillespie is our main inspector and service tech and he’s always sure to keep himself familiar of any issues or concerns and keeps our site up to date without any extra effort on my part.
Response from the owner:We are so grateful for your positive feedback regarding Silco's fire protection services. It's fantastic to know that our commitment to timely, high-quality service, from scheduling to inspections and repairs, consistently meets your expectations. We especially appreciate you highlighting Gerald's dedication to staying informed and keeping your site up-to-date effortlessly for you. We value your trust in Silco and look forward to continuing to provide you with excellent service.
Response from the owner:Thank you for the fantastic review! We're thrilled to hear you had a great experience with us. Your feedback is much appreciated, and we look forward to serving you again!
Response from the owner:Thank you for the 5-star review! We're grateful for your support.
Mike Everette did a great job with the small extinguisher service we requested. Everything was quick and very professional!
Response from the owner:Thanks for the great feedback! We’re glad to hear Mike provided quick and professional service. We’ll be sure to pass along your kind words.
We have been using Silco for our fire safety for years at our location. They have always been excellent to deal with! Robert Roush was so helpful for our yearly inspection. Not only did he communicate very well with what our needs where he also came back when he said he would to replace and finish the inspection. He also took the time to go over the invoice in case I had any questions. He was very polite and knowledgeable. Thank you Robert for helping our team and keeping us safe
Response from the owner:Thank you for the thoughtful feedback and for trusting Silco over the years! We're so glad to hear Robert took great care of you during your inspection.
Gerald was knowledgeable and performed his job in a professional manner.
Response from the owner:Thanks for the great feedback! We're glad to hear Gerald delivered knowledgeable and professional service.
Great service and such a friendly environment he create.
Thank you so much for all the help
Thank you so much for all the help
Response from the owner:Thank you for the kind words! we appreciate your trust in Silco!
Been customer for 25 years
Excellent service through out
Keep it up
Excellent service through out
Keep it up
Response from the owner:Thank you for being a loyal customer for 25 years! We're grateful for your continued trust and support. We'll do our best to keep delivering the excellent service you deserve!
Gerald G. and Brent L. were very professional and courteous. They answered all my questions in a friendly matter.
Response from the owner:ChatGPT said:
Thank you for the great feedback! We're glad to hear Gerald and Brent provided professional and courteous service. We'll be sure to pass along your kind words — they’ll appreciate it!
SILCO has been servicing our extinguishers for more than 10 years. Always ready to help.
Response from the owner:Thank you for your continued trust over the past 10+ years! We're proud to be your partner in safety and always ready to help when you need us. We truly appreciate your loyalty!
Mike was so kind and efficient! Extinguishers are tagged and ready to go!!!
Response from the owner:Thanks so much for the great feedback! We're thrilled to hear Mike took care of everything quickly and kindly.
Mike did a great job helped me get all of my fire extinguishers reset so we are good to go
Response from the owner:Thanks for the great feedback! We’re glad to hear Mike was able to get everything taken care of and get you all set. We’ll be sure to pass this along to him!
Excellent class. I will recommend this to others. Heath McNamee was a great instructor.
Response from the owner:Thank you for the great feedback! We’re so glad you found the class valuable and that Heath made a strong impression. We appreciate your recommendation — it means a lot!
They aren't the cheapest but they aren't the most expensive either. We enjoy the freedoms of not being bound by contracts. They are incredibly thorough, reliable and efficient.
Response from the owner:Thank you so much for your thoughtful feedback! We take pride in being thorough, reliable, and efficient — and we’re grateful to have earned your trust!
SILCO F&S Dayton have been a very professional team to work with; they are very thorough and have been readily available to meet this customer’s needs!
Response from the owner:Thank you for the kind words! We're proud of our Dayton team and thrilled to hear they've been meeting your needs with professionalism and thorough service. We truly appreciate your partnership and look forward to continuing to support you!
Massheakh inspected our four fire extinguishers yesterday swiftly and with professional courtesy. He has represented Silco for the past two visits, and we hope he stays with them because he has instilled trust and gratitude, here.
Response from the owner:Thank you for sharing this thoughtful feedback! We're so glad to hear that Massheakh has consistently provided professional and courteous service. Earning your trust and gratitude means a lot to us—and we’re proud to have him representing Silco.
Masheeakh displayed great customer service and extremely knowledgeable about the services you provide and the products you carry.
Response from the owner:Thank you so much for the kind words! We're thrilled to hear that Masheeakh provided such great service and shared his knowledge with you. Let us know if there’s anything else we can do to support you.
Our service provider, Jonathan, is the best. I’ve got enough to think about owning a business and when our service time is due he calls to schedule it. One less thing to worry about is what I need! We are always happy with our Silco provider and it’s a name you can trust!
