Cleveland, OH

Mark was knowledgeable and detailed.

Working with Matt Reuter at Silco was a great experience. When we ran into problems outside his scope of work, he had no issues helping out and staying late on a Friday until the job was done right. Thanks again Matt

Mark Frazier from Silco Fire conducted a wonderful inspection at our Days Inn Amherst property. He was very professional, thorough, and knowledgeable throughout the inspection. I really appreciated the way he handled everything and took the time to make sure the property was properly inspected. Great job, Mark, and thank you for your excellent service!

Just wanted to let you know that your service tech Matt did an outstanding job today! Guys like him are hard to find!!! Keep up the good work Matt!!!!

Matt did an amazing job at our elementary project. Up against a tight deadline he delivered and was great to have on site. Would recommend!

James Moon did service on our oven hood. The company where he did the service is a 24/7 children's facility. He was very respectful and worked around some extra demands from the facility. He was polite and playful with the children and staff! He also completed tje work in a timely fashion.

Matt was great help an very informative

Mark Frazier was absolutely wonderful. I couldn’t locate all 16 extinguishers and he was very patient as we walked around looking for them. He is genuinely a very nice guy.

Mark F. Was so wonderful and professional

Matt did a wonderful job repairing our ansul system. Highly recommended

Matt is awesome! Quick and effective. Great customer service

Our service provider, Matt R., was awesome. Extremely professional, knowledgeable and friendly. Highly recommend!

Matt was fantastic to work with!

Matt was very professional, friendly, and easy to work with. He solved the problem quickly and was always responsive whenever I needed to reach him. Excellent service from Silco Fire. Highly recommend!

Matt was very personable and very helpful in explaining everything. It’s hard to find people that truly care about the customer and their job. Highly recommend both Silco and Matt!

Matt was prompt, helpful and informative. I have a lot of techs in and out of my restauraunt and he stood out as being professional and respectful of my team and their time. Glad to be working with Silco.

Matt is such an asset. Respectful and kind. Really prioritizes keeping people safe. What a blessing.

Matt was great! Gave great advice and quick service.

Matt is the best!

Matt did an excellent job as always thank you as always.

Matt did a fabulous job on repairing our system. We highly recommend Silco

Matt does an excellent job, knows his work and explains what he is doing.

Matt was excellent very polite,knowledgeable. Highly recommend

Matt was very respectful and professional

Matt R was was very respectful and was very efficient at his Job.

Matt Reuter was great! Very knowledgeable and helpful and thoroughly explained issues as to help to prevent them in the future!

Matt was extremely knowledgeable and was able to answer every question I had regarding all the systems in my food truck. He was punctual and efficient with both of our time. My options were clearly communicated to me before he began any work and I was able to make an informed decision. I have no reason to ever look elsewhere for any fire safety needs! Thanks Matt!

The Tech (Matt Reuter) was great, knowledgeable and helpful. Had some hiccups to work through and he helped out to get it done!

Out standing and great tech. Matt

Excellent experience with silco fire. I always reached out to them for fire inspection. Highly recommend! I always request the same technician every time very professional knows what he is doing Matt is the best.

Great service from Matt Reuter. Very informative and knowledgeable. Great customer service skills.

Matt was awesome!

Matt is did a very good service. Very professional all the way.

Matt Rueter was a phenomenal tech to work with. He came in motivated ready to get the job done. Amazing attitude look forward to working with him from here on out.

Jimmy M. and Mark F. were WONDERFUL. They were so genuine--great communication skills, putting safety at the forefront, while ensuring we (the Spanish American Committee), as the client, were fully informed. I could honestly go on and on, but I will just say they went above and beyond. That type of service is what retains customers. Last but certainly not least, Riley was delightful and made scheduling a breeze. THANK YOU SO MUCH SILCO!

Amazing jobs we be keeping using you for ever !!!!

I wanted to thank Jimmy M and Mark F. For the great work they did at the Spanish American Committee

Mark F & Jimmy M were amazing. They were efficient in checking my job’s fire extinguishers. Overall a great experience.

Matt Reuter did a great job!!!!

Jimmy and mark are great!

Matt was great! Very personable and exceptional customer service. Super helpful!

Matt was Great

Unauthorized work and unnecessarily charge for service not needed/requested.

I am the Security Manager for our company, and last evening we had an after hours incident with our fire system. At one of our restaurans, a power outage caused a power surge and a horn strobe was blaring in the restaurant and we could not shut it off! I called the Silco 800 number for help…but I was not very optimistic… as it was after normal business hours. Boy, was I pleasantly surprised! I was actually connected (almost immediately) to a LIVE human being! No annoying prompts or AI intervention..,I actually got to talk to a real person, (Carla) who was very courteous and assured me that she would contact an on-call rep and the problem would be taken care of that evening. Within a half an hour I had a call from Technician, Sam Burns, who informed me that he was on his way, and he would contact me on site. When Sam called back, he said he was able to silence the horn strobe, but to actually fix the problem, he would have to contact another department in the company, as it was a problem with the hood system. Shortly thereafter, I received a call from a second Technician, Jimmy Moon. Jimmy arrived in a timely manner, and he not only took the time to explain to me what he did to fix the problem, but he gave me tips on how to resolve similar situations in the future. Prior to my current position as Security Manager, I was in the Alarm industry for over two decades, so I am well aware of how difficult it can be with most companies to get customer service help after hours. Well, Silco iis not like most companies. Their timelines, knowledge and professionalism is top shelf all the way. Well played Silco Customer Service Team! Sincerely, Kevin L Grube Security Manager Grube, Inc.

My technician Matt Reuter was very professional and took that little bit of extra time to explain to me why some of my extinguishers needed to be replaced because of damage. He also was very well versed in the code for everything. Thx Matt. Dave at Helmans Radiator.