Response from the owner:Thank you so much for the kind words! We're thrilled to hear Jonathan is making things easier for you. We’re proud to be a trusted partner for your business!
Had Larry come out here to handle some of our issues and he knocked it out of the park!
Friendly service, very knowledgeable and didn't take up too much of our time. This was an issue that's been hitting us for a while and he completely handled it. Now of course with everything fire system-wise only time will tell if it sticks, but today for sure I'm walking away happy.
Friendly service, very knowledgeable and didn't take up too much of our time. This was an issue that's been hitting us for a while and he completely handled it. Now of course with everything fire system-wise only time will tell if it sticks, but today for sure I'm walking away happy.
Response from the owner:Thank you for the thoughtful feedback! We’re so glad Larry was able to resolve the issue and leave you feeling confident and taken care of.
Chris and Brent were so kind and considerate today. The whole operation went smoothly.
Response from the owner:Thank you so much! We’re happy to hear that Chris and Brent provided such a positive experience and that everything went smoothly.
Excellent training class. Heath and Richard are very knowledgeable and I highly recommend this class for any fire service personnel.
Response from the owner:Thank you for the great feedback! We're glad you found the class valuable and appreciate the recommendation. Heath and Richard are passionate about sharing their knowledge, and it’s awesome to hear it made a difference for you and others in the fire service!
Richard and Heath in the training center in Columbus are top notch. Excellent class.
Response from the owner:Thank you so much! We're glad you enjoyed the class and had a great experience with Richard and Heath.
Brent lightner Chris harcourt they did a great job and was very friendly
Response from the owner:Thanks so much for your kind words! We're thrilled to hear that Brent Lightner and Chris Harcourt did a great job and were very friendly. We look forward to serving you again in the future!
Kyle Price was the best. Super Thorough with his inspection and let me know everything that was going on. Great to make conversation with and I hope I get them again next time.
Response from the owner:Thanks so much for the great feedback! We're thrilled to hear Kyle provided such a thorough inspection and made the experience a positive one. We’ll be sure to pass along your kind words to him.
I had a great experience with Heath! Up until this point I felt a little overwhelmed when I stepped into a sprinkler room. After this class I feel much better handling myself when these situations occur.
Response from the owner:Thanks for sharing your experience! We're so glad to hear Heath helped build your confidence in the sprinkler room. That’s exactly what we aim for—making sure you leave feeling prepared and empowered.
Gerald and Thomas did a great job for us and made it quick and easy for us!
Response from the owner:Thanks for the shoutout! We're glad to hear Gerald and Thomas made things quick and easy for you. We’ll be sure to pass along the great feedback!
I am highly appreciate with your services what ever i got from you guys from long time but last few years i am coming to your place one of good,aggressive worker & very nice as person & perfect worker & work in clean detailing as my thought he is deserving raise & thank you for your services & appreciated 👍🏼🙏🏼
Response from the owner:Thank you so much for your kind words and continued support over the years! We’re especially grateful for your recognition of our team member’s hard work, professionalism, and attention to detail. It means a lot to hear that our service has consistently met your expectations. We’ll be sure to share your appreciation with the team!
The technician Masheekah was Very knowledgeable, Answered all my questions. 10 out of 10 definitely would recommend.
Response from the owner:Thank you for sharing! We're thrilled to hear that Masheekah went above and beyond. We appreciate your business and trust in Silco!
Mike Everette was very nice and efficient.
Thank you, Mike.
Thank you, Mike.
Response from the owner:Thank you for the feedback! We're glad to hear Mike Everette provided such friendly and efficient service. We’ll be sure to pass along your appreciation—thanks for trusting Silco!
Masheeakh Settles was very helpful and professional.
Response from the owner:Thank you for the kind words! We're so glad to hear Masheeakh Settles was helpful and professional during your service.
Gerald is very professional and explained the testing throughout procedure. I would highly recommend Gerald and Silco.
Response from the owner:Thank you for the great feedback! We're glad to hear Gerald provided a professional experience and kept you informed throughout the testing process.
Our technician Gerald was very thorough, explained what and why on his process. Overall a great experience.
Response from the owner:Thank you for the great feedback! We’re glad to hear Gerald provided a thorough and informative experience.
Masheeakh was great and always is. He responded immediately to our emergency call recently and took care of the problem. Thanks again Masheeakh!
Response from the owner:Thank you for the kind words! We're lucky to have Masheeakh on the team, his quick response and dedication truly make a difference. And thank you for choosing Silco, we appreciate your trust in us!
Friendly and efficient!
Response from the owner:Thank you! We're glad to hear you had a friendly and efficient experience. We appreciate your support!
Larry was a Awesome tech I really appreciated his politeness Fixed are problems
Response from the owner:Thank you! We’re happy to hear everything went smoothly and appreciate you choosing Silco!
Larry really made our day top notch guy 👏
Response from the owner:Thank you for the feedback! We're thrilled to hear Larry made such a great impression! We'll be sure to pass along your kind words.
They are really the best company to go with Matt Reuter was a great tech
Response from the owner:Thank you so much for the kind words! We're thrilled to hear you had a great experience with Matt Reuter! We truly appreciate your support and are proud to be your trusted fire and security partner.
Had our annual fire extinguisher inspection today and everything went smooth and quick as usual. Robert Roush is wonderful to work with each time he is out! We appreciate him!
Response from the owner:Thank you for the kind words! We're so glad to hear everything went smoothly and that Robert continues to provide excellent service. We truly appreciate your continued trust in Silco!
Masheeakh was great! Please send him every time four our services 🤙
Response from the owner:Thank you for the kind words! We're glad to hear Masheeakh provided such a great experience.
Jordan and Daniel were great! Both were very pleasant, friendly, and helpful! I took over the maintenance department at McKinley Health Care 3 months ago and the educated me on where everything was in the building. Great customer service!
Response from the owner:We’re so glad to hear Jordan and Daniel made a great impression. It’s always our goal to deliver friendly, helpful service—and we’re thrilled they could help get you up to speed. We appreciate you choosing us, and we’re here whenever you need support!
Brought in 7 fire extinguishers for service. Aaron was super helpful and efficient. Thanks.
Response from the owner:Thanks for the great feedback! We're glad Aaron was able to help quickly and efficiently. We appreciate you bringing your extinguishers to us and look forward to serving you again!
Robert Roush showed up 15 minutes early to the appointment and was pleasant, prompt and efficient. I would highly recommend Robert and Silco for all of your fire safety needs.
Response from the owner:Thank you for the fantastic feedback! We're glad to hear Robert exceeded expectations with his punctuality and professionalism. We truly appreciate your recommendation and are proud to support your fire safety needs!
Stopped in to get a couple of extinguishers recertified/inspected. As always, service was very prompt and friendly. Mike had me back out the door in no time!!
Response from the owner:We're so glad to hear you had another great experience getting your extinguishers recertified! Thanks for the kind words about our prompt and friendly service, and we'll be sure to pass along your shout-out to Mike. We appreciate your business!
Great technician. Fast and efficient.
Response from the owner:Thank you! We're glad to hear you had a great experience and that our technician delivered fast and efficient service. We appreciate your support!
Great service! Needed a fire extinguisher inspected, they were able to get it done quickly!
Response from the owner:Thank you! We’re happy we could get your extinguisher inspected quickly and provide the service you needed. We appreciate you choosing Silco!
Robert Roush inspected our extinguishers this week, and he was very friendly & easy to work with! He explained everything he was doing, prices, etc & was very quick & efficient! We will use Silco in the future as a result of the great experience we had with him in our large apartment comple!
Response from the owner:Thank you for sharing such great feedback! We’re so glad to hear Robert made the inspection process smooth and straightforward. His friendly approach and clear communication are exactly what we aim for. We’re excited to be your go-to fire protection partner moving forward—thanks again for choosing Silco!
Bobby was very friendly and did an amazing job!!!
Response from the owner:Thanks for the kind words! We’re glad to hear Bobby made a great impression and delivered top-notch service. We’ll be sure to pass along your feedback!
Amazing experience!!! Mike took good care of me as soon as I walked in. Very courteous and respectful, will definitely be going back!
Response from the owner:Thanks so much for the great feedback! We're thrilled to hear Mike made your experience a positive one. We’ll be sure to pass this along to him, and we look forward to welcoming you back soon!
Mike Everette was so very helpful. Definitely coming back
Response from the owner:Thanks for the kind words! We're so glad to hear Mike Everette was helpful — we'll be sure to share your feedback with him. We look forward to seeing you again soon!
Friendly and efficient!! Thanks Michael!
Response from the owner:Thank you for the great feedback! We’re glad Michael provided friendly and efficient service.
Masheeakh Settles just recently took on our account for Silco. He has been great to work with, very communicative, professional, and he had our extinguishers back to us very quickly. He makes things easy for us and has been great with communication. I would recommend their services to anyone who needs fire prevention.
Response from the owner:Thank you so much for the thoughtful review! We're thrilled to hear that Masheeakh has made such a positive impression. His professionalism and commitment to great service truly reflect our values at Silco. We appreciate your recommendation and look forward to continuing to support your fire prevention needs!
Masheeakh Settles is such a great friendly worker. Great service as well.
Response from the owner:We really appreciate you taking the time to leave this review! It's great to know that Masheeakh provided you with friendly and great service. We believe in the importance of both! Thank you for your feedback.
Mike Everette your shop foreman is always super helpful and does a great job!
Response from the owner:Thanks for the review! We're so glad you've had such positive experiences with Mike Everette. He's a valuable member of our team, and we appreciate you recognizing his helpfulness and great work.
Scott M. Was provided exceptional service. Thanks again for the great work!
Response from the owner:Thanks for the kind words! We’re so glad to hear Scott delivered exceptional service. We’re grateful for your support!
Great communication and service. Masheeakh contacted me and was on-site right away to help. He was very quick and efficient. I highly recommend!
Response from the owner:Thank you for your recommendation and review—it's truly appreciated! We're thrilled to hear Masheeakh provided quick, efficient service and clear communication.
Gerald, is a great at communication. He is always welcomed at Apex!
Response from the owner:We truly appreciate the feedback! It's great to hear Gerald's communication and service stand out — we’ll make sure he knows he’s always appreciated at Apex!
Gerald Gillespie was very professional and courteous. He went above and beyond to help us with our fire suppression system.
Response from the owner:Thank you for sharing your experience! We're thrilled to hear that Gerald went above and beyond. We appreciate your trust in Silco!
Robert Roush was professional and helpful .
Response from the owner:Thank you for the kind words! We're so glad to hear Robert provided professional and helpful service.
Jonathan was great at customer service and providing industry knowledge and advice on how to keep our business safe and compliant!!!
Response from the owner:Thank you for the wonderful feedback! We're thrilled to hear Jonathan provided top-notch service and valuable insights. Keeping your business safe and compliant is always our goal—thanks for trusting Silco!
This was a great training opportunity presented by people who genuinely care about safety. It will no doubt prove valuable to us to m the coming months and years!
Response from the owner:We're so glad the training was valuable to you. Our team truly cares about making a lasting impact when it comes to safety, and it’s great to hear it resonated. We appreciate you being part of it!
Bobby was very patient explaining his finding of today’s inspection
Response from the owner:Thank you so much for your kind words! We're glad to hear that Bobby took the time to thoroughly explain his findings during your inspection. We pride ourselves on being clear and informative, and it’s great to know that came through.
Tech Shawn was diagnosed the problem and scheduled repair of section of piping for the next day.
Response from the owner:Thank you for sharing! We're glad Shawn was able to quickly diagnose the issue and get the repair scheduled right away. We appreciate your confidence in Silco!
Andrew Berry and Charles Parrish came into our busy store and completed our inspection and maintenance without any issues. Very well spoke young men. Pleasure to work with.
150 Quick Stop
150 Quick Stop
Response from the owner:Thank you for the great review! We're glad Andrew and Charles were able to take care of everything smoothly and professionally, even in a busy environment. We appreciate your kind words and the opportunity to support your store!
Response from the owner:Thank you for the 5-star review! We appreciate your support and are glad you had a positive experience.
Jordan sands did an excellent job of not only doing the work but explaining in detail what he was doing. Great customer service. Very professional.
Response from the owner:Thank you for the feedback! We're glad to hear Jordan took the time to explain everything clearly while providing excellent service. We appreciate your trust in Silco!
Silco offers us great service through our Silco technician, Brett Bond. I can’t say enough about this guy! He knows our company and our tenants inside and out. All of our building spaces are on a coordinated schedule for servicing to keep it simple and organized, on our behalf. Our relationship is truly a partnership! Grateful for his TLC and expertise. Thank you, Silco and Bret
Response from the owner:Thank you for the wonderful feedback! We're so glad to hear that Brett has been a valuable asset to your team. At Silco, we aim to foster strong partnerships, and we're grateful for the opportunity to work with you.
Ky Hines was very professional and prompt with his time here checking our fire extinguishers.
Response from the owner:Thank you for the great review! We're glad to hear Ky provided prompt and professional service while checking your fire extinguishers. We appreciate your trust in Silco.
Tylor was thorough and knowledgeable. He had answers for all our questions and was very professional. We will recommend him and Silco moving forward.
Response from the owner:Thank you for the great feedback! We're glad to hear your technician was thorough, professional, and able to answer all your questions. We truly appreciate your recommendation and look forward to continuing to serve you!
Great customer service. Will 100% utilize their services again in the future.
Response from the owner:We truly appreciate your review and look forward to serving you again in the future!
Gerald Gillespie, handled all of my annual and semi annual fire inspections. Very professional and on time. Good communication and follow up paperwork was a breeze.
Response from the owner:Thank you for the great review! We're glad to hear Gerald made the inspection process smooth and stress-free with his professionalism, punctuality and clear communication. We’ll be sure to share your feedback with him!
Jordan Sands was professional and helpful with questions I had regarding the suppression system. Not only did he have to return to complete the inspection due to not having access to the whole building, he was very patient with the process being delayed the second visit due to the alarm system not being put on test prior to his arrival. Thanks Jordan!
Response from the owner:Thank you for the thoughtful review! We’re glad to hear Jordan handled everything with professionalism and patience, even with the delays. Providing helpful guidance and staying flexible in situations like this is exactly what we strive for — we’ll be sure to share your appreciation with him!
After a really rocky start with scheduling and an absent sales rep after signing, I had a very positive experience with the install team. They were on punctual, very neat, and very responsive to my questions about everything. Richard L and Dakota were a joy to work with and I would recommend them to anyone. The install teams communication, work, and desire to get the job done efficiently, quickly and neatly are second to none.
Response from the owner:Thank you so much for your kind words and for sticking with us through a bumpy start. We’re thrilled that Richard and Dakota delivered such a positive experience during your install. They take pride in their work, and we’ll make sure your praise is passed along to them. We appreciate your recommendation and your feedback — it helps us grow and continue to improve. Thanks again for choosing Silco!
Jason Myers does a fantastic job. Our dealership is lucky to have a professional rep like him. Thank you for ensuring our fire extinguishers are replaced and keeping us safe!
Response from the owner:Thank you for the wonderful feedback! We’re proud to have Jason on our team and are glad to hear he’s helping keep your dealership safe and taken care of. We appreciate your continued trust in us!
Jason is always great. Extremely knowledgeable. Always willing to help with any issues we have any time day or night. Luck to have him as our Silco tech.
Response from the owner:Craig, thank you so much for the 5 star review about your experience with Jason. We agree with you about being lucky, we feel the same way about having him on our team. Let us know if we can help you with anything else. Stay safe!
Jason Myers is always very efficient, professional, and kind when he comes to our office!! Thank you!!
Response from the owner:We’re so glad to hear that Jason continues to make a great impression during his visits! His professionalism and kindness truly reflect the standard we aim for. Thanks for sharing your experience!
Been using Jason Myers for a couple years. Great customer service, great communication and always on time. Couldn't be happier.
Response from the owner:We're thrilled to hear you had such a wonderful experience with Jason! We will pass along your feedback to him. Thank you for sharing!
Matt Reuter was absolutely great. Easy to get ahold of and he did fantastic work. Matt is one of those guys that companies need to hire for life
Response from the owner:Thanks Willis, we love this 5-star review! Matt is awesome and we are lucky to have him at Silco. Thank you for taking the time to let us know about your experience!
Always great service! Johnathan is always friendly and helpful. Highly recommend!
Response from the owner:Thank you so much for the 5-star review and the nice words about Johnathan. We appreciate the recommendation!
We are a Silco customer and have been for many years. Our service technician Jonathan Winston is amazing. He has been servicing our business for may years, he is very professional, courteous and thorough. He discusses with us of everything that he has serviced and advises us of any changes. Thank you Jonathan for making sure our employees, customers and business is safe.
Response from the owner:Hi Angel, thank you for trusting Johnathan and Silco to keep you safe and in compliance over the years. We really appreciate the 5-star review and the kind words about the service you received. Johnathan will be excited to read this review!
Johnathan Winston was great! Got his work done quick and efficient. Would highly recommend. Very nice Gentlemen.
Gabriel Morrison
at Dodd's Memorials
Gabriel Morrison
at Dodd's Memorials
Response from the owner:Thank you for the review for Johnathan's quick and efficient work Gabriel. We love to hear that our customers have great relationships with our technicians and would recommend them to others! We appreciate the 5-star rating.
Jason Myers was great to work with. Very personal and professional. Great service .
Response from the owner:Thank you so much for letting us know how great Jason was to work with! We appreciate the 5 star rating and the kind words about his service. Stay safe!
I had Johnathon Winston out this week for our year inspection. He is a great personable worker. He gets right to task and knows his job well. He is great and hopefully his employer appreciate what a good employee he is. Be looking forward to next years visit with him.
Response from the owner:Thank you so much for your kind words and for taking the time to share your experience Jeremy! We’re thrilled to hear that Johnathon provided excellent service and made such a positive impression. We’re lucky to have him on our team and we do appreciate the hard work and outstanding customer service that Johnathan provides our customers. We will see you next year!
Jason was amazing and addressed all my needs in a timely manner as well as explained what I would need in regards to my fire extinguishers.
DFWH team appreciates you!
DFWH team appreciates you!
Response from the owner:Thank you for the 5-star review Katie! We're thrilled to hear that Jason provided excellent service and took the time to address your needs. We appreciate your kind words and will be sure to share your feedback with him.
Silco Fire & Security does a great job! We love our technician Johnathan Winston!!
Response from the owner:Thanks Tesa, we are lucky to have Johnathan on our team! We value his outstanding customer service, the work he does, and the attitude he brings to every customer. It definitely shows with this 5-star review. We appreciate you taking the time to give some kudos to Johnathan, he will be thrilled to read this. Let us know if you need anything else, we're always here to help!
Silco And Jason myershave been taking core of use for many year . always do a great job ,
Response from the owner:We appreciate you being a customer for years and thank you for the 5 star review for the work that Jason performed. Let us know if you need anything else, we're always here when you need us!
As usual, Jason Myers came in and was well spoken, nice and friendly, and explained in detail what he was looking for, what he did and the follow up to be expected within the week.
Response from the owner:Thank you for sharing your experience and for the 5-star review Chuck! We're happy to hear that Jason consistently provides exceptional service. His professionalism, friendliness, and thorough communication are qualities we’re proud to have on our team. Let us know if there is anything else we can do for you.
Had a great experience with Silco. Our technician, Jason Myers, was very professional, informative, and knowledgeable.
Response from the owner:Thank you so much for letting us know Stacy! We will pass on the kind words to Jason.
We just completed our fire extinguisher inspection with Johnathan Winston from Silco. This is my fifth year with Johnathan, and as always, the process went smoothly, and Johnathan was wonderful!
Response from the owner:Johnathan will be so excited to read this wonderful 5 star review! Thank you so much for taking the time to let us know how he did!
Jason Myers has been a great service tech for us here at Compunet Clinical Labs. He is a real asset to his company. He always takes care of our fire extinguisher needs. His prompt response for service shows a great deal about himself and the company he works for.
Response from the owner:Mike, we appreciate you taking the time to let us know! It's not only the company he works for, it's the people that work for us that make us who we are.
Jason Meyers again knocked it out the park. Very cordial and experienced. Appreciate you Jason!
Response from the owner:We agree with you William, we are lucky to have Jason working for Silco. He consistently delivers superior service to all of his customers. Thank you for letting us know, and for the 5 star review!
Jason Myers was fantastic.
Response from the owner:Thank you so much for letting us know and for the kind words about Jason!
Tom was very knowledgeable and polite took care of all our needs with fire extinguishers
Response from the owner:Hi Ken - Thank you so much for letting us know and for the 5 star rating for Tom!
Jonathan is always friendly and calls ahead when he is coming.
Awesome customer service!!!!
Awesome customer service!!!!
Response from the owner:Thank you so much Rajean, we appreciate the 5 star review for the work that Jonathan did!
We have always used Silco for our inspections. Jason M. is the best always so helpfull. He always lets us know what he is doing and what we will need in the future. Will continue to use Silco for all our needs.
Response from the owner:Thank you so much James, we really appreciate you trusting Silco for your inspections! The 5 star review and the kind words about your technician Jason makes us happy!
Tom Wickert was very professional and quick and efficient service.
Response from the owner:Hi Joshua, thank you for the kind words about Tom. We're happy to hear he took great care of you. We appreciate the 5 star review!
Great service highly recommend!!
Response from the owner:Thank you for the recommendation and the 5 star review Gregory!
Our Multi Church Organization had to certify all of our fire suppression systems at multiple locations and Bill Noveske took care of us quickly and professionally! I would recommend them to anyone!
Response from the owner:Hi Dan, thank you for the 5 star review and the kudos for the work at multiple locations on your fire suppression systems. Bill is awesome and you will always receive top notch service from him. We appreciate the comments and the time you took to leave us a review. Stay safe!
Silco was extremely responsive in terms of both pricing and onsite service. They did an excellent job coordinating with the jobsite in order to get the job done quickly and efficiently. Highly recommend.
Response from the owner:Thank you for the 5 star review Kevin! We appreciate your comments about the efficient onsite service and pricing, and that you would recommend us to others.
Great service and friendly techs. Pleasure to do business with them
Response from the owner:Thank you so much Larry, we really appreciate it!
As always the service was awesome. We really enjoy our relationship with Travis. He always stays in touch, follows up and gets the job done
Response from the owner:Thanks Alfred, having a good relationship with your technician makes a difference! We're happy to hear that Travis takes great care of you, and he will be excited about this 5 star review!
Hired Silco to do the full fire and alarm systems inspection for my church. They were very professional and answered all my questions during the inspection. Walked me through the process as they found deficiencies and were able to address several issues while still on site. The scheduling department was great in working with me to start the inspections as early as 6:30 and the billing department provided estimates on the additional issues they found within 30 mins. of the inspections. Great service and teamwork all the way around.
Response from the owner:Teamwork is the way we get things done at Silco Tracie. There are so many amazing people behind the scenes supporting our techs in the field and in the end, our customers get the best service. Thank you so much for the 5 star review and the kind words about our team.
They call every year to schedule and make sure we are up to date, I don't need to remember. Everyone that comes out is great with our follow up date to keep all our truck moving.
Response from the owner:We try to make it as easy as possible for you Tedd, which includes calling ahead when you're due for service. It's one less thing you have to keep track of or worry about! Thank you for the 5 star review. Stay safe!
Jordan did a great service today. He was on-time, quick and efficient. I highly recommend.
Response from the owner:Thank you for saying you would recommend our services, we really appreciate the 5 star review! Jordan will be happy to see this review for his work.
Great service, fast efficient and affordable. Tony was great, very knowledgeable, courteous and processional.
Response from the owner:Tony will really appreciate the 5 star review, thank you so much!
We had Tony Lupico check our fire extinguishers and our lights at our boutique hotel. He was so nice, professional and knowledgeable. We enjoy working with Silco and we would welcome him back anytime!
Response from the owner:Hi Constance, we believe we have the best people in the industry and it shows with reviews like this. Tony will always take good care of you with a smile on his face. Thank you for taking the time to let us know about your experience with Tony and Silco, and for the 5 star rating.
Anthony replaced a residential garage door spring for me. Professional, quick, competitive price.
Response from the owner:Thank you so much for leaving us a review Alan, we appreciate the 5 star rating and the kudos to Anthony for the work he did on your garage door!
Silco Fire & Security is there when you need them. Thank you.
Response from the owner:Thank you so much! We appreciate the 5 star review, and you're right - we're always here when you need us!
Silco Fire & Security is a top notch professional company.
Quick response time and excellent communications.
Thank You!
Quick response time and excellent communications.
Thank You!
Response from the owner:You are very welcome Allan, and thank you for the kind words about our company and the the 5 star review! Let us know if you need anything, we're always here when you need us.
the guys were on time and very thorough, good job
Response from the owner:Thank you Tony, one of our Core Values is "Be Prompt", and we understand your time is valuable so we show up when we say we will to avoid any disruption for your business. We appreciate the 5 star review!
Dan took time to explain what he did and what will be taking place in the next few years. He was kind and easy to work with, and always has.
Response from the owner:We really enjoy sharing information with our customers, it makes things easier to understand, and you're better prepared in the event of an emergency. Thank you for the 5 star review, and the nice words about Dan's visit.
Great place costumer service over the top thanks Antony Rosario for your help
Highly recommend
Highly recommend
Response from the owner:Hi Garymar, we appreciate the 5 star review and Anthony will really love this as well for the service he provided you. Thank you for taking the time to let us know how we did!
The service guys from this company are always looking out for us. They do a great, thorough job every time. The young man today was very knowledgeable and polite and professional. They have been servicing our flower shop for 18 years.
Response from the owner:Hi Leslie, thank you so much for trusting us for 18 years! We're always happy to help out and make sure you are in compliance and ready for any emergency. We appreciate the 5 star review, and for taking the time to let us know about your experience. Stay safe!
I greatly appreciate the scheduling process for our fire suppression systems! Dan is flexible in scheduling and has an excellent on time installation record.
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
The Silco team is always receptive to the unique applications that we have with our custom machines. Thank you!
Response from the owner:We will always try to work around your schedule and do our best to schedule when it's convenient for you Tracey. Dan will appreciate the great 5 star review and our scheduling team will be happy that the work they do is appreciated. Let us know if you need anything else!
PJ was at our location today & did a great job! Very friendly and Silco is very lucky to have him working for them!
Response from the owner:Thanks for letting us know Char! We appreciate it!
Ben Humphreys was an awesome technician. He was super nice and explained all the rules of fire safety. Great guy, deserves a raise!
Response from the owner:Jeff, we're happy to explain whatever we can to our customers to help them understand their equipment and what to do in an emergency situation. We appreciate you taking the time to write this review about Ben. About the raise - I'll put in a good word for Ben on your behalf!
Ben H was a great guy and didn’t mind answering questions! Awesome experience
Response from the owner:Adam, our techs love to educate our customers and answer questions about their systems. The more you know about your equipment, the better prepared you'll be in the event of an emergency. Thank you for letting us know, Ben will appreciate the 5 star review.
When my electronic gate malfunctioned I called Silco. I had always used a different company for any gate issues but they had closed down and Silco took over their client list. I was somewhat reluctant because I have never used this company before. I was quickly put at ease after talking with Travis at Silco! Just from my explanation of what my gate was doing he was able to pinpoint the issue! He sent technicians out to assess the problem and they explained in detail what the problem was that was causing the gate to malfunction. A part needed to be ordered but Travis wasn’t comfortable making us wait so he went above and beyond to locate the part asap! The technicians (knowledgeable, personable and professional!) had my gate up in running in no time!! The weather was terrible the day they repaired the gate, raining and snowing, I asked the technician if he’d rather wait until the weather cleared up but he said it was no problem at all! And the cost was very reasonable!! I highly recommend this company!! While I’m sorry a business closed, I’m very happy that Silco now handles their clients! They definitely go above and beyond in customer satisfaction! It was a pleasure doing business with them from the first phone call to the completion of the job!! They will have my business for any future issues!
Response from the owner:Thank you so much Randell, this was such a great review to read because we enjoy hearing about the dedication that our technicians exhibited to get the job corrected and fixed. While we are sad too, that another company no longer is there to help you, we're happy that we could step in and help you with your automatic gate and get you up and running quickly. We will always be here to help or answer questions if you need us. Thank you for the wonderful review about our technicians and our company, and for the 5 star rating!
Silco employees are always very professional and friendly. Mark comes to Holland Gardens every year with a smile on his face. He is very punctual and completes his work in a timely manner.
Response from the owner:John, that statement couldn't be more true if we wrote it ourselves. Silco is a great company to work for and the employees radiate that happiness and professional attitude to our customers. Thank you for taking the time to write this review.
Kyle was in our office today to run sensitivity smoke detector testing - polite, courteous, performed task efficiently and professionally.
Response from the owner:Terri, we understand that while we're there, you still have to run a business so we try to be as courteous as possible. Thank you for letting us know how great Kyle was today, and for the 5 star review!
Stellar and quick service as per usual. HIGHLY recommended
Response from the owner:Thank you so much for the 5 star review, we appreciate your recommendation as well.
Brian Partee is a great guy. He stopped in said he would get our fire extinguisher in order.
Response from the owner:Jeff, we know that Brian will make sure your fire extinguisher will be ready if you ever need to use it, we're hoping that you never have to. Thank you for letting us know, and for the 5 star review! Stay safe.
Mark Cleland was professional and efficient.
Response from the owner:Thank you so much!!
Ben was the best. Thank you.
Response from the owner:Thank you for saying that about Ben and the experience you had with him. Our Technicians enjoy reading the reviews that are left for them. Let us know if you need anything else!
Ben Humphries did our inspection and he was phenomenal! Quick, efficient and extremely knowledgeable. Great Customer service skills.
Response from the owner:Hi Terrance, thanks for letting us know about your experience with Ben. We really appreciate the feedback and the 5 star review!
Ben Humphreys was super helpful and helped us out a lot
Response from the owner:Thank you Tyler, we know that Ben will be excited to read this review. Thanks again for letting us know. Stay safe!
Great service from Mark- thorough, professional and friendly.
Response from the owner:We appreciate the 5 star review about Mark and the service he provided. Thank you for taking the time to let us know! Stay safe!
Had questions for upper management on work done, left request for a follow up phone call, never heard back. Service has been good, seems like let down from that level up. Did not see where there was a customer service line to call or a contact person in corporate.
Eddy's Bike Shop
Jim Ruggles, owner
Eddy's Bike Shop
Jim Ruggles, owner
Response from the owner:Hi Jim, we apologize for not having someone follow up with you about your phone call request. The number to our Cleveland office is (216) 252-3851, you can find our address, hours of operation and more 24/7 on our website at silcofs.com. I will forward this info to the manager to see what may have happened. We appreciate you bringing this to our attention.
Bill did a great job. Showed up early and was very efficient and friendly.
Response from the owner:Hi Sam, "Be Prompt" is one of our core values and looks like Bill hit it out of the park on this one! Thank you for letting us know about your experience, and for the 5 star review!
Brandon was a great help. He is courteous, thorough and knows his job well. He did a huge project of replacing all of our exit signs and recently did service on our kitchen hood. Definitely would recommend. We appreciate all Silco has done for our business.
Response from the owner:Thank you Veronica, we appreciate you as a customer! You know everything will be done by the book when Brandon is there. Stay safe!
Mark Cleveland… top notch, super helpful, knowledgeable, and very quick to respond. Thank you for all of your help!
Response from the owner:Thank you so much Junisha! We appreciate the wonderful comments about Mark, and for the 5 star review.
Mark Jackson did a wonderful job. Very professional and friendly.
Response from the owner:Thanks so much Nick, we appreciate the 5 star review and the nice comments about Mark.
Joe was professional and worked quickly to find the best solution for our broken garage door. We highly recommend!
Response from the owner:Thank you Allison! We love that Joe found a solution for your garage door and that he left a great impression on you. Let us know if you need anything else!
Mark Cleland did a great job. Friendly and professional. Highly recommend.
Response from the owner:We appreciate you letting us know, and thank you for saying you would highly recommend Brian and Silco!
Prompt service! Mark Cleland was able to come out the same day I requested service on our fire extinguishers. He returned a recharged extinguisher within a few days.
Response from the owner:Thanks for letting us know Bud, one of our Core Values is "be Prompt" and we take that very seriously. We are happy to hear that Mark was there to take care of your extinguishers. Thank you for the 5 star review!
